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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

January 28, 2020

Excellent oil change experience Arrived for an oil change for my Tiguan without a reservation. However, was less than an hour from being checked in to being ready to go. Plus the $79 More

by opus30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Jan 29, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share your five-star experience at Bud Brown Volkswagen! We are always here for anything your Volkswagen Tiguan needs!

January 28, 2020

very easy to work with No pressure sales. Very laid back and did not feel pressured to purchase at all. They worked very well with the negotiation on the trade in as well. More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Burkemper
Jan 28, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We couldn't be happier to hear that our team provided low-pressure service for you here at Bud Brown Volkswagen. Enjoy your new vehicle!

January 26, 2020

Great Dealership Bought my third VW from Bud Brown. Never pressure sales. Entire staff is knowledgeable, professional, and friendly. Their service department is amazi More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Kelly Adams
Feb 07, 2020 -

Bud Brown Volkswagen responded

Linda, thank you so much for taking the time to leave us this review! Providing a great buying experience for our customers is our top priority and feedback like this lets us know we're doing our job right. We're delighted that Bud took such great care of you and we'll be sure to pass along your kind words to him. Thanks again for supporting Bud Brown Volkswagen, we hope to see you down the road!

January 23, 2020

Was not happy that bud brown billed me for washer fluid and air filter with out talking to me and see if I wanted it More

by DLOVE999777
Recommend Dealer
No
Employees Worked With
Hsha
Jan 23, 2020 -

Bud Brown Volkswagen responded

Mr. Love, I just reviewed a copy of your most recent invoice and it is identical to the previous invoice you paid for an oil and filter change back in early November. The only parts that are charged out on the invoice are synthetic oil, an engine oil filter, and an oil drain plug crush washer that must be replaced every time. We would always ask you prior to replacing any additional filters. Sorry for any confusion. Please let me know if you have any further questions. Kelly Adams Service Manager

January 23, 2020

Smokey was very helpful at finding a great car for my Mom. Max helped us get connected to the finance dept. And, Jerry jumped right in to help get the paperwork finalized. Grateful for the deal to be More

by Heather P.
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Max Harrell, Jerry Arns
Jan 23, 2020 -

Bud Brown Volkswagen responded

Heather, thanks for sharing your 5-star experience with our team. At Bud Brown Volkswagen, we make it a goal to prioritize customers' needs to get them in the right vehicle. We are thrilled to hear about your mom's new car! We look forward to working with you in the future at your next visit!

January 23, 2020

Everyone was very friendly and very helpful. There are two items that need your attention, as follows: 1) The tire pressure indicator still reads 27. Denny mentioned that the monitoring system might need More

by Vivian
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Jerry Arns, Eldon "Denny" Kimbriel
Jan 27, 2020 -

Bud Brown Volkswagen responded

Vivian, thank you for bringing these issues to our attention. I am unfortunately unable to find your contact information based on this review alone, but please give me a call directly at your convenience. Thank you, Kelly Adams - Service Manager - (913) 393-8140

January 22, 2020

Quick, Easy and Great Experience! Chris was great to work with! He showed us what we were looking for and then worked with us to get payments where I wanted. Highly recommend Bud Brown More

by SAVANNAHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Jan 22, 2020 -

Bud Brown Volkswagen responded

We are delighted to hear that Chris earned your recommendation with his five-star service. Thank you so much for allowing us the chance to assist you! On behalf of the Bud Brown Volkswagen team, safe driving in your new ride.

January 20, 2020

Kelly took care of our situation right away. I appreciated his attention and answers to all my questions. Could not have been happier. Thank you, Kelly. More

by SKCHRISMAN1
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Jan 20, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are happy to hear that Kelly and our team at Bud Brown Volkswagen took care of you and got you back on the road quickly. We look forward to your next visit!

January 17, 2020

Our service needs were complex! Ultimately Kelly, the service manager, remedied the issues. Only drawback was the delay which couldn’t be avoided. Thank you much More

by K4SUPER
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Jan 20, 2020 -

Bud Brown Volkswagen responded

It was our pleasure to assist you and we are delighted that Kelly could help address all of your concerns. Thank you for coming to Bud Brown Volkswagen!

January 16, 2020

Amazing bunch of people who helped ease the stress we were under to get a new vehicle. Will definitely recommend this dealership and the people. More

by tigerbythetoe43
Recommend Dealer
Yes
Employees Worked With
Julie loveless, Steve Hill, Smokey Peters, Shannon Strong
Jan 16, 2020 -

Bud Brown Volkswagen responded

We absolutely love to hear that our team could help make the car-buying process less stressful. Thank you so much for recommending Bud Brown Volkswagen to your friends! Your support means a lot to us.

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