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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

January 03, 2020

Not Your Average Dealership Not your average dealership, and in the best of ways. The lifetime power train warranty on used vehicles gives great peace of mind, and the entire sta More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Strong, Jerry Arns
Jan 03, 2020 -

Bud Brown Volkswagen responded

Rich, thank you for the 5-star review! We strive to be better than the average dealership here at Bud Brown Volkswagen, and it means a lot to know that we are living up to our values. We look forward to your next visit!

January 03, 2020

Norman goes above and beyond customer service. His positive attitude is refreshing and contagious! I will keep coming back to Bud Brown VW because of Nor More

by MAXER1102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Jan 06, 2020 -

Bud Brown Volkswagen responded

It's wonderful that you can turn to Norman for all of your auto service needs and know you will be well taken care of. Thank you for being a loyal Bud Brown Volkswagen customer! We truly appreciate your support.

January 03, 2020

Full of charisma It was a little stressful on my end due to being a first time car owner. I didn’t realize VW needed so much information on me. Now I know. More

by KING.R.ALEX13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Harrell, Jerry Arns
Jan 03, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! We are honored that you came to our team at Bud Brown Volkswagen for your first car purchase! We hope to see you again!

January 02, 2020

The service was excellent. Honest and straightforward unlike other dealerships that I visited. No hidden fees or sales gimmicks. I would buy from Mike again. More

by tyler_deters
Recommend Dealer
Yes
Employees Worked With
Mike Burkemper
Jan 02, 2020 -

Bud Brown Volkswagen responded

Thank you for the five stars! It means a lot to hear you say that our team at Bud Brown Volkswagen provided excellent service. We hope to see you again down the road!

January 02, 2020

5 star Sam was very professional, knowledgeable, friendly and patient! I would send any friend or family to him. It took me a long time to make my decision More

by KaminShafer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Silverman, Jerry Arns
Jan 02, 2020 -

Bud Brown Volkswagen responded

Kamin, your recommendation to your friends and family is a wonderful testament to Sam's customer service. Thank you so much for coming to Bud Brown Volkswagen and giving us the opportunity to help you. We are grateful for your business.

January 02, 2020

Excellent customer service After already going to a different dealership, decided to give this one a try, was very satisfied with the experience, the service provided, Missy is More

by SCOTTE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell, Smokey Peters
Jan 03, 2020 -

Bud Brown Volkswagen responded

Hi Scott - Thank you for allowing us the opportunity to earn your business! We are really glad that you're satisfied with our service and enjoyed working with Missy to get into your new vehicle. Congratulations from all of us at Bud Brown Volkswagen!

January 02, 2020

Stellar all-around I worked with their internet manager on finding the vehicle we liked and he arranged for us to meet the salesman and test-drive. Shannon did a great More

by JSWITZ84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Finance, Pete Egeland, Smokey Peters, Shannon Strong
Jan 03, 2020 -

Bud Brown Volkswagen responded

"Best experience I’ve had buying a new car!" makes for a great review. Thank you so much! We are especially glad that Shannon made the purchasing process stress-free. All of us at Bud Brown Volkswagen wish you safe driving in your new vehicle.

January 02, 2020

Was pleasantly surprised First experience owning a Volkswagen. Was pleasantly surprised. Especially with Bud Brown. Was not over pressured. Was low key professional experienc More

by JOHNARTHURIRVINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Jerry Arns, Ty Van Buren, Jason Wattree
Jan 03, 2020 -

Bud Brown Volkswagen responded

John - Thank you for shopping with us at Bud Brown Volkswagen for your first Volkswagen. I'm concerned by the end of your review but I am not certain what it's in reference to. Would you please call me so I can learn the details here? Thank you, Rick Pringle - General Sales Manager - (913) 393-8120

Jan 03, 2020 -

JOHNARTHURIRVINE responded

I am sorry I was referring to the fly by night. Dealer Rater. Never heard of them and would not have intentionally completed the survey if I had.

December 27, 2019

New car buy Best experience ever, Missy made buying a new car fun and exciting , this is my third car from Bud Brown and could not imagine going somewhere else. More

by Dr Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Loveless, Missy McConnell
Dec 27, 2019 -

Bud Brown Volkswagen responded

Thank you for the review! We are so grateful to have you as a returning customer at Bud Brown Volkswagen. We will be sure to share your kind words with Missy!

December 27, 2019

2020 Tiguan This was the second car I bought at Bud Brown. I also always have my VW serviced at the dealer. I have been very happy with all dealings. More

by GSMCBASHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jason Wattree
Dec 27, 2019 -

Bud Brown Volkswagen responded

Thank you so much for your loyal business! We are so glad to hear that you're a satisfied customer. All of us at Bud Brown Volkswagen wish you safe driving in your new ride!

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