Bud Brown Volkswagen

Be passat They took very good care of me and did the service work quickly. They cleaned my car and vacuumed it for me. My checkout experience was very smooth They took very good care of me and did the service work quickly. They cleaned my car and vacuumed it for me. My checkout experience was very smooth and she handled the transaction quickly and with professionalism More

Service rating The team at Bud Brown took care of oil change, routine inspection, and a software upgrade on an air bag recall all within an hour plus washed my car w The team at Bud Brown took care of oil change, routine inspection, and a software upgrade on an air bag recall all within an hour plus washed my car with no surprises. More

Oil Change I brought my wife's Tiguan in for an oil change with no appointment. I had been told on the phone that this could be done very quickly, and that was I brought my wife's Tiguan in for an oil change with no appointment. I had been told on the phone that this could be done very quickly, and that was correct. I was in/out in under an hour. The waiting room was clean, and I go myself a water to drink. All the people I was in contact with were friendly and professional. More

Excellent experience Our salesman, Rocky, was phenomenal. He is so knowledgeable about VW and was able to answer all of our questions with ease. We would definitely recomm Our salesman, Rocky, was phenomenal. He is so knowledgeable about VW and was able to answer all of our questions with ease. We would definitely recommend Rocky to anyone looking for a VW. He's terrific. More

Great Experience Had a great experience with Shannon. He was very knowledgeable and personable and never was pushy. He made shopping for a vehicle easy! It’s been Had a great experience with Shannon. He was very knowledgeable and personable and never was pushy. He made shopping for a vehicle easy! It’s been 10 years since I bought a new car! More

used car purchase Mike was very friendly and helpful during my used car purchase. I did not know exactly what I was looking for, and how much I wanted to spend, and he Mike was very friendly and helpful during my used car purchase. I did not know exactly what I was looking for, and how much I wanted to spend, and he was very patient and helpful as we worked through the narrowing down process. The "closing" process included the requisite add on's for purchase, but it was not high pressure in any way, and did not add a lot of time. Jerry the sales manager was also friendly and helpful, and not high pressure either. Thanks - I will return next time I need another car! More

Great communication Excellent service writer . Explained everything upfront and estimated cost of work being done . No surprises . Car was cleaned up and ready to go when Excellent service writer . Explained everything upfront and estimated cost of work being done . No surprises . Car was cleaned up and ready to go when I arrived . Thank You More

Got there early Got there earlier than my appointment time they took the car right in and was ready to go (done with car) about the same time as my appointment Got there earlier than my appointment time they took the car right in and was ready to go (done with car) about the same time as my appointment More

First Time Volkswagen owner/ Bud Brown Service User I brought the car in for a recall, check engine light, and safety recall. I received a call back the same day and was advised there was a map sensor I brought the car in for a recall, check engine light, and safety recall. I received a call back the same day and was advised there was a map sensor triggering the engine light and a bad vacuum pump creating the oil leak. Both items would be $1500 to correct. I gave the green light to fix and the car would be picked up later that same day(late evening). The following morning we noticed the car still had an oil leak in the same spot. We took the vehicle back in to have it looked at. Initially they couldnt find a leak and asked to keep it an extra day. The following day we received a call that the rear main seal is leaking as well as the headgasket, an additional $2500 would be required for the additional finds. All of these “issues” should have been found during the initial inspection, it turned in to a “lets throw parts at it to see if it fixes it”. Had all the issues been found initially it would have changed how we go about spending on what needs repaired. More

Great experience overall. Jesse and Chris were both very attentive and very helpful. The features and the history of the car were explained in detail for us. We had a minor i Jesse and Chris were both very attentive and very helpful. The features and the history of the car were explained in detail for us. We had a minor issue with the adaptive headlight system which Tom in service handled very professionally and courteously. More