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Bud Brown Volkswagen

Olathe, KS

4.5
2,409 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,409 reviews

November 12, 2019

I recently purchased my second VW from Bud Brown! Chris Matheny was great throughout the entire process. Highly recommend this dealer for sales and service. More

by Gretchen W
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Nov 12, 2019 -

Bud Brown Volkswagen responded

Hi Gretchen - We are delighted to hear that Chris earned your recommendation. Thank you very much for your repeat business! All of us at Bud Brown Volkswagen are grateful to have you as a customer.

November 12, 2019

Chris was absolutely excellent!!! He got me exactly what I wanted and helped me with the whole process. He made buying a car comfortable and easy for me. More

by Rileygirl19
Recommend Dealer
Yes
Employees Worked With
Chris Matheny
Nov 12, 2019 -

Bud Brown Volkswagen responded

It makes us smile to hear that Chris helped you get into exactly the car you wanted. Congratulations! Everyone at Bud Brown Volkswagen is grateful for your business.

November 12, 2019

Very professional a great salesman with lots of knowledge on his products very easy to work with and got everything done. Got me into the car I loved with a payment that works for me !! Has provided exceptio More

by Larsonjake
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Chris Matheny
Nov 12, 2019 -

Bud Brown Volkswagen responded

At Bud Brown Volkswagen it's our goal to pair our customers with cars they love, so this is great to read! Thank you for your business and many kind words.

November 08, 2019

Great experience and quality of work was exceptional Our service technician was exceptional and the quality of the tesulting work product was very good. Labor rate and cost of parts was a little on the More

by BJONES110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 08, 2019 -

Bud Brown Volkswagen responded

Thank you for stopping by to leave us a review! We really appreciate your feedback and are glad that your vehicle is running smoothly. Should any future issues arise, our team will be here to help.

November 08, 2019

Poor communication! The service advisor did a poor job of communicating from the time I met him all the way through the explanation of service. The work I asked for was More

by CLIFMARTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Mabe
Nov 08, 2019 -

Bud Brown Volkswagen responded

I apologize if the explanation of your vehicle's service needs were not clearly conveyed to you. If you have further questions that need to be answered, please contact me directly at 913-393-8140. Kelly Adams Service Manager

November 07, 2019

Thank you! Love my new car! I will recommend others to Bud Brown in the future. I appreciate everyone’s help for making it an easy experience. More

by EM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Loveless, Pete Egeland, Smokey Peters, Jason Wattree
Nov 08, 2019 -

Bud Brown Volkswagen responded

It was our pleasure to help you get into your new ride and we are so glad that you're enjoying it! Thank you so much for recommending our services to your friends and family. Have a great weekend.

November 07, 2019

Great car buying experience! My experience buying from Bud Brown VW was excellent. My salesman Denny Kimbreil was great to deal with. Not pushy in any way and super patient with m More

by johnarmellino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Eldon "Denny" Kimbriel
Nov 08, 2019 -

Bud Brown Volkswagen responded

Hi John - At Bud Brown Volkswagen it's our goal to make the car-buying process as easy as possible and we are delighted this came through to you! We also love that you got a great deal on your new ride. Thank you for your business!

November 06, 2019

Informative and friendly and professional The sales rep Shannon Strong was great and made the whole experience a true delight. He listened and delivered exactly what we were looking for. No pr More

by MARGARET.PITTS.MP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Strong
Nov 06, 2019 -

Bud Brown Volkswagen responded

Hi Margaret - What wonderful feedback about Shannon and our entire team! We especially are glad to hear that Shannon helped you get exactly the vehicle you wanted. Thank you very much for recommending Bud Brown Volkswagen to your friends and family. We truly appreciate it.

November 05, 2019

Service Came in for an oil change took 3 hours at the express lane . Not sure what took so long for just an oil change but not to upset about it More

by DLOVE999777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Chris Matheny
Nov 06, 2019 -

Bud Brown Volkswagen responded

I'm very sorry that your express oil change ran overtime. We expect the best for our customers and I'm going to look into why this delay occurred so I can address it. Thank you for your business! Kelly Adams - Service Manager - (913) 393-8140

November 05, 2019

Excellent Experience We were pleased with the cordial, attentive service that Sam provided. He was informative and friendly and he kept things moving quickly so we still h More

by Samethinggirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Shore, Pete Egeland, Sam Silverman
Nov 06, 2019 -

Bud Brown Volkswagen responded

It's great to hear that Sam helped your buying process go smoothly and quickly so you could get out on the road in your new ride. Thank you so much! All of us at Bud Brown Volkswagen are grateful for your business.

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