Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bud Brown Volkswagen
Olathe, KS
2,395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,395 reviews
November 01, 2019
Olathe Bud Brown Rocks Norman, the service cashier, Sam Silverman and Rick Pringle consistently give top notch service. I have not been to a dealership that has had better Norman, the service cashier, Sam Silverman and Rick Pringle consistently give top notch service. I have not been to a dealership that has had better service and they take the time to engage with their customers and genuinely care and it shows!!! Thank you so much. More
by CLYDON426
Verified CustomerEmployees Worked With
Norman Kearney, Sam Silverman, Rick Pringle, Kelly Adams
Helpful November 01, 2019
40K Service Fast service, good explanation of services performed. Good communication. Friendly driver for shuttle to work. Paperwork is easy to read. Didn't feel Fast service, good explanation of services performed. Good communication. Friendly driver for shuttle to work. Paperwork is easy to read. Didn't feel pressured for extra services or anything else. More
by xl2000rider
Employees Worked With
Tom Mabe
October 31, 2019
friendly Our salesman was very polite,knowledgeable in question ask.was concern we were happy with car rather than if he made sale. Checked on us often as the Our salesman was very polite,knowledgeable in question ask.was concern we were happy with car rather than if he made sale. Checked on us often as the wait was long, offered us refreshments during wait.i would like to thank Mr.Shannon for making our experience easy and enjoyable More
by TOMMIEKINGYON35
Employees Worked With
Shannon Strong, Jerry Arns
October 31, 2019
Passat TDI purchase I drove 3 hours to Kansas City after doing thorough research about the Volkswagen Passat TDI because the area had the highest volume of pre-owned Pass I drove 3 hours to Kansas City after doing thorough research about the Volkswagen Passat TDI because the area had the highest volume of pre-owned Passats. By chance I visited Bud Brown Volkswagen. The dealership had a good inventory and I did find a Passat that met my needs. I had a very average sales interaction, but ultimately bought the vehicle because I knew what I was looking for. Missy was very attentive and considerate of our time and expedited the process to the best of her abilities. After driving off the lot and about 20 miles down the road, the check engine light came on. Needless to say, I was upset and somewhat concerned that I had made a bad choice in purchasing the Passat. I spoke to the Manager (Pete), who knew I had traveled to buy the Passat. He did not hesitate in getting me in a loaner vehicle and sending me on the road and back home. The service department fixed the issue with the Passat, and delivered the vehicle three hours away to my hometown. All in all, I would recommend Bud Brown Volkswagen to anyone who is in the market to purchase a new or used Volkswagen. More
by BRAD.GWINN
Employees Worked With
Pete Egeland, Missy McConnell, Sam Silverman
October 31, 2019
Great experience friendly staff. Done on time and professionally. Would definitely bring car back. Easy check out and billing. No or recommending to frien experience friendly staff. Done on time and professionally. Would definitely bring car back. Easy check out and billing. No or recommending to friends for service More
by MMARKSPRT
Employees Worked With
Tom Mabe
October 30, 2019
Oil change and review of under carriage. I hit something on th highway, and had the service department at Bud Brown review the undercarriage while doing the scheduled oil change. They are alw I hit something on th highway, and had the service department at Bud Brown review the undercarriage while doing the scheduled oil change. They are always so helpful and help me outline aplan to get it fixed. Yeah! More
by LETHA.ROUSSEAU
Employees Worked With
Tom Mabe
October 30, 2019
Max Harrell Great Customer Satisfaction. Took the time to listen understand what I was looking for and provide the right vehicle at the right price. Very patient Great Customer Satisfaction. Took the time to listen understand what I was looking for and provide the right vehicle at the right price. Very patient individual More
by PHARMER810
Employees Worked With
Max Harrell
October 30, 2019
Easy to work with and got what I Wanted The exact car I was looking for wasn’t necessarily available but Shannon went out and found it. Would recommend to anyone in the market to work with S The exact car I was looking for wasn’t necessarily available but Shannon went out and found it. Would recommend to anyone in the market to work with Shannon. More
by HANSENBRENTD
Employees Worked With
Shannon Strong, Jerry Arns
October 30, 2019
Everyone is always so pleasant and knowledgeable This is the only place I will go to get my VW Golf serviced. They are the only people I trust! I have to add more words to meet the minimum. This is the only place I will go to get my VW Golf serviced. They are the only people I trust! I have to add more words to meet the minimum. More
by SONJA
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
October 27, 2019
Good Experienced Good Experience with the knowledable sales staff at Bud Brown in finding the right vehicle for us. Missy was very open to looking into the cars avail Good Experience with the knowledable sales staff at Bud Brown in finding the right vehicle for us. Missy was very open to looking into the cars available from different perspectives. More
by GENEBRALLEY
Employees Worked With
Missy McConnell
