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Bud Brown Volkswagen

Olathe, KS

4.6
2,412 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,412 reviews

October 24, 2019

Shannon is good Shannon the sales rep seemed very knowledgeable and patient. We were really impressed with his professionalism. Would recommend him to everyone. No More

by WILDCATSEAST
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie, Shannon Strong
Oct 24, 2019 -

Bud Brown Volkswagen responded

We can't ask for better feedback than this! Thank you so much for the compliments of Shannon. We hope to work with you again at Bud Brown Volkswagen.

October 24, 2019

Excellent service The service at Bud Brown Volkswagen was excellent. Our sales guy Jesse was very helpful and informative. I didn’t think I’d leave the same day with a More

by TRIBALGEAR9333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jesse Tinker
Oct 24, 2019 -

Bud Brown Volkswagen responded

We are thrilled to hear that Jesse helped you drive home in a brand new car the same day. Congratulations on your Volkswagen! Your five-star review means a lot to all of us at Bud Brown Volkswagen and we wish you safe driving.

October 24, 2019

Good Service Everything was great until working with finance and I felt very pressured into getting extra warranties I didn’t want. He made me feel like I couldn’t More

by Molly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Rocky Middlebrooks
Oct 25, 2019 -

Bud Brown Volkswagen responded

Hi Molly - I'm sorry to hear about your experience with our finance team. This isn't the impression we want to leave our guests and I appreciate you bringing this issue to my attention so I can address it. Thank you for your business and safe driving in your new ride! Rick Pringle - General Sales Manager - (913) 393-8120

October 23, 2019

We love our new Atlas Rocky was the best sales person I’ve ever bought a car from. He was informative but not pushy, and made us feel comfortable through the whole process. More

by AndyIrwin2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Rocky Middlebrooks
Oct 23, 2019 -

Bud Brown Volkswagen responded

What kind feedback! It means a lot to hear that Rocky is the best salesperson you've worked with. Thank you so much for recommending him and Bud Brown Volkswagen. We wish you safe driving in your new ride.

October 22, 2019

Great communicators! We took our daughter's Eos for diagnostic testing as it was have multiple gear issues. We worked with Steve and his extremely knowledgeable and a very More

by DAWNKROEGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Oct 22, 2019 -

Bud Brown Volkswagen responded

It means a lot to earn your recommendation, Dawn! Thank you so much for trusting us with your daughter's vehicle. We hope to serve you again in the future.

October 22, 2019

Oil change and tire rotation Very professional staff. Steve Hill is great! Used the Express service for an oil chang and tire rotation and was in an out in 45 minutes. Highly reco More

by ROBERT59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Oct 22, 2019 -

Bud Brown Volkswagen responded

Robert - It's great to hear that your oil change and tire rotation were finished quickly so you could get back on the road. Thank you so much for recommending Bud Brown Volkswagen and our Express Service!

October 21, 2019

Relaxed buying experience If I were to provide input...it took 4-5 hours to finalize the deal, which I felt was extremely long...but at the end of the day, it was completed wit More

by LKIEGERL11
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Rocky Middlebrooks
Oct 21, 2019 -

Bud Brown Volkswagen responded

We are very glad to see this high-rating and also appreciate your feedback about your buying process. Thank you from all of us at Bud Brown Volkswagen!

October 21, 2019

Recent Purchase The entire staff was extremely friendly and helpful. The staff worked around our limited schedule and did not pressure us into making any decisions d More

by SHANSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jason Wattree
Oct 21, 2019 -

Bud Brown Volkswagen responded

At Bud Brown Volkswagen it's our goal to deliver a pressure-free car-buying experience and we are so glad this came through to you! Thank you very much for the kind words about our team. We hope that you are enjoying your new vehicle.

October 18, 2019

Excellent Service & Expertise Took car in for an oil change but also concern I was hearing a potential issue. Thankfully, no issue but also knew I needed at least three new tires b More

by JULIA.GARRETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Oct 18, 2019 -

Bud Brown Volkswagen responded

Hi Julia - We love to hear that Steve got you and your car ready for winter! Thank you very much for choosing Bud Brown Volkswagen for all your auto service needs. We look forward to seeing you next time.

October 18, 2019

Inspection Service Light reset This was a quick service visit to get a Inspection Service light reset. Unfortunately, this must be done by the dealer and their VW Scan Tool. Not More

by Jeff in Olathe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Tom Mabe
Oct 18, 2019 -

Bud Brown Volkswagen responded

This is great to read, Jeff. We are glad to hear that our team could assist with your light reset and get you back on the road as quickly as possible. Safe driving!

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