Bud Clary Auburn Chrysler Dodge Jeep Ram

Excellent staff of people working there. The only issues that I have is that I did not receive the second key fob, and that the vehicle was not detailed properly. I spoke with the sales mana The only issues that I have is that I did not receive the second key fob, and that the vehicle was not detailed properly. I spoke with the sales manager Dereck and he assured me that it will get taken care of. More

Perfect! Our salesperson Lan Khamongsa was perfect. She took the time to really go through the features of the vehicle we were looking to buy without ever pres Our salesperson Lan Khamongsa was perfect. She took the time to really go through the features of the vehicle we were looking to buy without ever pressuring us to buy. She is smart, knowledgeable and a pleasure to talk to. The price was right and we are loving our new Jeep. The only small negative would be that it was the end of the month and the financing took a few extra minutes to complete. Though this could be considered a positive sense it gave us a chance to visit the complemenary coffee bar. And, the coffee was pretty good! Really everyone we ran into at the dealership was friendly. Overall a nice experience. Now I just have to figure out if I can justify the drive from Seattle to Auburn to get my Jeep serviced at Bud Clary's. Would be nice : ) More

Service visit for Jeep Renegade Bud Clary has been a great experience for my first new car, I really love my new Jeep Renegade, it's sporty and drives great in all weather, great int Bud Clary has been a great experience for my first new car, I really love my new Jeep Renegade, it's sporty and drives great in all weather, great interior and sound system! My service visit was easy and the staff was friendly and courteous! Thank you Bud Calry! More

Worst car buying experience in my life Literally the worst car buying experience I have ever had: Initial conversation over email through TrueCar was exceptional, until Kane Hwang took ove Literally the worst car buying experience I have ever had: Initial conversation over email through TrueCar was exceptional, until Kane Hwang took over. First, they silently tried to sneak in extra options and warranty into the price, and made it painfully long to prepare new sales paperwork when i refused to pay for it. During the loan application i have asked for my credit check only to be sent to BECU, and they have sent it someplace else (direct violation of the signed papers). Then, they sold me the car that they didn't have and it took ME 3 days of emails and calls to find this out. No response to calls or emails apart from one-word responses. After escalation to Kane's manager, they have finally found a different car with different options and reduced price, although paperwork they sent to BECU stated original price. Finally, after all the corrections of paperwork and final sale of the car we made an agreement that they will send my license plates to my home in Bellevue. No updates for nearly 6 weeks, no response to emails to any of their sales managers. Just called them and they had the plates since March 15th (1 month after purchase), and they have recorded that they made a call on that day (lie), not a single call or voice mail from them in a month. Now, over the phone they said that they will mail it today and tomorrow. Let's see if this takes them another month or not. More

Excellent service Easy to schedule. Very friendly staff. Efficient and appropriate service. Keeping people informed of progress. Clear explanation of work done. The s Easy to schedule. Very friendly staff. Efficient and appropriate service. Keeping people informed of progress. Clear explanation of work done. The sitting/waiting area is OK. Nice to have free coffee but what happened to the cookies? Check the type of Starbucks machine at the Toyota dealership -- much better! More

This was the smoothest buying experience I have ever had in. We had a very pleasant experience buying our truck. Working with Calvin Duncan, Josh Wallace made this the best experience in purchasing a new vehicle We had a very pleasant experience buying our truck. Working with Calvin Duncan, Josh Wallace made this the best experience in purchasing a new vehicle. The business department was also very good. We would definitely recommend Bud Clary in Auburn to anyone we know. Thank you for your outstanding service!! Scott and Deon Pidone More

Good Job Norman Dalthorp! My wife and I went into Bud Clary to talk about options for an expiring lease we had on her Lexus. We decided to the team at Bud Clary first opportuni My wife and I went into Bud Clary to talk about options for an expiring lease we had on her Lexus. We decided to the team at Bud Clary first opportunity since they had treated us so well with our 1st purchase from them in December of 2016. We were not disappointed! Norman did such a great job just talking us through our options and made sense of the whole transaction. We were not planning on making a decision that day, but we were treated so well that it did not make sense to go anywhere else. The team at Bud Clary were able to buy out our lease and get us into a New Jeep Overland with a payments less than we were paying on the Lexus. We are now proud owners of 2 Jeeps purchased from them. Thanks to Finance Manager, Rafael Garcia and Derek Denny, Sales Manager for making it all happen without any hassle. They make car ownership a breeze! Thanks again. More

Poor Service I dropped off my 2012 Jeep Liberty on March 16th 2018 at 9:00am for some services with the service advisor John. John called me back at 12:01pm with t I dropped off my 2012 Jeep Liberty on March 16th 2018 at 9:00am for some services with the service advisor John. John called me back at 12:01pm with the Diagnosis of my vehicle and asked if I wanted to proceed with the repairs. I agreed and he said he would call me back when it was done. I called John at 3:17pm and left him a voicemail on his direct line stating that I would be away from my phone from 3:30-4:30pm. I also stated that I probably wouldn’t not be able to pick up my vehicle before the service department closed at 6:00pm. I suggested that I could pay over the phone and that I could pick it up from someone in the dealership since the dealership itself didn’t close until 8:00pm. After getting out of my appointment at 4:30pm I seen that I had a missed called a voicemail. John called me back at 3:33pm and left me a voicemail stating that he was finishing up my paperwork and that I could pay over the phone. He said if i couldn’t make it there by 6:00pm he would leave my keys and paperwork with sales and that they closed at 8:00pm. After listening to the voicemail I called Johns direct line back since that’s how he told me to contact him. I continued to call Johns direct line and the dealerships phones number with no response from either numbers. It rang and rang until it went to voicemail. I called both numbers from 4:30pm all the way to 5:57pm every 10 minutes until I finally got an answer on the dealerships number. I reached the receptionist and explained my situation. I was put on hold for 8 minutes until I was transferred to Greg in the service department. Greg stated he had no idea what was going on with my vehicle in regards to the work being done or if it was even completed. Greg ended up finding my paperwork and said it appeared that the work was completed and he charged me over the phone. Greg said he would give my keys and paperwork to sales and that they closed at 8:00pm. I arrived at the dealership at 7:30pm and spoke to several people in sales that had no idea what I was talking about or where my keys were at. After about an hour of sales people frantically searching the dealership for something that wasn’t even there fault I still had no keys. I was sent away with a loaner vehicle and told to come back tomorrow when they opened because the service department should have a better idea on where my paperwork and keys were. It was now 8:45pm and I left the dealership in my loaner car and 2 miles down the road the gas light came on. Yet again, another inconvenience on the dealership. I woke up the next morning on Saturday, March 17th 2018. I had two missed calls and voicemails from John. You could tell he was in a panic from the current situation and offered to pick up the loaner and drop of my car. Instead I drove to the dealership because I wanted to speak face to face with a service manager. I arrived at the dealership around 10:45am. I asked to speak to a service manager but as I figured there was not one there and wouldn’t be until Monday, March 19th 2018. I then spoke to John and asked him why he didn’t call me back or answer my calls. It didn’t make sense to me that if a service wasn’t closed out that a service advisor would just think that the person didn’t want there car and would get it the next day. I asked John all of this and his answer was just that he was sorry. He kept stating that he didn’t have a reason why all this happened. John did say that he would talk to his service managaer Monday March 19th 2018 and that he would get me some oil changes. He stated that if they were not approved he would “figure something out”. John also said he would call me Monday and let me know what the outcome was. Im home from the Military and I am about to head overseas for a year without my family. Having to deal with this current situation and spend time away from them is a huge inconvenience for me. I think the dealership should make this right by discounting my $600 labor charge or possibly giving me some free oil changes/tire rotations. Update**** It’s now Monday March 19th 2018. No call yet from John. I called him at 12:49pm and left a voicemail. John returned my call at 1:49pm and told me that he still hasn’t talked to his service managaer. It almost seems as if he is scared to tell him his mistake so he is putting it off. John told me he was going to give me some special deal the dealership is offering. Three full synthetic oil changes, three tire rotations, and three multi point inspections. I seen this advertised at the dealership with a value of about $170. John said he would “figure it out” on how to give it to me and it would be in my account listed under my vehicle. I asked specifically about this since I’ll be overseas and my wife will be bringing the vehicle in. John said he would call me back by the end of the day to confirm he input everything in the system. I called John back at 5:29pm and there was no answer. I left him a voicemail since he didn’t call me back as he said he would. I told him that I was concerned since he was just giving me his word on this 3 for 3 deal. I also told him I was concerned since he still hasn’t talked to his service managaer and offered me something that still hasn’t been approved telling me he will “figure it out.” I told John to call me back and that I would like some email confirmation on his offer and not just his word which hasn’t even been approved by a service managaer and that he would “figure it out.” Update**** On Tuesday March 20th at 8:35am John called me to confirm that he physically had the contract for the 3 for 3 deal. He said he would mail it out today. More

satisfied and happy Went in without appointment, got serviced without delay. Tec. was friendly and knowledgeable and helped me with recommendations to keep vehicle runnin Went in without appointment, got serviced without delay. Tec. was friendly and knowledgeable and helped me with recommendations to keep vehicle running in top condition. More

Jeep driver Service was good; however, despite receiving both a reminder email and phone call from the dealership, when I arrived, the representative I was assign Service was good; however, despite receiving both a reminder email and phone call from the dealership, when I arrived, the representative I was assigned to had no knowledge of my appointment. A simple oil change and tire rotation took over an hour which seems a bit excessive for an 11:00 am appointment. More