Let me tell you about my car buying experience... After 20 years of buying new cars, I discovered the hard way, that Bud Clary Jeep/Dodge/Ram of Auburn was the ABSOLUTE WORST that I have EVER had to deal with.
I purchased my Jeep on a Saturday Aug 19th. I later noticed that the steering wheel was not aligned properly. I brought it back the next day to have a service person drive it and he agreed with my assessment. I scheduled another appointment to fix the steering wheel and when I went to pick it up, my salesman said that they didn't find a problem with it. I insisted that he drive it and he agreed with my assessment, as well.
Also, while driving I went to use my windshield wipers at only 432 miles, on a new car, and I got an alarm that said, "Washer Fluid Low." This basically told me that the PDI (Pre Delivery Inspection) was NOT performed. I talked (and sent texts) to my salesman numerous times and told him that I wanted proof (photocopy or receipt) that a PDI was completed on my car. My seasoned salesman sent me a text asking, "What exactly do u mean by PDI report?" Seriously, he didn't know what a PDI was?!?! This should be the very FIRST thing done when the car arrives to the dealership.
I scheduled a 3rd appointment to address the steering wheel problem and for them to perform a PDI. I was sent a text by my salesman that my car wouldn't be ready until the next day. I called him immediately and he told me that, "Their service department tried to fix the steering wheel, but were unable to and that they had to send it "somewhere else" to fix it." Hopefully they sent my new car to a reputable and Jeep authorized business.
I received a call from him later that night telling me, "Good news, your car is all done and ready to be picked up!" When I got to the dealership my salesman informed me that they, "Didn't perform the PDI." I told him that I was "Not coming back again." That would've meant a 4th visit back to address something that should've been completed before I had possession of my car.
On a side note, the inside of the car was not cleaned at all. The inside of the windows were filthy. You'd think that when purchasing a $43,000 car, that the dealership would AT LEAST have the car in showroom condition. And after 3 visits, the car was still not completely cleaned. And I even had to peel off some of the stickers on the inside.
The good news is, that I took my Jeep to another dealer and they performed the PDI for me, for free. Needless to say, I will NEVER buy or bring my car to Bud Clary EVER again. And I will definitely let others know about my experience.