The sales department is 5 stars! If I could give you guys more I would. The sale manger and GM worked so hard to come up with the best deal to finally get my dream truck and I thank you from the bottom of my heart.
Although, I did have complications with my ride and tried to work with the service department to get these issue resolved, they did not meet that expectations. When I brought this issue to them multiple times, they informed me that "due to covid we would not be able to figure out this problem (because they needed to add people/weight in the vehicle for this issue to basically pop up which is a loud drone like sound coming from the exhaust to inside of the cab, it’s weird I know) she continued "we are short staffed but we can see if it’s a safety problem but we can’t be pulling out guys from the bays" okay fine. it wasn't a safety issue so I decided to give them a few months hopefully this covid thing would end haha so I had them do a fuel service which was recommended by Ram and also to work on this said issue since I wasn't going to be picking up the truck for a week. It wasn't a safety issue but it was an issue for me since it was super loud and annoying and my warranty would expire soon.
I called them to get an update and they told me that “they couldn't mimic the sound. We took it out multiple times around the block” this problem that it just wasn’t coming out for them. Which is hard to believe since my dog at 77lbs would make that sound go off when he is sitting in the back seat. Anyway, before picking up my truck I showed them an example of the issue on YouTube and the person who they assigned me to as my representative told me that even “she got in the truck didn’t hear that sound. However, she would bring it up to her manger/supervisor so we can work something out together like me coming in and having me test drive it around.” Sounds fair, okay let’s do this another time. Come to realize something when I drove out the lot. I installed a camera in my truck a while back, so I Checked it. The representative lied about going into in my truck and them driving it multiple times around the block. After the fuel service was done they drove it around the block once and parked it and left it sitting for a week. Never touch it after that. Videos clearly show 2 technicians working on it for the services I paid for but they did not listening to my instruction to prove this drone issue existed and lying about it how hard they worked on it “taking it out multiple times” “Even I got into the truck” That was the icing on the cake. I contacted the service manager and left a voicemail between August, September and I never heard back from him till this day. I did not state the video nor was I rude on the message just asked him to call me back at his earliest convenience about the issue in my truck. It really felt like they were prolonging so when my warranty expires I would have to pay out of pocket. I get it, nobody wants to do things for free but it was still under warranty.
These are clear examples why we can’t trust mechanics. It makes me sad wondering if these guys really did the work when I brought it in for oil changes. Sadly there is no way of knowing.
Thanks to a different dealership (Dwayne Lane's Chrysler Jeep Dodge Everett) they honored that complaint and didn’t charge me a penny for said issues that my truck was having. They fixed it! Like it was so annoying that I got emotional knowing that this sound wasn’t coming on anymore. The best part is that they were aware of this problem and highly educated on it. I was amazed on how fast they took care of me. I hope my experienced helped whoever is reading this and I really hope they did change their ways in the service department at Bud Clary. I will never do business with this dealership ever again and sorry for the sales staff, I really like them for all they did.