Bud Clary Auburn Volkswagen

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere becau overcharged for work that wasn’t even done. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That’s not just sloppy, that’s outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence. More

Excellent service and great customer attention. I had a very good experience bringing my car here. The staff was professional, kind, and very attentive. I really liked that they sent me a video ex I had a very good experience bringing my car here. The staff was professional, kind, and very attentive. I really liked that they sent me a video explaining the details and condition of my car, which made everything very clear and transparent. I highly recommend this dealership. More

When I bought a ignition key for $282, I was not told I would I would have to pay an additional $121 to have it programmed to my car. would I would have to pay an additional $121 to have it programmed to my car. More

Great service and good communication. I will always bring my car in for service thank you I will always bring my car in for service thank you More

Very helpful and courteous service today. everything was explained to my satisfaction and the service was prompt. everything was explained to my satisfaction and the service was prompt. More

Great staff to work with, they know the product well and helped in the process as to the one that work for me. helped in the process as to the one that work for me. More

I purchased a used 2021 ID. 4 from Bud Clary on Friday December 20th. It was the worst customer experience I have had with any company. Issues before delivery: I paid for the 4 from Bud Clary on Friday December 20th. It was the worst customer experience I have had with any company. Issues before delivery: I paid for the car on a Friday and was told the car would be delivered the following Monday after being detailed and having an open “stop-sale” safety recall addressed. I took that Monday off from work to receive the car. Called t 10:45sm to check on status after being told I would be called first thing. Finally around 2:30pm afternoon I was told the recall parts hadn’t arrived but were expected by end of day. The next day I called at 12:48pm after not hearing any updates. Was told they would check in and call back in 10 minutes. I called back at 2:20pm after no reply and gained no no info. Finally at 2:58pm I got a text that the work was done but it was too late to deliver the car and I would be delivered Thursday and I should expect a call first thing Thursday morning. Thursday 10:17am I called to inquire and was told the car was on the charger and they would leave when it was ready. I texted at 12:21pm to ask about an ETA. This was my third day sitting around waiting. I was told they were leaving right then. I live 2.5 hours away. At 4:21pm I followed up and was told the driver was 20 minutes out. At 4:38pm they arrived, but had forgotten the temp plates. I was sent a scan of the plates with the first letter cut off. Issues after delivery: - The next day, “Clean parking sensor” error and “Maneuver braking not available” error. Parking sensor was bad, and I since got it replaced at the local VW dealer under warranty. - Trunk would not open properly or full latch closed when using the motorized open/close feature. Since fixed under warranty at local VW dealer. - Second key fob had backup key and keyring attached to fob by scotch tape. Spring was missing from key fob to keep backup key in. $350 key fob that is. - Front tires were at 4/32. 3/32 is considered full worn out. I was told tire were recently replaced. Only the back were. - Registration was processed by the state on 1/9/25. When I called on 2/4/25 after my temp plates had expired on 2/3 I was told the plates were not in yet, they would look into it and call me back. No call back. I called on 2/5 to follow up and was again told the plates were not there. A few hour later I get a call that they had the plates and would mail them that day. Of course they had them for quite some time since they were issued on 1/9 and had lost track of them. - Last but not least, after getting a notice from the state that the vehicle had an open recall, I today just verified the the service department NEVER DID THEY RECALL WORK! I had been driving a vehicle that I was told had a safety recall corrected, but in fact was putting my dafety and that of my family at risk. Looking at my communication records, in 100% of the cases I had to initiate the communication. I was never given updates or follow ups when promised. I waited at home for 3 days for delivery, each day with the understanding the vehicle would be delivered first thing that day, and was never updated that it would no be arriving until I called to inquire. And worst of all that delay was supposedly to do the RECALL WORK THAT WAS NEVER COMPLETED. This lie put my safety at risk. Avoid this dealer at all costs. Shady like no other. More

Did my recall and daisy got me checked in quickly and updated me promptly when service was done. updated me promptly when service was done. More

The entire team at Bud Clary VW of Auburn was fantastic to work with. We did most of the deal electronically. By the time we arrived at the dealership the deal was complete. You can really tell the staff e to work with. We did most of the deal electronically. By the time we arrived at the dealership the deal was complete. You can really tell the staff enjoys the product and cares that the customer leaves satisfied and fully appreciates your new vehicle. I would easily buy my next car through them. Great job! More

My car work was thorough, done on time, professional service. I will go back again. service. I will go back again. More