Bud Clary Auburn Volkswagen

The dealership was easily accessible and someone was available to help me as soon as I walked in to the service department. My service advisor Jason was friendly but not very informative and I didn’t re available to help me as soon as I walked in to the service department. My service advisor Jason was friendly but not very informative and I didn’t really feel like he knew much about which services were performed on the vehicle. I have limited knowledge on cars so I was expecting maybe a run down of what was performed and how the car looked as I’ve had at other dealers but it just felt a bit short. More

Sales Rep Patrick listened to my story and lined me up with the perfect car. with the perfect car. More

Nice waiting room. Easy to make appt. by calling. Going online is always messed up when trying to make an appt. Mechanics should be respectful and arrange seat back to Easy to make appt. by calling. Going online is always messed up when trying to make an appt. Mechanics should be respectful and arrange seat back to original position. I miss the car wash after work is done on the car More

My service writer was thorough friendly and extremely helpful. While waiting talked to a few salesman and they were pleasant as well. Also had a chance to chat with Dan G. Which is always great. Good gro helpful. While waiting talked to a few salesman and they were pleasant as well. Also had a chance to chat with Dan G. Which is always great. Good group of folks who care about their customers. More

The first 2 days after I brought my car in, no word on any progress. By the 3rd day I went in to pick up my car. The manager intervened and made the day better. any progress. By the 3rd day I went in to pick up my car. The manager intervened and made the day better. More

As long as I have been dealing with this dealership for service and maintenance it really sucks that you all take advantage of your customers the way you do. I came in intending on getting my oil changed a service and maintenance it really sucks that you all take advantage of your customers the way you do. I came in intending on getting my oil changed and wanted to look at a set of brakes for my front tires. I was quoted $850 for the “average” price by a gentleman by the name of Bailey and despite just wanting to get the little things I already had planned taken care of I had a million other things brought to me that were extremely overwhelming. When it was all said and done I was charged right at about $3000 for services that I don’t even know about. It truly sucks because I immediately had a FRIEND that cared tell me I could’ve gone to several other facilities to buy brakes for less than 50 bucks and he would’ve installed them for free. I can easily say I will not be returning. More

friendly, helpful, but on the high side regarding price. booking on line was easy to use booking on line was easy to use More

Prompt service, good communication, quickly. diagnosed the problem with my vehicle and resolved it to my satisfaction. diagnosed the problem with my vehicle and resolved it to my satisfaction. More

Took it in- Jeff said they could see it the same day- I went 5 days at a time without ZERO calls- hardest company to actually talk to someone- took 14 days to fix a car that only needed to replace a $90 ho went 5 days at a time without ZERO calls- hardest company to actually talk to someone- took 14 days to fix a car that only needed to replace a $90 hose. I’ve been here before and my experience was great. That was a couple years ago. Not sure what happened More

Very friendly, oil change done in good time. Let me know what needed to be done in the future Let me know what needed to be done in the future More