Bud Clary Hyundai

we brought our Santa fee in for a recall and started having a problem afterwards, Tom the service Mr is working with us to resolve the situation, he couldn't have been nicer very cooperative and respe having a problem afterwards, Tom the service Mr is working with us to resolve the situation, he couldn't have been nicer very cooperative and respectful. More

I have been very happy with them. Joey and Brenda have great especially Joey. He takes rhe time and i thank you for that. Joey and Brenda have great especially Joey. He takes rhe time and i thank you for that. More

I unfortunately would not recommend this dealership. The salesperson seemed to be more focused on selling the car than the customer service being provided. I have bought 4 new vehicles and a new RV in t The salesperson seemed to be more focused on selling the car than the customer service being provided. I have bought 4 new vehicles and a new RV in the past 4 yrs and this was by far the worst customer service I’ve received. There was no concern for customer satisfaction but more concern for the sale. We had been emailing back and forth since Thursday of the previous week. We were coming from 5 hrs away and wanted the credit portion done prior to our arrival. Brandon insisted on waiting until Sunday to run credit (we planned on coming up Monday) but then did not email anything until late that afternoon with little communication when questions arose. By the time he could answer the questions the banks were closed. Monday morning no credit had been ran which delayed us traveling up because I made it clear from the beginning I would not be purchasing the vehicle unless the numbers made sense. It took about three hours for me to get a response from Brandon. He was unable to answer most of my questions because he had another sale to tend to. When we did arrive the car was filthy. Brandon waited until AFTER everything had been signed to take the car to get washed which added an additional 45 minutes to our visit knowing we had to drive five hours home and it was after 5 PM. This could have been done while we were driving up or while we were signing papers with finance but Brandon was too busy watching soccer. He had also said in previous communications that there were no issues with the cars interior, which was inaccurate. On our arrival, there was damage to the seats, including a small hole when we test drove it. There was absolutely no gas in it when we asked Brandon about this he seemed a bit bothered, but agreed to give us only 5 gallons of gas (he stated that should be enough to get you to a gas station). I’ve never been to a dealership that doesn’t make sure the tank is full at sale. The gentleman that helped us with the finance portion of it was great and we really enjoyed him. Brandon also told us we had no choice in the theft protection on the vehicle but the more I talk to others about it the more I am told that may not have been accurate. I wish I could write an exceptional review but unfortunately that was not our experience at this dealership. I would not recommend to anyone. More

My experience was good that was very friendly people to work with, but when I got home with the truck and check the lights, one of the blinkers was burned out and there was a damaged back bumper that will work with, but when I got home with the truck and check the lights, one of the blinkers was burned out and there was a damaged back bumper that will cost me a lot of money too get fix. More

Customer service was very nice. There were lot of problems and xxxx-up is getting the car fixed. But customer service employees were helpful. There were lot of problems and xxxx-up is getting the car fixed. But customer service employees were helpful. More

The service agent at the front desk (Brenda? ) was amazing. She went above and beyond to make my visit pleasant and ensured I was informed of my options without being pushy. ) was amazing. She went above and beyond to make my visit pleasant and ensured I was informed of my options without being pushy. More

The staff is not very well informed very pushy and can never get anything done in a timely manner. They have every excuse in the book. They have been short staffed for the passed 2 years. They do have job never get anything done in a timely manner. They have every excuse in the book. They have been short staffed for the passed 2 years. They do have jobs and charge full price for the service. Will not be going back anytime soon. I would rather take my car to Vancouver than visit this dealership again. More

They worked hard to make a sale that I could mostly afford. They were very courteous to work with. afford. They were very courteous to work with. More

I originally brought my previous Hyundai to this dealership for service, and that experience ultimately led me to purchase a brand-new 2026 Hyundai Elantra here. Based on that initial interaction, I dealership for service, and that experience ultimately led me to purchase a brand-new 2026 Hyundai Elantra here. Based on that initial interaction, I had every reason to expect the same level of professionalism after the sale. Unfortunately, my post-sale experience has not met those expectations. Within the first week of ownership, I discovered that the rear parking sensors were not functioning and that some of the exterior trim was already coming loose. While these are relatively minor issues, they are not defects I would expect to encounter on a brand-new vehicle. When I first noticed the issues, I reached out to the salesperson who sold me the vehicle. He made an effort to help, and when I later stopped by the dealership to drop off the second key from my trade-in, several members of the sales team also took the time to assist and point me in the right direction. Ultimately, however, these concerns fell under the responsibility of the service department. When I contacted the service department, I was offered the earliest available appointment, approximately two weeks away. Although I was disappointed by that timeline for warranty-related concerns on a brand-new vehicle, I accepted it. Later that day, the service manager called to explain that there was nothing he could do to move the appointment sooner. Wanting to explore whether there were any other options, I then reached out to the General Sales Manager, who advised that someone from the service department would be contacting me. During that follow-up, I was told there was no appointment associated with my vehicle and that the earliest available opening was now July 30. After asking additional questions, I learned that my original appointment had never been confirmed while I was waiting to hear back from the service manager. As a result, I was left without a scheduled appointment. Rather than accepting another two-week delay caused by an internal communication issue, I contacted the scheduler directly. She was able to secure an appointment for July 14, which I appreciated. However, the resolution came only after I continued advocating for one rather than through the dealership’s normal process. To be clear, every employee I interacted with was courteous and professional, and I appreciate the efforts made by the sales team to assist even though the matter was outside their area of responsibility. My concern is not with any individual employee, but with the dealership’s communication and post-sale processes. Purchasing a new vehicle should inspire confidence that issues identified immediately after delivery will be addressed promptly and that communication between departments will be seamless. Instead, my experience has been marked by inconsistent communication, a breakdown in scheduling, and an unnecessary delay in resolving warranty concerns. I remain hopeful that the dealership will correct these issues and restore my confidence. If that happens, I will gladly update this review. As it stands today, however, the quality of the post-sale experience has not reflected the standard established during the purchase process, and that has been disappointing. More

Super helpful in the purchase of my Palisade. We already owned one so I knew the quality we were getting. Brandon made the sales part fun and provided anything we needed. He was great to work We already owned one so I knew the quality we were getting. Brandon made the sales part fun and provided anything we needed. He was great to work with . Dana handled the finance dept and was great. We would go back to Bud Clary again for any auto purchase needs More