Bud Clary Subaru
Longview, WA
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As usual, excellent customer service, Claire and Colton are Rockstars. Was told it would take half a day, done in less than 2 hours to replace the sunroof glass!!! are Rockstars. Was told it would take half a day, done in less than 2 hours to replace the sunroof glass!!! More
I ended up buying my Subaru elsewhere as I found a low mileage used Outback that perfectly matches my specs, but have been bringing it here for service since and have been very happy so far! Nothing sneak mileage used Outback that perfectly matches my specs, but have been bringing it here for service since and have been very happy so far! Nothing sneaky, up front about pricing and provided nice detailed info about vehicle status and recommendations. More
Excellent Service. In and out purchasing and trading my cars. Tim and James did a great job taking care of all my needs. Finance was a breeze. Thanks Guys! In and out purchasing and trading my cars. Tim and James did a great job taking care of all my needs. Finance was a breeze. Thanks Guys! More
Lack of Service and Leadership. My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler t My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler this would be addressed. The required repair was not completed as discussed and when questioned he turned the issue around as this was not discussed. The worse of it he was not available. I have heard this so many times before. I even tried to escalate the matter to the store General Manager give it to the service manager. “0” accountability and beyond frustrated! The Service Writer Colton tried to make it write but he had no support from his leadership. This was my first Subaru and purchased new. It will be my last. I sat on this review for several days prior to submitting. The problem is still present, half assed work, craftsmanship, and lack of leadership is amazing in today’s environment. Just be cautious as you will get lip service xx. Simple corrections/repairs done timely and correct. More

