Bud Clary Subaru

I had a nearly $9,000 transmission replacement performed here on my 2015 Subaru Outback. After the repair, independent inspections found that the vehicle had been returned with multiple unsecured components here on my 2015 Subaru Outback. After the repair, independent inspections found that the vehicle had been returned with multiple unsecured components related to the work, including loose suspension bolts and other hardware. A subsequent inspection by Subaru of Portland documented additional workmanship issues and stated in writing that these conditions would have been unsafe if left uncorrected. I provided this documentation to the dealership. While they acknowledged that the workmanship issues were unacceptable, they declined to refund or otherwise meaningfully remedy the transmission replacement. I’m disappointed that a major repair resulted in documented safety-related workmanship issues and that the resolution offered did not reflect the seriousness of those findings. More

As usual, excellent customer service, Claire and Colton are Rockstars. Was told it would take half a day, done in less than 2 hours to replace the sunroof glass!!! are Rockstars. Was told it would take half a day, done in less than 2 hours to replace the sunroof glass!!! More

I ended up buying my Subaru elsewhere as I found a low mileage used Outback that perfectly matches my specs, but have been bringing it here for service since and have been very happy so far! Nothing sneak mileage used Outback that perfectly matches my specs, but have been bringing it here for service since and have been very happy so far! Nothing sneaky, up front about pricing and provided nice detailed info about vehicle status and recommendations. More

Always personable, professional and timely service. 2nd purchase from Bud Clary and drive an hour for services. 2nd purchase from Bud Clary and drive an hour for services. More

Colton went above and beyond to help me get my car fixed. I will definitely go back because of his great customer service! I will definitely go back because of his great customer service! More

Everyone was so friendly and helpful ! Especially Colton in the service department! Thank you for your help! Especially Colton in the service department! Thank you for your help! More

Excellent Service. In and out purchasing and trading my cars. Tim and James did a great job taking care of all my needs. Finance was a breeze. Thanks Guys! In and out purchasing and trading my cars. Tim and James did a great job taking care of all my needs. Finance was a breeze. Thanks Guys! More

I got in at the appointed time and was finished with the oil change and tire rotation in 35 minutes. Excellent! oil change and tire rotation in 35 minutes. Excellent! More

Great Tim and everyone worked to the new car I would go back in the future I have got 4 cars from them back in the future I have got 4 cars from them More

Lack of Service and Leadership. My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler t My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler this would be addressed. The required repair was not completed as discussed and when questioned he turned the issue around as this was not discussed. The worse of it he was not available. I have heard this so many times before. I even tried to escalate the matter to the store General Manager give it to the service manager. “0” accountability and beyond frustrated! The Service Writer Colton tried to make it write but he had no support from his leadership. This was my first Subaru and purchased new. It will be my last. I sat on this review for several days prior to submitting. The problem is still present, half assed work, craftsmanship, and lack of leadership is amazing in today’s environment. Just be cautious as you will get lip service xx. Simple corrections/repairs done timely and correct. More