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Budd Baer Buick GMC

Washington, PA

4.0
278 Reviews

71 Murtland Avenue

Washington, PA

15301

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278 Reviews of Budd Baer Buick GMC

August 04, 2022

I contacted Bud Baer GMC in early June about a vehicle on their website which was not available. I was instead referred to one that was on order. Due to the difficulties of finding new vehicle inventory, I More

by rking3279
Recommend Dealer
No
Employees Worked With
Eryck
Aug 04, 2022 -

Budd Baer Buick GMC responded

Rick, I am very sorry to hear about your recent experience at our GM store. I know there are a lot of choices and dealerships out there. We appreciate every opportunity that we receive. I apologize for the confusion surrounding your deal. I completely understand your frustration with this situation. I reviewed the initial quote that we sent you in June and can see where the confusion took place. When you initially inquired, you had told us that your payoff was $55,200. It actually was much lower at $49,409.12. When Beth sent you the quote, she stated that we were discounting the car $1590.88, your current estimated equity on your trade. We should have been more clear with how we arrived at that $1590.88. I understand you thought we were giving you close to $57,000 for you trade because you thought your payoff was $55,200. It should have been made clear to you that we had pulled your exact payoff and we were figuring your trade for $51,000. As far as the price difference, General Motors made a decision to raise the prices on vehicles by adding 3 years of Onstar standard to the vehicles. So the price quoted was the original MSRP when the vehicle was ordered. GM added the Onstar package on all vehicles built, regardless of when it was originally ordered. GM made the change to the MSRP and since it was not originally ordered as sold, there is no price protection. I know that Eryk went to bat for you to try and make the numbers work and they unfortunately did not. We even went to $54,000 for your trade from $51,000 to try to make the deal work for you. The payment actually came in over $80 less than what we originally quoted you in June. I apologize again that we were not able to make the numbers work for you. I totally understand why you are upset and frustrated with us. We will be sure to clarify with more detail in the future how we arrived at our initial quote. If there is anything I can do now or down the road, please do not hesitate to reach out. My name is Gregg Cron and I am the General Sales Manager. My email is gcron@buddbaer.com Thank you for your time and consideration.

July 02, 2022

Greatest dealership I have done business with in 35 years. The drive from Utah to receive my vehicle. Pleasant, Quality honest people. More

by EagleFord
Recommend Dealer
Yes
Employees Worked With
Bob Sakura
June 24, 2022

Needed a new battery, and I wanted to make sure nothing was draining my battery, so took my vehicle to the dealership. I new it would be expensive since I am going to a dealers service department. The se More

by Anthony
Recommend Dealer
No
Employees Worked With
Roy
March 30, 2022

The staff at budd bear are very helpful and we bought our car there. They were straight forward and made us feel comfortable with our decision. More

by Mary
Recommend Dealer
Yes
Employees Worked With
T.J.
February 08, 2022

The staff is friendly and takes their time with you. Also the no pressure atmosphere is easier to deal with. They are flexible with your time. More

by brisgirl1988
Recommend Dealer
Yes
Employees Worked With
TJ(salesman) and Ray(business manager)
September 16, 2021

First class dealer from ownership through sales staff and through entire organization. I have been buying vehicles there for almost 25 years first through Charley Lloyd until he retired and more recently thr More

by Decc54
Recommend Dealer
Yes
Employees Worked With
Carlo Dibartolomeo,
August 27, 2020

bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both time More

by dale leech
Recommend Dealer
No
Employees Worked With
auto butler team
February 11, 2020

A++++ We Dealt with Chris, who kept us informed through all the process of getting a dent fixed; getting an answer as to why our key fobs would not work and More

by JB
Recommend Dealer
Yes
Employees Worked With
Chris
February 07, 2020

Excellent and fast The service was excellent as usual. Chris was on top of his game and kept me informed. It was a good experience. I have one complaint that has nothing More

by ray324
Recommend Dealer
Yes
Employees Worked With
Chris
January 06, 2020

Rick Adams is the man! Whatever it is that you pay him, you don't pay Rick Adams enough, he is far and above what people expect for a car salesman. More

by gducsay
Recommend Dealer
Yes
Employees Worked With
Rick Adams
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