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Buerkle Honda
St Paul, MN
1,037 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,037 reviews
July 20, 2025
I was checking out a pre-owned car online and Ruby got back to me immediately. She then referred me to Wade Gilbertson. We took the car for a quick spin before they closed and got paperwork started for th back to me immediately. She then referred me to Wade Gilbertson. We took the car for a quick spin before they closed and got paperwork started for the purchase. I was able to drive my car out of the lot the next morning. Wade reminded me to go back to the dealer I'd bought my previous car from to get a pro-rated refund on the balance of my previous coverage. I wouldn't have remembered that. I would highly recommend Wade and the crew at Honda. More
by JMP
Employees Worked With
Wade Gilbertson
July 19, 2025
We worked with Bruce Thompson on buying a new vehicle. He listened to our wants and needs and was very helpful in selecting the right vehicle. Would enjoy working with him again. He was willing to explain He listened to our wants and needs and was very helpful in selecting the right vehicle. Would enjoy working with him again. He was willing to explain the new technology and said we could contact him whenever we had any questions. Great customer service, More
by sandrak651
Employees Worked With
Bruce Thompson
April 22, 2025
I worked with Megan on trading in my old truck for a Newer car!! I currently have an Intoxalock Device in my car. I was worried making the change would be a big hassle, But Megan worked with me to make Newer car!! I currently have an Intoxalock Device in my car. I was worried making the change would be a big hassle, But Megan worked with me to make sure it gone done right. Then when we found out Insurance was too much, Megan Found a different car that fits my needs perfectly. I will definitely Be buying all my cars from Megan from now on . If your In the market for a New or Used Car, Call Megan, She gets deals done!! More
by kylswenson
Employees Worked With
Megan Erickson
February 24, 2025
I bought the tire from there couple months ago maybe years ago but I got flat tire couple weeks ago and they changed the only one tire and otherwise older and I went on Saturday to talk about that becau years ago but I got flat tire couple weeks ago and they changed the only one tire and otherwise older and I went on Saturday to talk about that because I have a unbalance on my car and this is not safe so this have to change all four tire because I have a all-wheel-drive and I talk to them and they said I have to buy because I have a warranty and the warranty will not cover so that’s a waste of money with the warranty so the service people are not helpful and I’m not happy with that so I’m not gonna go back to this place anymore More
by Milanbiswa20
Employees Worked With
N/a
August 31, 2024
Their service department is a scam. DO NOT GO THERE! They invent excuses for costly repairs and have no good reasons when asked to explain. I brought in my car for an oil change and DO NOT GO THERE! They invent excuses for costly repairs and have no good reasons when asked to explain. I brought in my car for an oil change and they charged me for a whole new oil pan when they stripped the threads on the plug, blaming it on an "after market part". If theirs is the "right way" of doing things, NO THANK YOU. I will never go there again. More
by Jon
Employees Worked With
Julio Sosa
January 31, 2024
Lied on several occasions about costly repairs needed only to have a trusted mechanic at another shop disagree with assessment. Said spark plug cracked, lights on dashboard going off due to use of non fa only to have a trusted mechanic at another shop disagree with assessment. Said spark plug cracked, lights on dashboard going off due to use of non factory oil filter, etc. all of which were confirmed to be untrue. My Honda is 2018 with 140,000 miles and very well cared for by one owner. Don’t go to Buerkle for service! More
by anne
Employees Worked With
Brent Harshman
September 05, 2023
Untrustworthy, Incompetent and Poor Customer Service. I never leave reviews but felt compelled to in this situation. We called about a specific vehicle we were interested in to see if it was availabl I never leave reviews but felt compelled to in this situation. We called about a specific vehicle we were interested in to see if it was available before we made the drive out there. It was, we test drove it and decided to purchase it. It was a few minutes before closing and wanted to wait a day or two to lock up a loan from Navy Federal Credit Union. They said no problem, put down a deposit and car was held for us. The next day, we were called about having Buerkle run our credit to see if they could match our Navy rate, said go ahead. Found out on the following day that our car was, oops, meant for the GM Juston Anderson actually. He was planning on buying it, unfortunately it was logged wrong and we can’t go forward with our purchase. Our sales person offered to look into another vehicle and had someone look at auctions for a similar car as a replacement. They found a car with higher mileage, not Hyundai Certified and with an unknown condition in terms of how new it looked (the original car looked brand new) and the price would only be $1,500 more than the original car (because apparently the previous price was meant for the GM and wasn’t “real”.) We were invited to purchase a warranty to for another $2k since this one wasn’t a Certified one. At this point I was prepared to reach out w feedback and wanted to see if it was possible that they could honor the the original car sale. When I inquired about whether it had been physically purchased yet, I was told that oops, the car was actually sold prior to us even test driving it. Fast forward one week and guess what popped up on Auto Trader? The original car. And, it was actually $1k less than the price that was a “not real GM price”.). I reached out to our sales person about it and she said that oops, it wasn’t supposed to have been re-listed, it shouldn’t had a price decline and that the “people” would be picking it up next week (not GM, but “people). So at worst, this is some classic bait and switch tactic, or they accidentally or intentionally sold it to someone else, or at best, it means that the entire team from sales staff to inventory personnel to internet posting folks to price setters is incompetent enough to make error after error. I understand that mistakes happen, but if this company is supposed to be all about customer service, I would have expected that they do everything possible to make it right, not find one car that didn’t meet our needs and offer it to me at a significantly higher price - I’m thinking that if I had a deposit down on a car, had a hard pull on my credit and then had the car taken away from me, that they should be bending over backwards trying to make it right. Match the original price by giving me the standard GM discount, offer me a free warranty, heck give me a bunch of coupons for free oil changes or something. Or at the very least, a phone call from the GM to apologize for the situation, would have been very nice. Also worth noting that when we did buy a car two weeks later, our interest rate increased significantly because we had two credit pulls 14 days prior. It was explained to us that Credit companies expect a consumer to rate shop when securing financing for a car and will often count hard pulls in a 48 hour window as one hit against our credit - but two weeks later it’s considered multiple hits so our rates went up everywhere because of “recent activity”. Go somewhere else. More
by ericaanned
Employees Worked With
Juston Anderson, GM of Buerkle Hyundai
May 25, 2023
I am a very happy Buerkle Honda repeat customer. Brian Lee is our "go to" Sales Associate. He made sure we got the best car for our needs. He was conscientious, straight forward and patient. He cle Brian Lee is our "go to" Sales Associate. He made sure we got the best car for our needs. He was conscientious, straight forward and patient. He clearly understands all elements of the Auto Industry, his authentic helpfulness and knowledge is remarkable. In addition his followup after our sale was the best customer service I have experienced, ever. I recommend Buerkle Honda to my friends and family because of our interactions with Lee! More
by marjoryjw
Employees Worked With
Brian Lee
May 23, 2023
Bob Berbaum greeted us and made us feel welcomed. We let him know what we were looking for, and he found choices to pick from. We test drove the car and was very happy with this car. The car looked We let him know what we were looking for, and he found choices to pick from. We test drove the car and was very happy with this car. The car looked great and drove well. Everyone was very friendly throughout the purchasing process. I would recommend this dealership to others looking for great service. More
by VirC
Employees Worked With
Kevin in finance. , Bob Berbaum
September 21, 2022
Bought a certified pre owned 2013 with 108000 miles on it. A year later at 120000 miles, having to replace the motor because the timing chain loosened to the point it slipped. They wanted $7000 to replace it. A year later at 120000 miles, having to replace the motor because the timing chain loosened to the point it slipped. They wanted $7000 to replace the timing chain and valves. Cheaper to replace the motor. More
by baaladvocate
Employees Worked With
Anthony Laird
