My name is Tong Lee. Please comprehend that the following written expression is based on my personal experience with Buerkle Honda's service department. I am writing this concerning a scheduled appointment for a simple oil change procedure that I had endure on March 26, 2018. My scheduled appointment was at 4:00 pm. I arrived at 3:55 pm. The service person who checked me in told me that my wait time would be 1 hour. I cordially agreed. At approximately 5:05 pm, the service person who checked me in came and told me it would be another 20 minutes of wait time. After waiting until approximately 5:35 pm, I went to the front desk and asked what is happening with my vehicle, which came into the service department for a simple oil change procedure. The person who checked me in overheard me talking with the person behind the desk and told me to come over to her desk area so she can check me out. After she checked me out, my vehicle was supposedly in the wash area. I waited approximately 3 minutes for it after I made full payments.
I came for a scheduled, simple oil change procedure (which should have lasted no more than 30 minutes) at 4:00 pm and did not leave until almost 5:45 pm. This is unacceptable and beyond discourteous. My loyalty has been shattered with Buerkle Honda, considering this is the 2nd time I came here for service. My attendance will be with another Honda dealership within the forthcoming service dates for my Honda Civic.