Buhler and Bitter

I took my car in recently to get warranty related work done. The service manager refused to go on a road test with me to show him the noises the car was making and the bad handling due to a front end issu done. The service manager refused to go on a road test with me to show him the noises the car was making and the bad handling due to a front end issue, and a heating problem when outdoor temps drop below 35 degrees. After 48 hours the dealer claims that there was no noise or front end issue, and that the heating issue could not be felt. All they did do without my authorization was to balance the front tires and claimed the lead weights were missing from the front tires and charged me $170.00 for their time and labor. Three weeks earlier I had 4 new tires installed and a full alignment done there was nothing wrong with the tires but the alignment could not be completed because the tech found an issue with the right front side. The dealer claims that there was a slight pull to the right and that can be caused by the tires or that the car needs an alignment. The service manager claims he cannot fix a car based on a report from a third party alignment center and yet the dealer does not perform alignments nor would they take the car to an alignment place to validate the report. So in other words the dealer wants to play catch 22 with my car and pay for repairs that will never resolve my cars issues. This dealership is engaged in consumer fraud, and after 8 years and 4 cars later this is how as a customer I am being treated. More