Buhler and Bitter

Terrible communication unwilling to help I found a truck that I was specifically looking for listed on their website. My 1st email to the dealer was responded with "this vehicle is currently I found a truck that I was specifically looking for listed on their website. My 1st email to the dealer was responded with "this vehicle is currently not available". Two weeks later I received an email from Olivia stating the truck was available and if she could help. I asked a few basic questions about the truck and said that I was an out-of state cash customer willing to buy and have the truck shipped, and that I cold not fly to NJ to inspect it. No response, but received two more generic emails. I then called and talked to a sales man. He answered what questions he could without having to leave his desk and look at the truck, everything else was "I don't know, you will have to come and look at it". Two more weeks went by, with me trying to get answers to questions, but only receiving the same generic form email every two days.. This dealership SUCKS! More

Very friendly and not pushy and very knowledgeable. Phillip Binford was my used car salesman and very polite and knowledgeable. He let me test drive the car which I fell in love with a Chrysler 300 2016 Phillip Binford was my used car salesman and very polite and knowledgeable. He let me test drive the car which I fell in love with a Chrysler 300 2016 with all the bells and whistles you could possibly think of. Every one in the dealership was very friendly even if they weren't your salesman. I will buy my next car from them. I would recommend Phillip Binford as your salesman next time your looking for a used car. Charlie Vitale took care of my financial end of the deal and explained everything in detail. More

Service Department deserves more than 5 Stars For 7 years now I have owned nothing but Dodge and had it serviced at Buhler Dodge in Hazlet NJ. The staff in the service department go over and abov For 7 years now I have owned nothing but Dodge and had it serviced at Buhler Dodge in Hazlet NJ. The staff in the service department go over and above to make the customer feel valued and appreciated. The service department is managed by Carlos Goncalves and he leads an amazing group of men and women. They are wonderful to deal with and I wouldn’t go anywhere else for service. More

Outstanding Service Dave the Jeep Guy and Charles provided exceptional customer service. No fuss and no push; I enjoyed this experience and would do it again. And on top Dave the Jeep Guy and Charles provided exceptional customer service. No fuss and no push; I enjoyed this experience and would do it again. And on top of that....I absolutely LOVE my Rubicon Gladiator 😎 More

No pressure, human and resourceful Joan was fantastic! It started with a quick Internet query that got me on the dreaded everyone call me list for a used Mopar vehicle. I left an even Joan was fantastic! It started with a quick Internet query that got me on the dreaded everyone call me list for a used Mopar vehicle. I left an event at another dealership and made the short drive to Buhler and met with Joan. She listened to my story regarding the needs for my transportation and offered me a few options. No hesitation, she obtained a tag and a few sets of keys and we went for a ride. I didn't buy or even offer a nibble. A week or so later, she sent me an email, I got in some more Cherokees. I thanked her via email. I stopped in on a Saturday morning, we drove another car. I was hooked. I came back with my husband we chatted I drove home with a great Jeep. Joan listened. She didn't push in her direction. She gave me options. She was frank. Answered my questions without hesitation. If she didn't know she figured it out, which was de minimus. Stick with them! More

Best Customer Service Ever I can't thank James Cooper enough for his time and effort that he put into helping me make my purchase of a brand new Dodge Ram affordable for my budg I can't thank James Cooper enough for his time and effort that he put into helping me make my purchase of a brand new Dodge Ram affordable for my budget. Not only did he make the entire transaction super easy, he located the vehicle and brought it in from out of state for me. This is the third vehicle I purchased from James and he has yet to disappoint me. If anybody needs help purchasing a vehicle, please see James "Jimmy" Cooper. He's a true professional. More

Best Experience Ever!!! James Cooper made my buying experience on my 2019 Jeep Cherokee so painless and easy that I went back last week and purchased another 2019 Jeep Grand James Cooper made my buying experience on my 2019 Jeep Cherokee so painless and easy that I went back last week and purchased another 2019 Jeep Grand Cherokee for my wife. This is the 4th Jeep I purchased from him. James answered all our questions and walked us through all the fabulous features that Jeep has. I have been telling everyone I know that if they are looking for a new vehicle they need to see James Cooper first! More