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Buick GMC Brooksville

Brooksville, FL

4.7
1,001 Reviews
The team at Buick GMC Brooksville would like to welcome you to our dealership in Brooksville, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brooksville, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Whether you're a new Florida resident or a longtime Floridian, you no doubt count on the high-quality vehicles and services found at Buick GMC Brooksville, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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15164 Cortez Blvd

Brooksville, FL

34613

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Showing 1,001 reviews

December 06, 2024

Very helpful on what needed to be done to my vehicle and did a great job with the work More

by HAROLDDDEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

3.5 hours for an oil change is kind of crazy. Declined the car wash to save time and I also don’t like other people washing my car. Somehow it ended up getting washed which took extra time. Was driving aw More

by SANTULLOJOSEPH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Pelham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Buick GMC Brooksville responded

Dear Joseph, I'm sorry to hear that we disappointed you during your last service visit. As you may recall, we also performed an important manufacturer recall, which was a software update, during your oil change visit. Unfortunately, that particular update is one of the more lengthy ones. In regards to the DEF, you are correct that would be included in your first service. I'm so sorry if we missed that. Buick GMC Brooksville has a long standing history in the community of offering exceptional customer service. That said, we are certainly not perfect. We are always looking for ways to improve the level of service we provide, and improve our process to ensure quick and efficient customer experiences. I hope you will give us another opportunity to earn a 5 star review in the future. Sincerely, Jennifer Stals, General Manager

December 06, 2024

Me and the wife were treated great. I feel the process takes too long. Spent many hours waiting for the process to be completed. I was pushed into taking delivery and had to come bac More

by DONEDDY401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gyuricsko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal DiBartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Lacich, CHRISTOPHER NELSON
December 06, 2024

Tony was very communicative with me regarding the status of my car. He arranged for a rental car for me and returned my car clean and sparkly. He was professional and knowledgeable in his field. More

by JEVERETT444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Service team and manager is inept, too expensive, horrible service and communications. Heaven help you if you ever have to go back to them about work you paid for that was done improperly and ask th More

by audraproul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Pelham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Buick GMC Brooksville responded

Audra, Please accept our sincere apologies that we disappointed you. The concerns you had with your vehicle on your most recent service visit are not related to the work that was done in August. We went to great lengths to duplicate your concerns and provide you with the best outcome. Unfortunately, we were not able to duplicate your concerns beyond how the vehicle is designed to operate. If you would like to discuss further, please reach out to us at 352-796-3553.

Dec 06, 2024 -

audraproul responded

These concerns ARE in fact as a result of the overpriced repairs that I paid for in August. Typical response that you cannot replicate then. My car sounds TERRIBLE when the a/c is on-it makes noises that it NEVER did before you guys worked on it. In addition to the fact that my stereo speakers vibrate now since you would have pulled the front dash off to do the evaporator core! I have heard it, my daughter has heard it. You DO NOT stand behind the work that you do and when you mess things up you do not make it right. All I get from you is excuses and horrible customer service.

Dec 09, 2024 -

Buick GMC Brooksville responded

I'm sorry to hear that you feel this way. We do, in fact, stand behind our work. And we certainly don't want to leave you feeling this way. We are more than happy to review this with you in person with our management team to make sure we leave no stone unturned. If you would like to do this, please contact us at 352-796-3553.

December 04, 2024

Excellent. I made an appt and they took me as soon as I arrived. Oil change and tire rotation were completed in less than an hour. Again, excellent!! More

by PJLAUBE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHRISTOPHER NELSON
December 04, 2024

The dealership was good. Service is slow, it should not take 2 1/2 hours for an oil change and tire rotation. More

by lmericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Pelham
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Engine light flashed steady on dashboard, brake pedal locked. Called Mr.Pelham he advised me to call GMC Roadside service. Two hours later the battery was getting replaced. Thank you Donnie. More

by RAOULRAMOS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Corlew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

I was pleased that they could fit me in without an appointment. Service was completed in a timely manner and I was very pleased. More

by GKELLER5188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

I recently purchased the 2024 GMC Sierra 2500 HD AT4 from Buick GMC Brooksville, and I couldn't be happier with my decision. The entire process was seamless, and the staff was incredibly knowledgeable and he More

by RYNOBYTe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal DiBartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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