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Buick GMC Brooksville

Brooksville, FL

Overview
Employees
Reviews
Vehicles
4.7
970 Reviews
The team at Buick GMC Brooksville would like to welcome you to our dealership in Brooksville, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brooksville, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Whether you're a new Florida resident or a longtime Floridian, you no doubt count on the high-quality vehicles and services found at Buick GMC Brooksville, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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15164 Cortez Blvd

Brooksville, FL

34613

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Showing 970 reviews

March 05, 2025

Tony was very professional and courteous. The service department has been very helpful and accommodating. Very pleased with my service. More

by AIDAGUARDIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2025

Josiah in your service department is wonderful. He is professional, kind and follows up. Thanks More

by JLSKILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2025

Bought three cars here. This time was bad. Deceptive sale. Hidden $500 line item in contract. More

by RPSEDOTTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jennifer Stals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Gyuricsko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Lacich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Buick GMC Brooksville responded

Mr. Sedotti, Thank you for taking the time to let us know about your experience. Unfortunately, your comments here do not align with the facts of the sales process. We do not engage in deceptive practices. All of the terms of the sale were agreed to and signed off by you on the initial quote, buyers order, menu presentation, final menu of accepted products and the contract for each product. That is in addition to the disclosures on the website, on the windshield of each vehicle and the marketing materials on display in the store. We do our best to be as upfront as possible with our pricing and packages, to avoid having any miscommunication. I'm sorry that you feel that we did not achieve this during your visit. As promised during our recent phone conversation, the additional service I offered to you as a gesture of goodwill for your loyalty has been added to your file. We look forward to serving your for many years to come. Jennifer Stals, General Manager

Mar 13, 2025 -

RPSEDOTTI responded

Ms. Stals Let me try to address your response. I believe my facts do align with sales process. Your sales representative led both my wife and myself to believe that the Buick GMC Brooksville App, Key Replacement, Paint Protection and Ceramic Coating would be Dealer provided at no additional cost. The final sales agreement included a $499 three year contract for the Buick App, $366 for Key Replacement, and $495 for Paint Protection. So I do believe there was misleading information provided as part of the presale pitch. Yes, we did sign all the documents provided so you have a contractually and legally binding contract. No, we never received the window sticker. I was told it was in the glove compartment and it was not. Your sales person said that I should have a copy of the windshield sticker as it was required by law. She said she would contact the originating Dealer (Lakeland) and provide a copy. As of this date 3/13/25, we still do not have the sticker. No, I do not feel you were effective in being as up front as possible with you pricing and packages. Yes, you did provide an additional service as a gesture of goodwill. You added one oil change which your service department told me is priced at $63 out the door. Now let me provide some additional opinions, observations and recommendations, which may be of some value to you and your future buyers. We electronically signed the dozen or so documents on a tablet in about 30 minutes. Did we read every word? No. Why? Because we trusted the Dealership after buying two new Buicks there with no issues. My “Buyer Beware” hat was off which is extremely rare for me as contract negotiation was part of what I used to do. I should have known that when the Dealership was sold by Rick Matthews to the Myers Group out of Palm Beach, I needed to be less trusting of a conglomerate. I did leave a message with Mr. Myers but never received a return call. Really don’t think Mr. Matthews would have taken such a “you signed it, you own it” position with a repeat customer. So my recommendation to potential buyers who may be reading this response is not to sign any documents on a tablet. Demand hard copy or digital. Read and understand every word and, if necessary, take the information home and come back the next day. Carefully review and understand the items and costs in the “additional Items” section of the Vehicle Buyers Order and ask which of the items are optional at the buyer’s discretion. My recommendation to the Dealership is to meet with the Sales Staff and instruct each member to clearly explain to every potential buyer which items are covered by the Dealer and which are optional and can be added or deleted at the discretion of the buyer. Bottom line is it takes many years and sales to build the trust of a buyer and that trust can be lost very quickly.

March 04, 2025

Donnie is excellent to work with. He has become a very important contact. I appreciate his help More

by JAMESANEIKIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2025

From start to finish, this was the Best experience ever starting from a lightning fast response too the first inquiry, to finance, to delivery. More

by MARKNMBI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal DiBartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Buick GMC Brooksville responded

Thank you for the positive feedback! I hope you are enjoying your new vehicle!!

March 02, 2025

Need more space inside and outside the dealership. I was hoping for better interest rate, without effect rebates. More

by SA1BOB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Abrahams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2025

the only dealer I have used since I purchased the Truck in 2017. never had a Problem. great service Dept. More

by PHOGAN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2025

Very knowledgeable and personal. I had a good experience with everyone and they all were very helpful More

by RONALDGBECKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Matz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie was very helpful
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February 28, 2025

Very good place to have work done on your vehicle. Very knowledgeable employees at this dealership. More

by KNIGHT200248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2025

I was able to get an early appointment and they didn't come out quickly and tell me they found something wrong. They also got me in and out quickly. More

by GATORSHELLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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