Buick GMC Brooksville - Service Center

The Delershlp is great all personal are plesent and knowledgeable and are great to work with knowledgeable and are great to work with More

Very cordial, efficient and BUSY. Willing to explain the service needed and tell you just what was done Willing to explain the service needed and tell you just what was done More

They are helpfully try to be accommodating which is hard cause I work 80 miles out of town and Sat is basically the o n ly day I can get there ,but they have taken my SUV in on an emergency when hurricane cause I work 80 miles out of town and Sat is basically the o n ly day I can get there ,but they have taken my SUV in on an emergency when hurricane Dorthy(?) Came through in early August !! Thanks !!! More

Very good service dept. they keep you well informed on what needs to be addressed with your vehicle they keep you well informed on what needs to be addressed with your vehicle More

I already responded to a survey from you right after my visit. I expressed my dissatisfaction at waiting 3 hours for my car to be done with no updates on progress. When I inquired at the billing window for visit. I expressed my dissatisfaction at waiting 3 hours for my car to be done with no updates on progress. When I inquired at the billing window for someone to check, it was discovered it had not even been started yet. No one had bothered to tell me that. I sat for 3 hours! After I was told it had not even been started, I was offered a ride home and then back when it was completed. That could have been done if anyone was checking on the status. I received a text when I sat in the waiting room that advised I could text anytime for status. I did that about 2 hours in. I got a response that she “couldn’t find the mechanic and would check back in a few minutes”. She never did check back. Again, I already communicated this to you on a survey request I received a day or two after this all occurred. I am satisfied with the work done, but I believe your staff needs improvement in communications. More

I’ve been dealing with Donnie Pelham since I bought a GMC Terrain in 2012. I’ve been satisfied with the service I’ve gotten. When I’ve driven in there with an emergency, he has fitted my car service in. I do Terrain in 2012. I’ve been satisfied with the service I’ve gotten. When I’ve driven in there with an emergency, he has fitted my car service in. I do appreciate his service. I’ve had mostly pleasant experience at your dealership and will continue to use them, I hope. Mary Smith More

Didn't have an appointment. Needed a new battery. Got me on no problem! Thank you. Needed a new battery. Got me on no problem! Thank you. More

The body shop staff was amazing. Brian walked me through the process and over delivered Brian walked me through the process and over delivered More

Staff is very professional and friendly, they are very good at keeping you informed of what is happening good at keeping you informed of what is happening More

They always do the very best they can for the customer no matter what the problem. matter what the problem. More