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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
715 Reviews

715 Reviews of Buick GMC Brooksville - Service Center

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October 03, 2024

I paid for an inspection and got nothing from them. A week later had to go get my a/c fixed from a different place. GMC is not worth it. More

by Bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Corlew
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Very easy to talk to keep me up to date on getting the part and set up a rental vehicle for us. More

by PHINSUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette Sietsema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Very friendly and helpful. Accommodating in emergency Great to have them in the community. I will return More

by arcabryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Professional, yet cordial, advisors. Always willing to help understand the mechanics of the repairs. Also, very prompt with repairs. More

by BORDEAUXB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Allways able to take care of my service needs scheduled or drive in Thanks to all More

by CTHEW30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Not good was willing to pay hourly rate $189 or $199 an hour was told by Josh his best mechanic would spend a whole day to figure out what was wrong but it never happened blamed it on a intermittent proble More

by chrisgunn13.cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Maher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience. Please accept our sincere apologies that we disappointed you. We can certainly understand your frustration, as diagnosing intermittent issues can be challenging, especially when they cannot be duplicated. The technician that worked on your vehicle is highly experienced and trained and I can assure you that no shortcuts were taken in the diagnosis attempt on your vehicle. Due to the circumstance, we made a goodwill effort and waived the diagnosis charges. I am sorry that you feel we did not do enough to earn your satisfaction with the process. It is or goal to provide exceptional service to every guest. We are truly sorry that you feel we did not achieve this goal. We would be happy to address your concerns once again, if you are able to leave the vehicle with us for a longer period of time. Please reach out if we can be of any further assistance. Sincerely, Jennifer Stals General Manager

October 01, 2024

The most recent visit to this dealer was pleasant. The Service staff was courteous and professional. My vehicle spent much less time being serviced than originally anticipated . More

by DWHARPER1963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Pelham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Everybody that worked there. It's definitely very professional and a very good dealership to deal with. More

by MIKEB1930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Josiah goes out of his way, every time I have to come in. Great service from the entire crew! Thank you. More

by Jb.franklin.bfbra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stone Quevli
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Donna was very helpful, and knowledgeable. She followed thru with helping me. Seems to be buoy her work More

by Kathilcollison
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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