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Buick GMC Brooksville - Service Center
Brooksville, FL
703 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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703 Reviews of Buick GMC Brooksville - Service Center
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May 01, 2024
It was a pleasure to work with Donna. She seems to know every detail about her job. She kept me informed about my repairs, the pricing, and how long the repair was going to take. The main She seems to know every detail about her job. She kept me informed about my repairs, the pricing, and how long the repair was going to take. The maintenance staff there seems very detail oriented as well. My car was clean inside and out. I highly recommend this facility over any other. More
by Orangesec
Verified Customer
May 01, 2024
I'm from out of state and was a little apprehensive. Great experience and service. Beautifully equipped waiting room. My dealer -Empire in New York is just as professional as you guys. So I was thr Great experience and service. Beautifully equipped waiting room. My dealer -Empire in New York is just as professional as you guys. So I was thrilled to find that same kind of service here in Florida If I ever retire down here, you will definitely be the guys to buy my next vehicle from. Thank you More
by BuickGirl
Employees Worked With
May 01, 2024
They did an excellent job. They found that the idler pulley bearing was bad . They replaced it , also replaces the serpentine belt under warranty. Thank you for being honest. They found that the idler pulley bearing was bad . They replaced it , also replaces the serpentine belt under warranty. Thank you for being honest. More
by Vt2058
Employees Worked With
May 01, 2024
Needed a part a when it came they called me. Truck is running fine thanks to them at GMC. Truck is running fine thanks to them at GMC. More
by Fviger
Employees Worked With
May 01, 2024
They got the service done on time and even cleaned up my dirty new car! dirty new car! More
by DVDSRV
April 30, 2024
I was greated with courtesy. Donna looked up the part that has to be replaced. She explained that it would cost $600.00. Of course this was completely shocking.i am waiting for a Donna looked up the part that has to be replaced. She explained that it would cost $600.00. Of course this was completely shocking.i am waiting for a call that the part has been delivered.. This dealership is always so organized! More
by mrgrt336
April 30, 2024
The service Department provided Prompt courteous service, They kept me up to date on my Vehicle as to what was needed and the cost they provided service, They kept me up to date on my Vehicle as to what was needed and the cost they provided More
by Ypg1019
Employees Worked With
April 30, 2024
Very friendly and courteous service. Salesman Sal was hortible, like a thorn in my side, a real liar Salesman Sal was hortible, like a thorn in my side, a real liar More
by zampizi
April 30, 2024
Went to an appointment on a Saturday. Took at least 15-20 minutes to check in as there were only 2 people working as someone had called out. As it was the weekend, there was no cashier Took at least 15-20 minutes to check in as there were only 2 people working as someone had called out. As it was the weekend, there was no cashier or operator to answer the phones. Although Donna, as always, was courteous and efficient, having to do 3 jobs, while short handed, was obviously very taxing. Once the vehicle was in it only took a half hour to change the oil and rotate tires and then a few more minutes to pay and checkout Again, service was good as it could be under the circumstances, but phones constantly ringing, having to do cashier functions as well as processing the appointment, is too much to expect a staff of 2 to have to handle. I rated her service as a 5, but the experience itself as a 2. It would be a much better experience if there was someone to assist with phones and payment. Understand that a business needs to be efficient, but having at least 1 additional staff is a small investment that would have been a much better experience. More
by DOUGLASWBENNETT2012
Employees Worked With
