Buick GMC Brooksville - Service Center

The service, sales and body shop were so nice. Very helpful and pleasant and very knowledgeable.!! Very helpful and pleasant and very knowledgeable.!! More

Serviced air bag recall done promptly with courtesy for my vehicle no issues to speak of. my vehicle no issues to speak of. More

The staff always courteous and professional. Extra goodies really nice too. we went to Buick/GMC and will continue . To shop and buy her next car there. Extra goodies really nice too. we went to Buick/GMC and will continue . To shop and buy her next car there. More

Excellent customer service in Sales and in the Service Dept. Couldn't ask for better people to take care of you. They are the best I've seen dealing with car dealerships. We'll be buying our next vehic Dept. Couldn't ask for better people to take care of you. They are the best I've seen dealing with car dealerships. We'll be buying our next vehicle at GMC Brooksville! More

Went in 3 times for the same problem. It’s still not fixed. Had to go somewhere else. It’s still not fixed. Had to go somewhere else. More

Great service and very nice people to do business with and they don’t try to up sell when they service my GMC pickup and they don’t try to up sell when they service my GMC pickup More

Took two full days and $250 worth of “testing” to discover problem was a bad battery. Planning on trading in car next month; will not be purchasing from Brooksville Buick/GMC. discover problem was a bad battery. Planning on trading in car next month; will not be purchasing from Brooksville Buick/GMC. More

I brought my car into the service department for general maintenance and was very pleased with the whole process. The customer service was superior and everyone I interacted with was very informative and pr maintenance and was very pleased with the whole process. The customer service was superior and everyone I interacted with was very informative and professional. The complimentary car wash was a welcome surprise. Thanks for a great experience. More

had a bad tire was given a appointment to replace got there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger fr there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger front tire left dealership later same tire was on front passenger with same gauge in it same two spots on the rim also they want to tell me we must of hit it again do they think we are stupid same gauge same tire same spots on the rim where it was hit holly xxxx. More

Worst customer care I’ve ever had from a dealership! Had my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat an my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat and scratch in the leather. They basically offered me a couple oil changes and I had to pay for it to get detailed by Fresh Water Detailing. The second visit was a four hour tire change that the technician forgot to put a screw on to hold the inserts on my aftermarket wheels. It broke off while driving from the dealership. I contacted my service advisor advisor and he said they would replace it. 6 weeks later I call him for a status and told me the part is out of stock and they don’t know when it will come in. If I could find one go ahead and get it. Unfortunately the wheels have been discontinued and the only way to get that insert was buying a wheel. I could only find one wheel on the internet. It was $400 and they refused to pay for it. They would only reimburse the $80 a insert cost. They did paint the insert to match the vehicle like the previous. Absolutely incredible they refused to own up to their technician making the mistake or being lazy to pay for the damages caused from them servicing the vehicle. I only used them for over 6 years and it was always good just for an oil change but now I see when I had real issues how I’d be treated. More