Buick GMC of North Miami

Below is a corporate-appropriate version written in a formal, documented, and escalation-ready tone. This version is suitable for submission to GM Corporate, Buick/GMC Customer Care, dealership ownership formal, documented, and escalation-ready tone. This version is suitable for submission to GM Corporate, Buick/GMC Customer Care, dealership ownership, or a regulatory body. ⸻ To Whom It May Concern, I am submitting this formal complaint regarding my experience with Buick GMC North Miami, which involved vehicle misrepresentation, lack of transparency, and failure to return a customer deposit despite multiple assurances. I worked with a salesperson named Jimmy after informing him that the truck I purchased from this dealership approximately five months earlier had been totaled. I advised that I was ready to purchase a replacement vehicle. I selected a specific truck online, scheduled an appointment, and test-drove that exact vehicle. The test drive was satisfactory, and it was the same model I previously owned. At that time, the lender required confirmation of the payoff from the totaled vehicle before finalizing the purchase. Jimmy contacted me weekly to follow up on the payoff. Once I confirmed the payoff was complete, Jimmy instructed me to return to the dealership, stating that the truck I selected would be cleaned and ready for pickup. Upon arrival, the vehicle appeared prepared and was reviewed again. However, without disclosure or consent, the dealership substituted the vehicle and attempted to complete a sale on a different truck than the one I had selected, test-driven, and agreed to purchase. I only became aware of this substitution after I was seated in the vehicle setting up OnStar and after a temporary tag had already been placed. At that moment, a manager contacted Jimmy and stated that this was not the truck that had been sold to me. Due to this misrepresentation, I immediately requested that the finance agent Maria cancel the transaction and return my $2,000 deposit. Since that request, I have been provided inaccurate and inconsistent information on at least three occasions regarding the status of my refund. I have made multiple trips—each exceeding an hour of travel time—to the dealership based on assurances that the refund would be processed, only to be given the runaround with no resolution. As of this complaint, my deposit has not been returned. The conduct described above reflects a serious breakdown in ethical sales practices, internal controls, and customer accountability. Selling or attempting to sell a vehicle different from the one represented, followed by repeated failure to return a deposit after cancellation, is unacceptable. I am requesting immediate resolution, including: 1. Full reimbursement of my $2,000 deposit, Please advise on the next steps and timeline for resolution. I expect this issue to be addressed promptly and professionally. Sincerely, Fernando Jackson— More

Ricardo made my experience here painless easy and quick. Didn’t try to over sale and pressure me. Great guy and will work numbers with you to close the deal. Didn’t try to over sale and pressure me. Great guy and will work numbers with you to close the deal. More

Positive assistance with a problem that came about. Any issues that may come up Doreen find a way to solve the problem... Thank You, LEHMAN GMC for having a Professional Staff... Any issues that may come up Doreen find a way to solve the problem... Thank You, LEHMAN GMC for having a Professional Staff... More

I leased a Buick back I 2021 and the whole process smooth and got a very good deal. When the lease was over I decided to purchase the car and again the whole process was easy. Been doing all my car services and got a very good deal. When the lease was over I decided to purchase the car and again the whole process was easy. Been doing all my car services there and they are very professional, attentive, caring and on time. More

This is my first new vehicle and I was nervous about taking the car to an actual dealership to see what was wrong with it. Doreen was absolutely sweet and super informative. Since than I have come to th taking the car to an actual dealership to see what was wrong with it. Doreen was absolutely sweet and super informative. Since than I have come to the decision to have this location as my dealership to go to if I need any services done on my vehicle. More

It was fast and the lady was courteous. It did not take long and I was able to use my points. It did not take long and I was able to use my points. More

Had an excellent experience treated me like royalty one of the best in South Florida of the best in South Florida More

Excellent service Excellent customer service, Excellent In explaining all details and fast services. Thank you very much for your help In explaining all details and fast services. Thank you very much for your help More

I had the most amazing experience with them. They made everything seamless (my car just didn't get detailed, lol!). But I love it and I am grateful. Ricardo brought the car to my job in Fort Lau They made everything seamless (my car just didn't get detailed, lol!). But I love it and I am grateful. Ricardo brought the car to my job in Fort Lauderdale just for me to test drive before I even bought it. Ricardo, Mariana, and the manager are all the best to work with and I am extremely grateful! More

Excellent experience from test driving to financing. Also, a friendly team to work with. Will be back and already have given many recommendations to my friends. Give them a try! Also, a friendly team to work with. Will be back and already have given many recommendations to my friends. Give them a try! More