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Buick GMC of North Miami

Miami Gardens, FL

Overview
Reviews
4.4
691 Reviews
Call Dealership (786) 718-1200

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Alfredo Hill buyers beware Alex run credit

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Showing 691 reviews

June 04, 2024

Excelente servicio al cliente, un placer conversar con Doreen. I will continue as a client More

by Pedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
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Jun 05, 2024 -

Buick GMC of North Miami responded

Nos alegra mucho escuchar que tu experiencia con nuestro servicio al cliente fue excelente, Pedro, en Buick GMC de North Miami, ¡y que disfrutaste conversar con Doreen! En nuestro equipo, nos esforzamos por brindar el mejor servicio posible, y comentarios como el tuyo nos motivan a seguir mejorando día a día. Esperamos seguir siendo tu elección como cliente y estamos aquí para ayudarte en todo lo que necesites. ¡Gracias por confiar en nosotros!

June 04, 2024

Doreen was very pleasant to work with. She understand my needs. She ensured that the service that I received was prompt. She communicated every detail. More

by latavia_f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Jun 05, 2024 -

Buick GMC of North Miami responded

Thank you for sharing your experience, Latavia! We're glad to hear that Doreen provided prompt and attentive service at Buick GMC of North Miami. We appreciate your feedback and hope to assist you again in the future. Safe travels!

June 04, 2024

I am very happy with the service I will recommend and Mrs Doreen is very nice More

by 1250DWIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Jun 05, 2024 -

Buick GMC of North Miami responded

We love to receive positive reviews like yours. You are warmly invited to visit us again at Buick GMC of North Miami. We are here to help!

June 01, 2024

Wonderful! Todos fueron maravillosos. Recomiendo este dealer como el mejor. Estoy feliz con mi nuevo carro More

by ILEANA54DECUBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Raul Feliu
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Jun 03, 2024 -

Buick GMC of North Miami responded

Gracias por la recomendación! Nos alegra saber que tuviste una experiencia maravillosa en Buick GMC of North Miami y que estás feliz con tu nuevo carro. ¡Disfrútalo al máximo! Esperamos trabajar con usted nuevamente para sus futuras necesidades automotrices.

June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

June 01, 2024

Poor customer services. Diagnostic test increased and I was not made aware until after. Same problem however the are saying is not. Parts 1,175 labor 2,914 diagnostic $33 More

by Lilavois Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

Lilavois Family, Thank you for taking the time to leave us your detailed feedback. We would like to understand more about your particular experience and what went wrong with your diagnostic test. Your satisfaction is our priority, and it's unfortunate to know that you didn't receive five-star service during your recent visit. Our hope is to turn your experience around and understand what we can do to improve customer service in the future. Please feel free to reach out to ivansandino@lithia.com if you're willing to discuss. Ivan Sandino Service Manager

June 01, 2024

They provide very good service and even though your credit is not too good but they find a way to help out. More

by djeanguytorite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Julius Iannella
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Your satisfaction is our priority at Buick GMC of North Miami, so it's wonderful to hear that our team was able to assist you despite credit challenges. Thanks for sharing your positive experience! Travel safe in your new ride and come see us again whenever we can next be of service.

June 01, 2024

Poor service department and sales team does not full fill their promises! The installed my headlights incorrectly, this should of been routine but was not. More

by BEASLEYREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Saint Sume
Report | Print
Jun 04, 2024 -

Buick GMC of North Miami responded

Reis, It's regrettable to learn that your headlights weren't installed correctly. This is certainly not the level of service we aim to provide all our guests, and we understand your frustration. We would love the opportunity to make things right and work towards earning back your business. Please feel free to reach out to me directly at ivansandino@lithia.com if you're willing to discuss your situation further. Thank you, Ivan Sandino Service Manager

May 31, 2024

Ricardo was a great sales person, respectful and made the process fast and easy. Smoothest car buying experience ever! Ricardo & Austin (The finance manager) treated me with respect and made my purchase hass More

by adrienne2you76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Adrienne, we're delighted to hear that Ricardo and Austin made your experience at Buick GMC of North Miami smooth and hassle-free. Thank you for sharing, and we look forward to your next visit!

May 31, 2024

Doreen was amazing as always. She was able to get the right people to get my vehicle’s battery replaced in no time! More

by GUARDIANSPIRIT111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

It's great to hear that Doreen and the team at Buick GMC of North Miami provided such efficient service! Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

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