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Buick GMC of North Miami

Miami Gardens, FL

4.4
690 Reviews

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 690 reviews

May 30, 2024

What a waste of time to drive across town and waste hours of work to be told that the recall part isn’t in stock. We live in 2024, based on VIN of vehicle you have to narrow down what exact part my car has More

by DENNMOM
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Nunes D'eramo
Jun 03, 2024 -

Buick GMC of North Miami responded

Thank you for bringing this to our attention. We understand the inconvenience and frustration you may have experienced with your recall service. It's disappointing to hear that we didn't have the necessary part in stock, especially after you took time out of your day to visit us. We strive for better communication and preparation, so please reach out to me directly if you'd like to discuss this further or need assistance rescheduling. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 30, 2024

Great desl,good customer service, Ricardo very honest and knowledgeable make my experience unforgettable and amazing More

by 300hdman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

May 30, 2024

It's my 5th vehicle at this dealership and with Ricardo it's always great customer service More

by Jershon78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
May 30, 2024 -

Buick GMC of North Miami responded

It's wonderful to hear that Ricardo has left such a positive impression on you, Jershon! Thank you once again for the five stars. We truly appreciate your feedback and looking forward to your next visit here at Buick GMC of North Miami!

May 24, 2024

They changed the leaf springs but did not do an alignment afterwards. Now my truck tracks sideways. I still give 5 stars because I don't want to hurt someone's paycheck. It's not the advisor's fault that the More

by billbrown013
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss, Alejandro Castillo
May 29, 2024 -

Buick GMC of North Miami responded

Hello Bill, Thank you for sharing your recent service experience with us. We understand the frustration you may have experienced regarding our service department not meeting your expectations. We're glad to hear that you've chosen to give us a 5-star rating despite the issue. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to me directly. I would be happy to assist you as soon as possible and come to a resolution together. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 24, 2024

Happy with this dealer. Keep coming back. Jimmy excellent salesperson. Knows his stuff. Superb service. More

by jsocpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tsegga, Austin Lorenz, Alexis Gonzalez
May 28, 2024 -

Buick GMC of North Miami responded

Thank you for your continued support! It brings us joy to hear that Jimmy and our team at Buick GMC of North Miami have provided superb service. We're looking forward to serving you again in the future! Until then, safe travels!

May 23, 2024

Over priced. Replaced my motor ND overcharged me. My warranty supplied the motor in also approved them for $4700. After fixing I was contacted saying my car was r More

by Ajfrederick03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
May 28, 2024 -

Buick GMC of North Miami responded

We're deeply disappointed to hear about your dissatisfaction with your recent experience. We always strive to provide transparent pricing and exceptional service to all our customers. We understand how frustrating it can be to encounter unexpected charges, especially when you're already dealing with car troubles. Could you please directly email me more details, such as your name, contact information, and the specifics of the service performed? I will do everything I can to address your concerns promptly. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 23, 2024

Very professional, very hands on, and just an just an absolute simple and easy process to get a vehicle. More

by MJCRU24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tsegga, Austin Lorenz
May 24, 2024 -

Buick GMC of North Miami responded

Thank you for sharing your experience! We're glad to hear that our team at Buick GMC of North Miami made the process simple and easy for you. Enjoy your new ride!

May 22, 2024

Santos and Ricardo,Dayron the whole team make my dream come true with my beautiful truck More

by santitruckrepair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos Medina, Ricardo Saint Sume, Austin Lorenz
May 22, 2024 -

Buick GMC of North Miami responded

It's amazing to know our team at Buick GMC of North Miami made your dream come true! Thank you for taking the time to share your experience with us. Enjoy riding around in style in your new truck! We'll be here if you need assistance with anything else in the future!

May 20, 2024

It was a good experience as always. I never have had a problem with the service department so far. More

by MTGRACE0913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
May 21, 2024 -

Buick GMC of North Miami responded

At Buick GMC of North Miami, it is our number one priority to provide a great experience for our customers. If you ever need further assistance, don't hesitate to reach out to us. We are here to help!

May 19, 2024

The person who worked on my car did an excellent job and the receptionist customer service was superb. Thank you, More

by Aziz Ismail
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
May 20, 2024 -

Buick GMC of North Miami responded

We enjoy hearing about it when our customers have a great experience at Buick GMC of North Miami. Thank you for the shout-out about our team's excellent work and customer service. You are warmly invited to visit us anytime for future assistance you may need. Until then, safe travels, Aziz!

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