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Buick GMC of North Miami

Miami Gardens, FL

4.4
690 Reviews

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 690 reviews

April 13, 2024

Doreen has been my service advisor for 9 years and always professional , a great asset to the department! More

by parisv55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Apr 15, 2024 -

Buick GMC of North Miami responded

We're so glad to know that Doreen has been providing you with excellent service for nearly a decade at Buick GMC of North Miami! We appreciate your loyalty and kind words. Travel safe and come see us again whenever we can next be of service.

April 12, 2024

I purchased my vehicle and there service was amazing! !! Great customer service!! Ricardo was great and as always Wayne is the best!! More

by WENDYPCAST78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Fajardo , Ricardo Saint Sume, Wayne Blount
Apr 15, 2024 -

Buick GMC of North Miami responded

Congrats on the new ride, Wendy! We're delighted to know you had an amazing experience with Ricardo, Wayne, and the rest of our team at Buick GMC of North Miami. Thanks for choosing us for your vehicle purchase! We hope to work with you again in the future!

April 11, 2024

Service was slow, despite an appointment, and customer service was dissapointing. Hoping vehicle service was done well. More

by AVGAV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss, Alejandro Castillo
Apr 12, 2024 -

Buick GMC of North Miami responded

We're sorry to learn that your experience with us didn't meet expectations. We aim for efficient service and strong customer interaction, so it's disappointing to know we fell short this time. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss further or have any concerns about the vehicle service, please don't hesitate reaching out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

April 11, 2024

The waiting area sucks, small and no free coffee and always freezing cold long sleeve clothing needed More

by ANTHONY_D_GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss, Ernesto Llerandi
Apr 12, 2024 -

Buick GMC of North Miami responded

Anthony, I'm sorry to learn that our waiting area didn't meet your expectations. We aim for comfort and convenience for all of our guests, so we appreciate this feedback. If you'd like to discuss any improvements or other concerns further, please don't hesitate to reach out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

April 11, 2024

The worst! Management does not have any clue about car business. Stay away from this place! More

by js2043644
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jimmy Tsegga
Apr 12, 2024 -

Buick GMC of North Miami responded

We're sorry to know we left this impression during your recent visit. We would like to learn more about your experience and what went wrong. Please feel free to reach out to me directly if you're willing to discuss. Thank you, Sergio MartinezGonzalez - General Sales Manager - sergiomartinezgonzalez@lithia.com

April 10, 2024

Dealership was unable to fix the problem with the car this time due to manufacturing parts, so on that visit I lost $338.00. To be told the car couldn’t be repaired and had to pay $338.00 for diagnosis c More

by bigjohncoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Apr 11, 2024 -

Buick GMC of North Miami responded

I'm sorry to learn about your recent experience with us. We understand the frustration of paying for a diagnosis without being able to proceed with repairs due to part availability. This is not how we want our customers' experiences to go, and I'd like an opportunity discuss this further and see what can be done. Please reach out at your earliest convenience so we can address this issue together. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

Apr 13, 2024 -

bigjohncoke responded

I am responding to the email that I received about my service from the dealership on repairs that was needed for my car I hope it’s something that can be done with anyone in the future to have the same problem. I had about the diagnostic done and couldn’t repair. It seems to me if you couldn’t repaired the car, Diagnostic should have been for less than what it cost, I was going to have it repaired.

April 10, 2024

Very good service, I am a satisfied customer with the purchase of my 1500 elevation saw. More

by RAIZA03051990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Ernesto Llerandi, Raul Feliu
Apr 10, 2024 -

Buick GMC of North Miami responded

Congrats on the 1500 Elevation, Raiza! It's great to know you enjoyed working with our team during your car-buying experience at Buick GMC of North Miami. Safe travels and smooth rides ahead in your new truck! See you next time.

April 10, 2024

Great communication, willing to go the extra mile for the customer. Fixed my car in less than three days when others said it would take 3 weeks! More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Sandino, Alejandro Castillo
Apr 10, 2024 -

Buick GMC of North Miami responded

Luke, we're glad to have exceeded your expectations at Buick GMC of North Miami! It's great that our team was able to get your car fixed quickly. Thanks for the review and happy driving! We hope to see you again soon!

April 06, 2024

Ms.Doreen is very knowledgeable & approachable. You don’t find it at many business these days. The other two guys were also helpful because when I first arrived she was w/another client & they did get the mi More

by DEVA3261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Apr 08, 2024 -

Buick GMC of North Miami responded

We're so glad to know that Doreen and the rest of our team at Buick GMC of North Miami were able to provide you with such a positive experience! We appreciate your kind words about their knowledge and approachability. Thanks for choosing us, we look forward to serving you again in the future!

April 06, 2024

I had an amazing experience with Ricardo who went above and beyond to make sure I was able to surprise my husband. The smile that was on my husband face was priceless because his been eyeing this truck for More

by vanessajulesjules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Apr 08, 2024 -

Buick GMC of North Miami responded

We're delighted to know that Ricardo and Austin were able to assist you in getting the perfect truck for your husband at Buick GMC of North Miami. Thanks so much for sharing this positive experience! Travel safe and come see us again whenever we can next be of service.

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