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Buick GMC of North Miami

Miami Gardens, FL

Overview
Reviews
4.4
703 Reviews
Call Dealership (786) 718-1200

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 703 reviews

April 17, 2024

Great service . I can’t complain about my services. The dealership will alert you on what you need for your service. More

by CHAMPIONTECKENTERPRISELLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castillo
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Apr 17, 2024 -

Buick GMC of North Miami responded

We appreciate your positive feedback! At Buick GMC of North Miami, our team is dedicated to keeping you informed and delivering outstanding service. To ensure we earn five stars from you next time, please don't hesitate to let us know how we can further exceed your expectations. Thanks for choosing us!

April 17, 2024

Ricardo and Austin were awesome with amazing customer service. They made my experience extremely easy with purchasing my New Buick. I was able to sit home and work throughout the process. More

by shundaclayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
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Apr 17, 2024 -

shundaclayton responded

You All are a Phenomenal Team. You made the process smooth, quick, and possible. A New addition to my Family. Go 🎊Lehman Buick of North Miami #1 Da BEST. Again, Thank You Guys❤️

Apr 17, 2024 -

Buick GMC of North Miami responded

Thank you, Shunda. Positive reviews like yours truly make our day! Ricardo and Austin will be glad to hear you had such a wonderful experience working with them here at Buick GMC of North Miami. We look forward to keeping your ownership experience smooth as well, so reach out to us for anything else you may need. Congrats on your new Buick!

April 17, 2024

I recently purchased a GMC Yukon from this dealership, and the entire process was incredibly smooth and efficient. From start to finish, everything took less than an hour, which was impressive. A speci More

by BURAKOKTENLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Ernesto Llerandi, Frank Gonzalez
Report | Print
Apr 18, 2024 -

Buick GMC of North Miami responded

Thank you so much for taking the time to share your positive experience with us at Buick GMC of North Miami! Providing a seamless process for our customers is always our goal. We especially appreciate your shoutout to Frank Gonzalez for his professionalism and guidance throughout the process. Sergio Martinez and Frank Farjardo will be happy to know how much you appreciate their support in your car-buying journey. We are looking forward to assisting you with any of your automotive needs in the future. Until we meet again, enjoy your new GMC Yukon!

April 13, 2024

Doreen has been my service advisor for 9 years and always professional , a great asset to the department! More

by parisv55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Apr 15, 2024 -

Buick GMC of North Miami responded

We're so glad to know that Doreen has been providing you with excellent service for nearly a decade at Buick GMC of North Miami! We appreciate your loyalty and kind words. Travel safe and come see us again whenever we can next be of service.

April 12, 2024

I purchased my vehicle and there service was amazing! !! Great customer service!! Ricardo was great and as always Wayne is the best!! More

by WENDYPCAST78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Fajardo , Ricardo Saint Sume, Wayne Blount
Report | Print
Apr 15, 2024 -

Buick GMC of North Miami responded

Congrats on the new ride, Wendy! We're delighted to know you had an amazing experience with Ricardo, Wayne, and the rest of our team at Buick GMC of North Miami. Thanks for choosing us for your vehicle purchase! We hope to work with you again in the future!

April 11, 2024

The worst! Management does not have any clue about car business. Stay away from this place! More

by js2043644
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jimmy Tsegga
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Apr 12, 2024 -

Buick GMC of North Miami responded

We're sorry to know we left this impression during your recent visit. We would like to learn more about your experience and what went wrong. Please feel free to reach out to me directly if you're willing to discuss. Thank you, Sergio MartinezGonzalez - General Sales Manager - sergiomartinezgonzalez@lithia.com

April 11, 2024

Service was slow, despite an appointment, and customer service was dissapointing. Hoping vehicle service was done well. More

by AVGAV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss, Alejandro Castillo
Report | Print
Apr 12, 2024 -

Buick GMC of North Miami responded

We're sorry to learn that your experience with us didn't meet expectations. We aim for efficient service and strong customer interaction, so it's disappointing to know we fell short this time. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss further or have any concerns about the vehicle service, please don't hesitate reaching out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

April 11, 2024

The waiting area sucks, small and no free coffee and always freezing cold long sleeve clothing needed More

by ANTHONY_D_GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss, Ernesto Llerandi
Report | Print
Apr 12, 2024 -

Buick GMC of North Miami responded

Anthony, I'm sorry to learn that our waiting area didn't meet your expectations. We aim for comfort and convenience for all of our guests, so we appreciate this feedback. If you'd like to discuss any improvements or other concerns further, please don't hesitate to reach out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

April 10, 2024

Very good service, I am a satisfied customer with the purchase of my 1500 elevation saw. More

by RAIZA03051990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Ernesto Llerandi, Raul Feliu
Report | Print
Apr 10, 2024 -

Buick GMC of North Miami responded

Congrats on the 1500 Elevation, Raiza! It's great to know you enjoyed working with our team during your car-buying experience at Buick GMC of North Miami. Safe travels and smooth rides ahead in your new truck! See you next time.

April 10, 2024

Dealership was unable to fix the problem with the car this time due to manufacturing parts, so on that visit I lost $338.00. To be told the car couldn’t be repaired and had to pay $338.00 for diagnosis c More

by bigjohncoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Apr 11, 2024 -

Buick GMC of North Miami responded

I'm sorry to learn about your recent experience with us. We understand the frustration of paying for a diagnosis without being able to proceed with repairs due to part availability. This is not how we want our customers' experiences to go, and I'd like an opportunity discuss this further and see what can be done. Please reach out at your earliest convenience so we can address this issue together. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

Apr 13, 2024 -

bigjohncoke responded

I am responding to the email that I received about my service from the dealership on repairs that was needed for my car I hope it’s something that can be done with anyone in the future to have the same problem. I had about the diagnostic done and couldn’t repair. It seems to me if you couldn’t repaired the car, Diagnostic should have been for less than what it cost, I was going to have it repaired.

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