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Buick GMC of North Miami

Miami Gardens, FL

Overview
Reviews
4.4
707 Reviews
Call Dealership (786) 718-1200

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 707 reviews

March 23, 2022

Responsible, courteous, timely and professional. Took care of my concerns, got us back on the road when other dealers said it would be a month before I’d get my problem fixed. More

by RFischer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Doreen Weiss
Report | Print
Mar 24, 2022 -

Buick GMC of North Miami responded

Thank you RFischer for taking the time to provide this review of your recent visit to our Service Department and the responsible, courteous, timely and professional services you received. We appreciate your recommendation, your business and look forward to future opportunities to serve you.

March 23, 2022

I called in the morning and was very hapoy aboutgetting an appointment for the same day in the afternoon. Doreen is always super nice. Good service experience overall. Got oil change and windshield wiper f More

by Star 11 Management
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Mar 24, 2022 -

Buick GMC of North Miami responded

Thank you Star 11 Management for this 5-star review of your recent experience with our Service Department when you were given a same day appointment and Doreen provided a good overall experience. Your recommendation and your business are very much appreciated!

March 22, 2022

I would NOT RECOMMEND this place to anyone, Unprofessional, Do Not follow up on Details. Bait and Switch. More

by ILBZNYA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ofek Hayut, Austin Lorenz
Report | Print
Mar 24, 2022 -

Buick GMC of North Miami responded

Hello ILBZNYA and thank you for sharing your concerns with us. Our goal is always to provide the best services possible to all our customers and we apologize that we did not meet your expectations during this visit. Customer feedback, good or bad, is always welcome and helps us improve the services we provide. I am interested in further exploring the specifics of your visit that resulted in this review. Please contact me if you are interested. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

March 17, 2022

I didn't have an appointment but I was taken care of and was pleased. More

by robertsoncb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Weiss
Report | Print
Mar 18, 2022 -

Buick GMC of North Miami responded

Thank you robertsoncb for taking the time to provide this 5-star review of your recent visit to our Service Department when you were pleased that your vehicle was taken care of without having an appointment. Your recommendation and your business are much appreciated!

March 17, 2022

No full correct information when buying a car. No strong knowledge about options to fine a happy customer deal. No good solutions after. No manager supervised the transaction after to avoid mistak More

by ariel1469
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Key
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Mar 18, 2022 -

Buick GMC of North Miami responded

Hello ariel1469 and thank you for taking the time to provide this review of your recent visit to our Sales Department. Our goal is to provide the best services possible to all our customers. Your feedback is welcome and will help us identify areas that may require additional emphasis or improvement and will be given serious consideration. I am available to further discuss your experience if you are interested in doing so. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Mar 18, 2022 -

ariel1469 responded

Hello Sr, the car I bought, nobody explain me dont have the normal and standard option that my old Sierra SLT 1500, have it before, and when see it that, dont give me any options, even when I try to pay to add that on my new car. Those details should be explain it and show it at moment of the sale, now Im driving a car not happy at all, even when I paid a lot for it, I was asking to return it, to buy another whit those options and pay more of course, but even in that, was complicate, cause was explained the manager dont take it back my car, or will be only like an used trading old car, where I loose a lot of money, even when my bought was only one day ago. Not fair. All dealer Im asking, explain me those details should be explain me in the beginning. I was ready to buy this car until arrive the new 2022 september models, to change it again, but now I will loose even more money on the trade. Im not happy whit this sale, or the way that dont give us any solution. Thank you

Mar 18, 2022 -

ariel1469 responded

I was found that the car dont have the normal driver safe packed that usually come included in all the Denali packed trim, even my old STL have it, now I dont feel I upgrade a car, I feel I down it. The other premium or prefered packed I understand, cause are extras and more expensive in all the dealers can be see it, but the normal sensors driver should be included or explain well when its not. Even the parts department said ther that they dont it for me, at any time or any dates. I cant not recommend this dealer whit this situation, or buying again, until I feel the dealer try to undrstand me and help me, thank you.

March 17, 2022

Dealership was clean and staff were courteous and professional. Felt at ease at this Dealership. More

by Darryl Dorsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ofek Hayut, Jimmy Tsegga
Report | Print
Mar 18, 2022 -

Buick GMC of North Miami responded

Thank you Darryl for this 5-star review and for letting us know that the staff were courteous and professional and the establishment was clean. We appreciate your recommendation and your business!

March 17, 2022

Doreen Weiss is a valuable team member to your company. Everything was done with an explanation and in a timely manner. More

by 617dhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Mar 18, 2022 -

Buick GMC of North Miami responded

Thanks 617dhue for letting us know that Doreen Weiss provided great services and took time to explain everything during your recent visit to our Service Department. We appreciate your recommendation and your business!

March 14, 2022

Everyone is extremely nice and attentive to my needs. My recommendation for a salesman is Julius . More

by JERRYOLANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julius Iannella
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Mar 14, 2022 -

Buick GMC of North Miami responded

Thank you JERRYOLANO for this 5-star review of your recent visit to our dealership when everyone was extremely nice and attentive . Your recommendation for Julius, from our Sales Department, as well as your business are much appreciated!

March 11, 2022

Shawn Sullivan explained everything in detail and made my visit and purchase a very pleasant experience. He is a great salesman with a super outgoing personality! More

by JMJOH95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ofek Hayut, Shawn Sullivan
Report | Print
Mar 11, 2022 -

Buick GMC of North Miami responded

Thanks JMJOH95 for this 5-star review of your recent visit to our Sales Department when Shawn Sullivan explained everything in detail and made your visit and purchasing process very pleasant. We are serious about providing top-notch customer service, appreciate your recommendation and your business. Congratulations on your new Buick!

March 10, 2022

Very nice and knowledgeable service staff. Treated me with respect. I would recommend the service department. More

by Debimc912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro, Abner Reyes
Report | Print
Mar 11, 2022 -

Buick GMC of North Miami responded

Hello Debimc912 for this 5-star review of your recent visit to our ServiceDepartment when the staff was very nice and knowledgeable and treated you with respect. We appreciate your recommendation and your business!

Mar 12, 2022 -

Debimc912 responded

The service department gets five stars from me.

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