Buick GMC of North Miami

If I could give O stars, I would! I purchased a used car a month ago with a promise that it had received maintenance. Additionally, I was told that if I didn't like the car, I could r I purchased a used car a month ago with a promise that it had received maintenance. Additionally, I was told that if I didn't like the car, I could return it within 5 days or 500 miles. I tried to return it, called many times, but received no response. I went to the dealer, and they promised to get back to me, but they never did. The customer service is terrible. I decided to keep the car, but I discovered it hadn't received any check-up. During the purchase, I bought an extra warranty for bumper-to-bumper coverage and wheel and tire protection. Unfortunately, I trusted the financial guy and believed the maintenance protection was added. To my surprise, he added the tire and wheels coverage but did not add the most important package. For the past two weeks, I have been trying to get information about the package, but there has been no response. Now, I have a car for which I cannot request warranty coverage, and they are ignoring my requests for information about a package that cost me over $5,000. I have bought many cars, but this is by far the worst place I have ever visited! If you care about your things, do not go to this place. Poor service! I received a response to reply to the dealer after a week: Worst experience ever. I wrote a complaint about O all the issues and lack of communication in a Google review. They sent me a standard reply and provided the contact information for Mr. Ray (rayrodriguez@lithia.com). l sent all the details about the issues five days ago, but to my surprise, or perhaps not, I have received zero replies from this dealer. If they can't resolve or reply to a customer, my recommendation is to run away. This is the worst dealer l've ever purchased a car from in my last 20 car purchases. Please find better customer service; you and your money deserve it. If you want to solve my problem, you have my phone and email. Actually, after many messages sent to Mr. Dayron, it's pretty clear that you have all the information. More

We had a great experience buy our new GMC the sale rep Jimmy was the best must go Jimmy was the best must go More

Ricardo Saint is the best salesman I’ve ever encountered. This was the best car buying experience I’ve ever had & this my 5th time buying a car. The staff were friendly & the customer service was great!! This was the best car buying experience I’ve ever had & this my 5th time buying a car. The staff were friendly & the customer service was great!! More

I could not resist the technology & how well made & design the New GMC Sierra looks like , very impressed with the product & great lease programs ! design the New GMC Sierra looks like , very impressed with the product & great lease programs ! More

Was very Helpful with solving My problem, not knowing at the time they was having computer problems with verifying my Warranty. the time they was having computer problems with verifying my Warranty. More

Ricardo Saint Sume gave oustanding customer service. He always answered the phone, text even after purchasing the truck. I highly recommend him and also Randy sales manager was super professional and pa He always answered the phone, text even after purchasing the truck. I highly recommend him and also Randy sales manager was super professional and patient. More

Ricardo was amazing! Super kind and helpful. I love my car. I had the best car buying experience at this dealership. Super kind and helpful. I love my car. I had the best car buying experience at this dealership. More

That's our second vehicle with Ricardo! He's awesome! Great customer service from the whole team! He's awesome! Great customer service from the whole team! More

Vehicle was completed at the time it was promised. The staff were courteous and professional. The staff were courteous and professional. More

From start to finish Ricardo was very pleasant,knowledgeable,caring and help me through the process with ease. Great customer service pleasant,knowledgeable,caring and help me through the process with ease. Great customer service More