I took my 2013 Expedition EL with 50,000 miles into Bull Valley because it nearly died on me driving home on Tuesday, 11/4/14. It acted like the transmission wasn't shifting properly, check engine light was on, would barely drive, etc. They didn't even look at the car on Wednesday, but told me Thursday they had it figured out, parts were on order and it should be ready on Friday. I called at lunch today (Friday), as no one called me to update status, and they said it was all ready.
I just came home from going to pick it up, and only made it a few blocks!!! SAME EXACT PROBLEM AS WHEN I DROPPED IT OFF!!! I asked if anyone even test drove it, and the advisor shrugged and said "I guess they did." So now it's Friday night, and they won't be back in to even look at it until Monday. I had my doubts about this place, but couldn't have made it to another Ford dealer, or I would have. The service department is small, dark, old, tools everywhere and looks like a shop run by someone who doesn't really know what they're doing, or doesn't care about customer impressions, or both. Will see what response I get come Monday. Will update this review then, as well. Not expecting anything but more problems and a bunch of excuses. Hopefully I'm wrong and can write a big, fat apology. If not, I will call Ford and see if I can have it towed somewhere else for the warranty work.