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Bull Valley Ford Inc - Service Center

Woodstock, IL

1.4
7 Lifetime Reviews Review Dealership

7 Reviews of Bull Valley Ford Inc - Service Center

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December 29, 2020

"Your service dept is filled with scammers. If anyone..."

- Kelly

Your service dept is filled with scammers. If anyone would like to know why car dealerships have a bad reputation this service dept would be on the front cover of the book on Why Auto Dealers Get A Bad Rap. A story on how to rip off Ford owners.

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Recommend Dealer
No
Employees Worked With
Feb 08, 2021 -

Bull Valley Ford Inc responded

Did your problem get resolved? Sorry you had a bad experience.

Feb 08, 2021 -

Kelly responded

It was resolved. The parts service director handled the issue appropriately. Thank you.

October 19, 2018

"Excellent customer service "

- Galluzzo2

Alex & Jose we're very friendly not pushy we highly recommend them Thank you both we absolutely love our New Ruby red pearl Yukon Denali

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Cazares
August 22, 2018

"whole dealership is a joke"

- mlscama

This dealership is struggling to say the least. I am going to give it a full review in hope that someone actually pays attention. First of sales, well I am actually pretty sure this dealership does not sale cars period. They have inventory but I drive by about five times a week and the same cars/trucks are still sitting there. I have gone to this dealership more then five times looking for cars/truck and normally the used selection is terrible. The last truck I looked at was a 2010 ford f-350 diesel. I saw one was available and went to check it out. It was a awesome looking joke of a truck, looked great from about 20 feet away by clearly a used plow truck and the underneath was basically gone. When I asked the salesman why they feel this truck is worth above $2000 above market he said that this is how this dealer markets their truck and the appraised in used good condition standards There were rust bubbles on the rear fenders The service department, so I bought a ford f-250 at a different dealership and the radiator started leaking, also the overhead light stopped working. I made an appt and called to ensure that a loaner car would be available, I was told that they aren’t that type of dealership and that they only have like 6 loaners and that a loaner car had a 3-week wait time. Lucky I live and work in the same town so I dropped it off and sucked it up. I get a phone call that the radiator needs replacement and that there is a wiring issue with the light! Great but they can have it done ASAP and parts are on order. I think it pretty weird that they could get my f-250 diesel radiator out and in within that timeframe but figure they are just guessing. The next day I get the truck back, the light wiring costing $775.00 and still doesn’t work!!!! The radiator looks like the used stop a leak and sprayed gray paint on the old radiator? At a cost of $2400.00 So long story short, I and anyone I know will never ever take anything to this dealership ever again, lucky for me will suffer no big loss as ford dealers are all over the place here. So please do yourself a favor and used a good dealership.

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Recommend Dealer
No
Employees Worked With
mike scholtz
May 21, 2018

"Service"

- Nancy Foster

This was a great team to work with. Took my 2015 Explorer in for oil change they also made me aware of a recall, they did everything while I was there quickly!

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Recommend Dealer
Yes
Employees Worked With
Mike, Will Foster
September 29, 2017

"Awesome people! "

- Mom

Awesome! We needed our vehicle serviced and they got us in the next day! Fixed our car perfectly and we're done hours before they said it would take so we didn't have to wait long. The other dealership couldn't even get me scheduled for a month. These are the best people to work with. While there we had a question about our lease and Mark, and James were so thorough we left with more than all our questions answered.

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Recommend Dealer
Yes
Employees Worked With
Mark, James
February 09, 2017

"Terrible"

- Fordguy746

Asked for a price for a trailer receiver while getting an oil change and the older gentleman at the service desk made me feel like a burden for wanting to spend money here. He said rudely "I'm busy I'll get to it when I can." Also he was very rude to his younger fellow employee. I'll take my business elsewhere. Also the oil change was more expensive than advertised on TV.

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Recommend Dealer
No
Employees Worked With
Steve
November 07, 2014

"VERY bad service experience!"

- JST1958

I took my 2013 Expedition EL with 50,000 miles into Bull Valley because it nearly died on me driving home on Tuesday, 11/4/14. It acted like the transmission wasn't shifting properly, check engine light was on, would barely drive, etc. They didn't even look at the car on Wednesday, but told me Thursday they had it figured out, parts were on order and it should be ready on Friday. I called at lunch today (Friday), as no one called me to update status, and they said it was all ready. I just came home from going to pick it up, and only made it a few blocks!!! SAME EXACT PROBLEM AS WHEN I DROPPED IT OFF!!! I asked if anyone even test drove it, and the advisor shrugged and said "I guess they did." So now it's Friday night, and they won't be back in to even look at it until Monday. I had my doubts about this place, but couldn't have made it to another Ford dealer, or I would have. The service department is small, dark, old, tools everywhere and looks like a shop run by someone who doesn't really know what they're doing, or doesn't care about customer impressions, or both. Will see what response I get come Monday. Will update this review then, as well. Not expecting anything but more problems and a bunch of excuses. Hopefully I'm wrong and can write a big, fat apology. If not, I will call Ford and see if I can have it towed somewhere else for the warranty work.

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Recommend Dealer
No
Employees Worked With
Don't know his name.
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