Bull Valley Ford

Great sales team over at Bull Valley in Woodstock. I worked with salesman Roger Svab. He's a helpful straight shooter, and went well out of his way to get me into a new ride. I worked with salesman Roger Svab. He's a helpful straight shooter, and went well out of his way to get me into a new ride. More

Worst service dept (manager) I have used in my life. I left an honest review (unfavorable). & I was told by service "they were no longer going to work on my vehicle (new Explorer ST) because I gave them I left an honest review (unfavorable). & I was told by service "they were no longer going to work on my vehicle (new Explorer ST) because I gave them a bad (honest) review. No call to ask what happened - how can we fix, etc. I was literally told "We have plenty of people who want to come here we don't need you) Zero stars! Unbelievable! Bill, I would like you (& all!) to be aware of what is going on @ Bull Valley Ford (unknowingly?) I purchased my Explorer June 20th 2021. The truck had been in for service a couple times to repair the XM radio quitting working every 2-3 weeks? trivial but the only way to repair it was to do a master reset (losing all GPS info-phone connection-wi-fi-etc.) not the end of the world but very annoying. My third service appt for this was made a week (or so) in advance & was as early as possible (6 am) to try to get the repair done the same day. (no loaner was available so I was waiting at home). at approx 4:00 I was called & told no work was done & could I leave the car another day. I came to pick up the truck at 5:00 & found it being worked on. The mechanic who did the work brought the truck out & explained he updated software & the problem has been solved ever since! My problems begin when I received a service survey letter from Ford Motor Company & I responded honestly about my experience with Bull Vally Ford.(your service manager has a copy, please read it!) 2 days ago I called to make an appointment for an oil change & I was told “ We are no longer to perform service on my vehicle because i gave them a bad survey review”. At this point I thought he was joking but he was not. I then asked for the general managers extension (I think he sent me to the service mgr.?) I left a voicemail to call be back (Brandon I believe?) after a little phone tag I got in touch with Brandon? to discuss the problem. Brandon said he was the one who put the note in the computer due to the bad survey response I had submitted. I am 58 years old & have never in my life heard of such a thing happening to anybody & I told this to Brandon (forgive me if this is not his name?). Brandons response to me was “Why would I want to come back if the service was so bad & “we have 20 customers that want to come here for every one that doesn’t. (If I go to a restaurant & have bad service, bad food or experience - I still give them a second chance!) Ford motor Company sends out surveys to their customers i’m sure they do it expecting honest answers not only reviews that are in the dealers favor. In my review I was honest & I was not happy with my experience (with the exception of the XM issue being fixed) but at this point it was not an unsalvageable relationship. There was no attempt to reach out to me & I never received a call from anyone at Bull Valley. Not a we’re sorry about your experience, What was the problem? How can we re gain your trust again? We will do better next time? Let’s discuss what you were unhappy about? The reason this happened is? ( you get the point) All I got was we're done with you & we have plenty of business we don’t need yours. I own my own business & have been in sales most of my life. I cannot even comprehend the mindset this individual has to speak to a customer in this manner (un-apologetically!). I hope this is not the view of Bull Vally Fords customer service & I wanted everyone to be aware of your customer service situation. I would be happy to discuss this with anyone interested (with the exception of Brandon). Please feel free to call me anytime. Letter to dealer - no response! More

Worked with Clint. Have bought several cars and this was the easiest I have ever purchased. He knew his stuff, low pressure sales and my wife said he was not condescend Have bought several cars and this was the easiest I have ever purchased. He knew his stuff, low pressure sales and my wife said he was not condescending to her and listened to her questions. More

Hi enjoyed working with Mike on the purchase of my Ford bronco! He provided all the detailed information I needed to make my decision. His friendly, personable personality made my car purchasing experien bronco! He provided all the detailed information I needed to make my decision. His friendly, personable personality made my car purchasing experience enjoyable. More

If you want to buy a new or use car visit Bull Valley Ford and ask for Mike Hanson. I have not enough words to say enough about Mike. My husband and I loved the way Mike treated us, he was with a big smi Ford and ask for Mike Hanson. I have not enough words to say enough about Mike. My husband and I loved the way Mike treated us, he was with a big smile all the time, very patience with me with all my questions, he is very knowledgeable, super nice and above all Mike doesn't pressure you and it's not pushy!!! Mike explains ever thing clearly and we had a wonderful time buying our new SUV. Mike Hanson is the best! More

Mike Hanson was the best salesperson I met out of visiting 9 dealers. Thank you visiting 9 dealers. Thank you More

I saw a car that I wanted online and contacted Bull Valley and they assigned me Tyler Helton as my salesperson and I couldn't have been treated better by the salesperson, the finance manager and the d Valley and they assigned me Tyler Helton as my salesperson and I couldn't have been treated better by the salesperson, the finance manager and the dealership itself. I drove down from the Milwaukee, Wisconsin area and would do it again because I was treated very well. If I lived anywhere near Woodstock, IL I wouldn't go anywhere else! More

Bull Valley ford is the best, never bought a car or truck from anywhere else. from anywhere else. More

Jason was very thorough with his explanation of the car. I would recommend Jason again! I would recommend Jason again! More

Excellent experience. I Highly recommend Bull Valley Ford!! Mike Hanson was very friendly and helpful during my purchasing experience. Ford!! Mike Hanson was very friendly and helpful during my purchasing experience. More