DO NOT BUY FROM WM L. MORRIS in Fillmore!!
Traded in my car for $1000 and got a used 2012 Chevy Captiva on Jan 24, 2018. This car had 71,827 miles on it at time of purchase.
On May 1, 2018 an engine check light came on (91 days, since time of purchase). Car was at 74,656. And warranty was expired now, by ONE DAY!
Oil was 2 quarts low after driving 2,829 miles, and my oil life was at 67%. Dealer added 2 quarts to the car. I confirmed, that when my car was purchased, the oil life was at 100% & was showing full on the dip stick.
Service report said to come back every 1,000 miles for check ups as there might be an oil consumption problem.
Owner of dealership's son Grant advised me that if this turns out to be an oil consumption problem that they will take care of it that they will either pay to fix the car or do a car exchange so that it won't cost me anymore $ in payments.
I literally had my baby the next day, so for 4 1/2 months, my car hardly was driven.
In June i checked my oil level and thought it was low, so at only adding 800 miles, I came in to the dealer, turns out it was 1 quart low. They said to come back at another 1200 miles since I came in 200 miles "early".
In September I came in again, this time I came in at 76,574 miles. It was was just under 2 quarts low. Said to come back again. At this point I can see a trend that there is excessive oil use, yet the mechanic said it was "boarder line".
Fast forward to Nov 21st 2018- I now have 78,148 miles on my car (added a total of 6,321 miles since time of purchase). My engine is making funny noises, & since I am going on a long distance trip I call & make an appt to get my oil changed. I was advised previously that when i check my oil, the car needs to be sitting for 20 minutes to make sure all the oil goes back in the pan. When I show up for my oil change appt, i ask to see the oil level before they change it. Mechanic A says OK, lets check it. I advise that i just got here and it needs to sit for another 15 minutes. He insists I do not need to wait that long and proceeds to show me, in front of the service check in receptionist, my oil, and says that its 4 quarts low. Again i insist he wait longer, but insisted that we do not need to, and even "proved it" by showing me the oil level on another car that just pulled up saying "if there is oil in the car, it will show up on the dipstick".
Now I go inside and speak to the dealer's son Grant about this issue. That driving the car for a total of 6,321 miles, the car has consumed 6 quarts of oil, there is clearly an issue and they need to pay fix the car or give me a new car entirely (a lateral exchange where i can have the same car payment amount). Here is where I get kick back. They say that because I didn't come in at exactly every 1,000 miles, they have to RECHECK my car at every 500 MILES!! I argue that miles is miles and that it shouldn't matter. Clearly if the car consumes 6 quarts of oil in under 6,500 miles, THERE IS AN ISSUE! They also said I should have come in at 500 miles, (even though my paperwork FROM THEM, says to come in at every 1000) They argue "the car's last oil change back in Dec of 2017, 1 month before I purchased it, so there could be "mystery miles" added to the car from when I purchased it, so that would make the oil level lower than you thought it was at time of purchase". I said to check the miles from the last oil change & add it to when i purchased it, so there really is no "mystery mileage added", and again, MILES IS MILES. So then they tell me, after 3 hours, that "Oh the last service was done in 2016, so that could be why it's looking like there is a problem. So i ask "WHY DIDN'T YOU SERVICE IT THE CAR BACK IN MAY?!" They had no real answer.
Bottom line, after wasting 5 hours arguing that there is an oil consumption problem, proving that the mechanics are incompetent, Grant and the manager on site, refused to acknowledge there is a problem. Grant also said I am liable for making the repairs.
My father works for LAPD, & all his friends WILL SPREAD THE WORD, & will they not to buy cars from this place!