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Burien Nissan
Burien, WA
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 109 reviews
November 15, 2023
False promises, lies and deceit. The absolute worst buying experience in 4o years. Purchased a Chev Silverado for $40k and was told it had been inspected and all was good. Absolut The absolute worst buying experience in 4o years. Purchased a Chev Silverado for $40k and was told it had been inspected and all was good. Absolutely not the case. Promised work that they then refused to complete and then touched up my red truck with what appears to be orange fingernail polish. STAY CLEAR . More
by KCB421
Employees Worked With
Stacy
Helpful October 14, 2023
Wow another miracle Burien Nissan did for me. I called Wed Oct 11 2023 Andrea talked w/ me for 20minutes maybe 30minutes later “you got the car”. Wow! The Manager Mike Chong, Finance Manager Albi I called Wed Oct 11 2023 Andrea talked w/ me for 20minutes maybe 30minutes later “you got the car”. Wow! The Manager Mike Chong, Finance Manager Albino Gutiercez and Cindy Gonzalez w Andrea the Internet Director made a big dream come true…. More
by CCapo23
Employees Worked With
Albino Gutiercez, Andrea, Cindy Gonzalez and Mike Chong, Daisy Ramirez, Oscar Contreras
September 18, 2023
The Sales Team is great to work with, however, NEVER go to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wip to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wiper blades, rotate tires, change the oil). Daisy Ramirez is the Service Manager, and the entire team outside of the service department say she's the issue with this location and it's so bad they won't even take their own cars there, and they've even said "you'd be better off changing your own oil than taking it here - it's terrible." More
by Josh
Employees Worked With
Daisy Ramirez
August 17, 2023
Skipped basic inspection, including brakes - but claimed they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm More
by Nissan
Employees Worked With
Daisy Ramirez
July 20, 2023
Horrible customer service, loose my business and will tell family and friends. Service person and manager don’t know what customer service is !!! Terrible tell family and friends. Service person and manager don’t know what customer service is !!! Terrible More
by mercy
Employees Worked With
Rachel pardo, Daisy Ramirez
March 22, 2023
Major ripoff, or at least attempted ripoff. Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful W Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful West Seattle independent shop, Foreign Car Workshop, couldn't handle. So we took it to Burien Nissan. They said we needed a new on-board charger, for which they wanted to charge us $3100. They also said our car needed 8 other things, to bring the total, including shop fees and tax, to $5028, which is more than the car is worth. We were stunned, took our car to High Road Automotive, and independent shop in Ballard, and they repaired the charging port (which they said was scorched from a short) for $1100, which fixed the problem. We then went to Foreign Car Workshop for the rest of the flagged areas, most of which they said weren't even necessary or had clearly already been done, and paid $326. So less than $1500 vs $5,000. I know dealerships have a reputation for high fees, but this is really unconscionable, and I wonder whether it was because my wife brought the car in and they thought they could take advantage of her. Needless to say I'll never take another car to Burien Nissan again. More
by West Seattle Nissan Leaf driver
Employees Worked With
Can't remember
