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Burien Nissan
Burien, WA
120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 74 service reviews
November 07, 2024
The Service Team were great to work with. John in particular was thorough attentive and provided recommendations on what the Rouge vehicle needed now and what to do, for later consideration. John in particular was thorough attentive and provided recommendations on what the Rouge vehicle needed now and what to do, for later consideration. I trust these guys and will continue to have my car serviced at Burien Nissan. More
by misshmjuk
Employees Worked With
John was the Advisor (he was a vet too)
September 19, 2023
The Sales Team is great to work with, however, NEVER go to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wip to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wiper blades, rotate tires, change the oil). Daisy Ramirez is the Service Manager, and the entire team outside of the service department say she's the issue with this location and it's so bad they won't even take their own cars there, and they've even said "you'd be better off changing your own oil than taking it here - it's terrible." More
by Josh
Employees Worked With
Daisy Ramirez
August 17, 2023
Skipped basic inspection, including brakes - but claimed they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm More
by Nissan
Employees Worked With
Daisy Ramirez
July 21, 2023
Horrible customer service, loose my business and will tell family and friends. Service person and manager don’t know what customer service is !!! Terrible tell family and friends. Service person and manager don’t know what customer service is !!! Terrible More
by mercy
Employees Worked With
Rachel pardo, Daisy Ramirez
March 23, 2023
Major ripoff, or at least attempted ripoff. Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful W Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful West Seattle independent shop, Foreign Car Workshop, couldn't handle. So we took it to Burien Nissan. They said we needed a new on-board charger, for which they wanted to charge us $3100. They also said our car needed 8 other things, to bring the total, including shop fees and tax, to $5028, which is more than the car is worth. We were stunned, took our car to High Road Automotive, and independent shop in Ballard, and they repaired the charging port (which they said was scorched from a short) for $1100, which fixed the problem. We then went to Foreign Car Workshop for the rest of the flagged areas, most of which they said weren't even necessary or had clearly already been done, and paid $326. So less than $1500 vs $5,000. I know dealerships have a reputation for high fees, but this is really unconscionable, and I wonder whether it was because my wife brought the car in and they thought they could take advantage of her. Needless to say I'll never take another car to Burien Nissan again. More
by West Seattle Nissan Leaf driver
Employees Worked With
Can't remember
