Burien Toyota

Oil change/service Had an oil change /service. I waited for my car and enjoyed 2 cups of coffee while waiting. The place is clean and the employees are friendly. Had an oil change /service. I waited for my car and enjoyed 2 cups of coffee while waiting. The place is clean and the employees are friendly. More

Disorganized Seemed very disorganized with various sales people no knowing what sales managers had told customers, etc. Process was way too long, very slow to get Seemed very disorganized with various sales people no knowing what sales managers had told customers, etc. Process was way too long, very slow to get transaction done with constant distractions between staff. More

Easy quick efficient friendly The process was painless. We love our new car. Will refer to friends. The highlander is a great car. Each person we talked with was great. The process was painless. We love our new car. Will refer to friends. The highlander is a great car. Each person we talked with was great. More

30,000 mile service Service staff is friendly and great at explaining the service to be had. The waiting area is nice and comfortable. Cashiers were quick and friendly. Service staff is friendly and great at explaining the service to be had. The waiting area is nice and comfortable. Cashiers were quick and friendly. More

Efficient, quick and comfortable waiting space Person with whom i worked was courteous and explained thoroughly all aspects of the service. I was done about 15 minutes earlier than expected and wai Person with whom i worked was courteous and explained thoroughly all aspects of the service. I was done about 15 minutes earlier than expected and waiting area was very comfortable. More

Quick service,know wat they doing. Because I had the best experience with them and been I lot of dealer ship but the this people are very knowledge abut the car also very friendly and q Because I had the best experience with them and been I lot of dealer ship but the this people are very knowledge abut the car also very friendly and quick service if u ever need one.i will not jus my family or friend I will definitely tell the whole world abut this experience.thank you More

Slow service and too many TV screens There is no escaping the multiple TV screens with sports being shown in the main room. No one was watching. Refreshments are coffee, water, and don There is no escaping the multiple TV screens with sports being shown in the main room. No one was watching. Refreshments are coffee, water, and donuts with no options for anything healthly. We waited 45 minutes for the shuttle to arrive to drive us to a nearby store and were told it would take another 20 minutes once we called for a ride back. More

Positive Experience My wife and I are in our 60's. We went through the Costco auto purchase program. We bought a 2018 Highlander. We worked with Justin Lockett at Burien My wife and I are in our 60's. We went through the Costco auto purchase program. We bought a 2018 Highlander. We worked with Justin Lockett at Burien Toyota. He never tried to pressure us, He gave us the information we needed in order to make our decision and he was always clear and friendly in our conversations with him. He was also always prompt in responding to us. This was the best experience buying a car that we've ever had. More

I bought a new truck It was a great help to have them find a truck that I loved. I was happy with everyone that help us out to purchase a new truck It was a great help to have them find a truck that I loved. I was happy with everyone that help us out to purchase a new truck More

Outstanding care I appreciate the outstanding caring I received form the sales agent Mr. Mendoza, although he is new to this business she showed to be knowledgeable an I appreciate the outstanding caring I received form the sales agent Mr. Mendoza, although he is new to this business she showed to be knowledgeable and enthusiastic. More