Burleson Honda

STAY AWAY FROM THIS PLACE. They should all be charged as criminals for their practices they tell the customers. Their service department charged me for work they didn’t even do. We’re not talking about $ criminals for their practices they tell the customers. Their service department charged me for work they didn’t even do. We’re not talking about $1000 worth of work. We’re talking about $5000. I paid to have the catalytic converter replaced along with some other work. They did a terrible job on the other work and didn’t even replace the catalytic converter. Even when I have a receipt from them showing all parts and labor were paid for. The work they didn’t do was verified by a ASE mechanic at another shop. They told me there was NO way that the catalytic converter was ever replaced. I guess this is why the “check engine” light stayed on after I paid and picked it up. When I called the service rep back he said he didn’t know why the light would still be on and said I’d have to pay for another diagnostic. Keep in my they are supposed guarantee their work, parts, and whatever else lies they say they guarantee. Stay away from this place, especially if you are a female. They will prey on your vulnerability of not knowing. I’ve reported them to the better business bureau. Unbelievable More

Horrible experience with the service department. Took my honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a p honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a progress report and it was one excuse after another. They did give me a loaner car. The service department at this dealership has really gone down hill in the last couple of years and don't care about customer service. I am no longer a Honda fan and that's sad because I owned honda's for 25 years. More

I bought a 2021 Toyota Tacoma last weekend. I met with a Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they care about your needs. More

Luis Mercado and Tony Arredondo made it easy for me to upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks More

Luis Mercado was awesome while I traded in 2 vehicles, a 2018 Honda Accord EX and A 2016 Honda CRV EX on a 2021 Honda Accord EX. He was polite, kind, Understanding and did everything to make this transition 2018 Honda Accord EX and A 2016 Honda CRV EX on a 2021 Honda Accord EX. He was polite, kind, Understanding and did everything to make this transition easy for me. Thank you Luis. More

The commercial lies! I took my 2007 Honda accord to get appraised and offered $1,000 to trade in.. Cash for clunkers is a lie! Just because I had 2 repos from over 5 years ago and I have my pay off of over appraised and offered $1,000 to trade in.. Cash for clunkers is a lie! Just because I had 2 repos from over 5 years ago and I have my pay off of over $13,000 for my 2007 Honda accord.. They refused me!! Wow! Cash for clunkers is a lie!!! The guy next me had a trade in and they still wanted over $500 a month for a payment.. Wow!! What is that... You guys talk bad about tote the notes... They are better to go to.. They give people chances.. And they wouldn't look at my paper work I paid my 2007 Honda accord off of $1,300 in 4 years ... Never late...it didn't go to a credit because the lot didn't wake enough cars but they can be contacted... Thanks for nothing More

Spent the entire day trying to obtain a final price for a vehicle they had posted online. The vehicle was posted on several websites for a good price. However, when getting the information for the bank the d vehicle they had posted online. The vehicle was posted on several websites for a good price. However, when getting the information for the bank the dealership added thousands of dollars in service fees. I asked for disclosure for the work on a car with only 36,000 miles on it. The "service" was touch up paint, changing of fluids, and rotation of tires. The vehicle was not available without the thousands of dollars worth of fees. It was simple click bait to get you to their dealership. I have never had to pay for repairs on the purchasing side of a vehicle. The repair costs should have come from the sellers side. The entire process was deceptive in nature. List the car for the price you are selling it for. Don't add thousands of dollars on at the end and call it a service fee. More