Burleson Honda

In the evening on 1/3/12, I made an offer on a new Honda Odyssey EX-L (wo/ NAV or RES) using a website that located vehicles in North Texas. Jeremy, a salesperson at Honda of Burleson, promptly responded b Odyssey EX-L (wo/ NAV or RES) using a website that located vehicles in North Texas. Jeremy, a salesperson at Honda of Burleson, promptly responded by phone the next morning. We discussed a 2012 white exterior, grey interior vehicle and the details of installing a towing package on the car. I was previously informed that the towing package would need to include coolant provisions for the transmission in order to maintain the warranty. Jeremy was unsure of this necessity, as he appeared especially knowledgeable about this subject, but he intended to follow up our conversation with the answer and a price for the installation. That afternoon Jeremy called me again and verified my facts about the towing package, and though he was not able to absorb the total cost of the installation into my offered price, he was able to provide a very competitive total price for the vehicle plus the towing package. The next day when I needed to continue to discuss aspects of the vehicle, Jeremy handled my phone calls, even on his day off (i.e., out of the office). I also received assistance from Richard Valdes, who upon request provided me additional details concerning the vehicle as well as some photos by email. The photos really helped my family feel comfortable about the grey interior, since it was not our first choice. Jeremy was always respectful, friendly, and informative and let the positive aspects of the vehicle convince me to make the purchase without being obnoxious or manipulative. On 1/7/12 my family drove from Waco to Burleson to view the car and make a decision whether or not to buy it. Jeremy honored the price he had previously quoted me and helped to make the buying process easy and understandable and the dealership was extremely family-friendly. In addition, we were provided all the details concerning the financing and the various warranties covering the vehicle and also decided to purchase an extended warranty. The following week, Jeremy kept me informed of the towing package installation status and met my family in Hillsboro with the vehicle on Wednesday. On 1/16/12 I was personally contacted by my financing agent that had worked with me at Burleson to inform me of a mistake in the paperwork. Even though this correction would lower my interest rate and potentially result in less money for Honda, the agent demonstrated his integrity and desire to provide honest service. I still feel that most Honda vehicles are overpriced; however, I am optimistic that I received a fair deal and that I will be pleasantly surprised with the long-term performance of the car. I feel that Jeremy and his supporting staff provided fantastic service, and if I buy another Honda, I will look no further than Honda of Burleson. More

I was in an accident the week before Christmas, and my car was totaled. Noone was hurt, but the timing was terrible! I wanted a 2011 because of the reduced prices and interest rates. However, every lot car was totaled. Noone was hurt, but the timing was terrible! I wanted a 2011 because of the reduced prices and interest rates. However, every lot I visited only had a few left. I test-drove 5 different makes of small SUVs and decided I liked the Honda CR-V best. I then went to 3 Honda dealerships before deciding to purchase at Honda of Burleson. There were only two 2011 CR-Vs on the lot. They weren't exactly what I had in mind, so Jeremy Clark went above and beyond to get a car from another dealership that I would be happy with. (It took several days of negotiating to secure the car.) Then, when I wasn't able to come and get the car, he brought it to me at my place of employment. All done with good humor and a smile! Chris Wilson was also very helpful with the financing, explaining the various warrenties, and putting together a package that suited my needs. The life-time warrenty exclusive to your dealership was also a plus. The whole experience was very pleasant and satisfying.....I will recommend your dealership and these two particular employees to all my friends and colleagues! More

I chose Honda of Burleson because of the best choice of cars available and I was able to buy a car with confidence knowing that it is of excellent quality. The service department handled all issues right a cars available and I was able to buy a car with confidence knowing that it is of excellent quality. The service department handled all issues right away and they even washed my car. I rate this dealership very highly with a gold star. More

We like that we were greeted right away and were not hounded and you all let us make the offer we wanted to make and worked with us in doing the horse trading I like doing and really working with us to hounded and you all let us make the offer we wanted to make and worked with us in doing the horse trading I like doing and really working with us to make the deal I like the way we were treated by everybody there I will be sending all my friend to you all and Thanks allot for horse treading with me Cado & Gloria Gonzalez. 5***** is my ratting for Hunda of Burleson. More

My salesman, Rowdy Gibbs, was really nice and totally professional from start to finish. He made me feel very comfortable and relaxed with his great personality. He did not pressure me at all to buy an professional from start to finish. He made me feel very comfortable and relaxed with his great personality. He did not pressure me at all to buy and explained everything to me, answered all my questions and never seemed in a hurry. We went for a test drive in one Honda which he went over thoroughly with me but I ended up not buying that one but another one which he then went over with me again. He was very patient with me and all my many questions. I would highly recommend him to anyone else. It was an overall great experience. More

It is obvious that Honda of Burleson was built with the customer in mind. The facility was beautiful! Michael Wassell was very attentive and made sure all my needs were met. My experience from the test customer in mind. The facility was beautiful! Michael Wassell was very attentive and made sure all my needs were met. My experience from the test drive to close in finance was very streamlined and stress free. I was explained in detail on how my new Honda Civic accesories could be controlled and programed. The salesman even programmed my cell phone into my hand free system! Great Job Honda of Burleson! I will definitely buy from this dealership again! More

Anthony was extremely considerate and helpful in dealing with my inquiries. I did not feel any pressure whatsoever to make a purchase. He was polite and very informative. with my inquiries. I did not feel any pressure whatsoever to make a purchase. He was polite and very informative. More

I was looking for a new lease car, so Honda of Burleson, put me in touch with Jim Waycaster. Jim sent me out several emails to keep me informed of year-end special deals but never was pushy. I came in for a put me in touch with Jim Waycaster. Jim sent me out several emails to keep me informed of year-end special deals but never was pushy. I came in for a test drive and after driving the car I knew if we could find a price I felt comfortable with I would lease the car. He gave me some great price incentives and we closed the deal at 8:00 on New Years Eve. I have enjoyed my car for two whole days. Thanks for a great experience. More

It was a pleasure dealing with Honda of Burleson! We called for pricing and recieved a very competitive quote upfront. Robert Cassell, our sales person, was friendly and professional. This dealership called for pricing and recieved a very competitive quote upfront. Robert Cassell, our sales person, was friendly and professional. This dealership is very nice, modern, and welcoming. They even have 2 child play rooms, a Keurig machine, computer station, and several spacious and comfortable lounge areas. My husband and I drove 60 miles (past other Honda dealerships) to work with Robert and Honda of Burleson - and it was well worth the drive. More

We were very dissatisfied with this dealership! Lets just say they did not hold up to their end of the deal. My husband and daughter found a car, did the paperwork for the financing and even agreed on a pri say they did not hold up to their end of the deal. My husband and daughter found a car, did the paperwork for the financing and even agreed on a price with one of the managers. The evening before the day we were suppose to pick up the vehicle my husband took the trade-in to the dealership so that they could finish the transaction the next day. Please let me note the only reason they did not finish the transaction that evening was because my daughter had to study for her college exams and could not make it that evening to sign the paperwork. My husband left the trade-in and keys at the dealership only to be called the next afternoon while on the road headed to the dealership to be told that the vehicle he thought he was about to buy was sold by another store manager. Where is the communication in this dealership? What kind of dealership is this??? Who makes a deal, takes the trade-in and then sells the vehicle that you thought had your name on it. Honda of Burleson that's who!!! This dealership didn't even make a good attempt to rectify their error. So instead we bought our Honda at Bankston Ford. Now that's a good dealership they went above and beyond to make us happy. Honda of Burleson needs to learn good customer service if they plan on staying in business. More