"Scott Walters was a very good sales person. I told him..."
Scott Walters was a very good sales person. I told him what I wanted and he went and bought the car around for me to see. I purchased the car on sight and he got it ready for me. I would recommend him to my friends. He knew everything about the car to explain it to me.
"First of all my name is not spelled the way I was..."
First of all my name is not spelled the way I was addressed. Second of all I went last Thursday to get my oil change. The storm hit Saturday and my reservoir for my windshield wiper was completely empty!!!! Just when I needed it right? So you know what? They changed the oil, hopefully they rotated my tires.. and sent me on my way. Are you kidding me!!!!!! You didn't check the fluids just because there's only 10,000 miles on the car doesn't mean you don't check ALL the fluids... so in the middle of the horrible storm in Texas through the horrible cold I had to run down to three places to find some windshield wiper fluid and refill my reservoir. Really? And all this was after the fact that I had to deal with the rude and lazy receptionist that answers the phone there to make appointments or I just get lucky and get her. It's like I told the management team it's like you feel like you woke her up and disturbed her as she reaches across the bed to answer the phone and does not care in my opinion if you get helped or not. When I asked to talk to the manager Frank I was told he was in meetings was put on hold for a while. I ended up getting with the help of a gentleman named Harry for a walk in. I saw Frank through the glass wall, he was in meetings and was interrupted several times by either service advisors or mechanics no problem getting to him but it wasn't important enough to break in on right now customer service issues.
"I got great service! Frank was very helpful and..."
I got great service! Frank was very helpful and maintained great communication! I am very pleased with the customer service that I received and will be a returning customer.
Employees Worked With
Frank in the service department