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Burleson Nissan

Burleson, TX

4.5
731 Reviews

300 N. Burleson Blvd.

Burleson, TX

76028

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731 Reviews of Burleson Nissan

June 01, 2018

We love Burleson Nissan! We recently had our 5,000 mile service done on our new 2018 Nissan Pathfinder. Burleson Nissan is a top-notch dealership, and I highly recommend them More

by Conbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Crain, Antonio Caldwell, Shanequa Moore, Jason Vise
Sep 21, 2018 -

Burleson Nissan responded

Thank you for the fantastic review! It is highly appreciated. If you ever have any questions or concerns in the future. Please don't hesitate to call or stop by anytime. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

May 23, 2018

oil change It took 2 hours to change oil, My car was not moved into the bay until it has been there for over one hour. Watching the techs thru the window in wat More

by joeska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Vise
May 24, 2018 -

Burleson Nissan responded

Thank you for taking the time to tell us about your experience at our BURLESON NISSAN dealership. We appreciate your feedback since it helps us improve our dealership experience. We appreciate your high rating on your Service Advisor Jason Vise. As your Customer Relations Manager at Burleson Nissan, I am sorry to hear that this issue occurred with our techs. Please accept my sincere apologies for the inconvenience caused to you in this regard. We would love the opportunity to change your opinion of us if possible. Please feel free to reach out to any of us directly. General Manager -Justin Crain – 817-484-3500 –Jcrain@burlesonnissan.com Service Director - Mike Kessler – 817-484-3502 – Mkessler@burlesonnissan.com Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

May 19, 2018

Unbelievably Professional and Kind !! I am a FWISD teacher who was excited to buy a brand new automobile for the first time in a while. Being a granny who believes in the education o More

by Granny4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William "Bill' Thompson, Nabin Shahi
May 19, 2018 -

Burleson Nissan responded

Congratulations and Thank you for the truly amazing review! We expect everyone to be treated in this manner in every department of our dealership. Please let your co-worker know we appreciate the recommendation as well. If you ever have any questions or concerns in the future. Please don't hesitate to call or stop by anytime. We look forward to seeing you soon in our Service Department for your 1st maintenance visit. Welcome to our Burleson Nissan Family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

May 08, 2018

Not Honorable Lazy Sexist Posted on google review as well. I dealt with David Perrin, to be insulted for being a woman. He made remarks like women can't back up, guess the wo More

by mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Perrin, Chris"Italian" internet sales, Antuan Hervey
May 09, 2018 -

Burleson Nissan responded

Thank you again for taking the time to tell us about your experience at our BURLESON NISSAN dealership. We appreciate your feedback since it helps us improve our dealership experience. As your Customer Relations Manager at Burleson Nissan, I am still dismayed to hear that you were disappointed of Burleson Nissan not meeting your standards. Please accept my sincere apologies again for the inconvenience caused to you in this regard. We would love the opportunity to change your opinion of us if possible. Please feel free to reach out to any of us directly. General Manager -Justin Crain – 817-484-3500 – Jcrain@burlesonnissan.com Service Director - Mike Kessler – 817-484-3502 – Mkessler@burlesonnissan.com Sales Manager - Shawn Benker - 817-484-3510 - Sbenker@burlesonnissan.com

May 01, 2018

Customer Service by Jesse Ortiz First, I have to say Burleson Nissan is very customer service oriented! I was looking for a used vehicle but because of the excellent, low pressure s More

by Judy Alias Rascal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Ortiz
May 16, 2018 -

Burleson Nissan responded

Congratulations and Thank you for the Fabulous review!!! It is highly appreciated. We look forward to seeing you in our Service Department soon for your 1st vehicle maintenance. If you ever have any questions or concerns in the future. Please feel free to call or stop by anytime. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

April 27, 2018

2017 Rogue Warranty work Very courteous service rep...identified the problem and car was ready as promised. Previous service work also outstanding and completed when it was ne More

by lgd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Shumway, Jerry Peppers, Jason Vise
May 16, 2018 -

Burleson Nissan responded

Thank you for the Amazing review! It is highly appreciated. We strive to ensure everyone is taken care of in this manner in every department of our dealership. If you ever have any questions or concerns in the future. Please feel free to call or stop by anytime. Thank you for being an important part of our Burleson Nissan Family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

April 26, 2018

Excellent service! Nick Oliver was very helpful, he explained everything in detail. Called me when the service was going to take a bit longer than expected. I would defi More

by Tnorth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Oliver
May 16, 2018 -

Burleson Nissan responded

Thank you for the Fantastic review! It is highly appreciated. We strive to ensure everyone is kept updated of unexpected delays throughout your vehicles service. If you ever have any questions or concerns in the future. Please don't hesitate to call or stop by anytime. Thank you for being an important part of our Burleson Nissan family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

April 24, 2018

Service/New Tires Barry Ewald is Awesome! He Offers Great Customer Service and We can Always Rely On Him to Help... The Service Department deserves Kudos Also for The More

by tina58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William, Susan Shumway, Shanequa Moore, Barry Ewald
May 16, 2018 -

Burleson Nissan responded

Thank you so much for the Amazing Review! It is highly appreciated by all of us. We look forward to seeing you again soon for your next vehicle maintenance. Thank you for being a very important member of our Burleson Nissan Family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

April 09, 2018

Service on 4/7/18 This visit was one of the best I have had in a while. I normally only like to deal with Barry or Nick because before I had bad service from other advi More

by RIP1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa
May 16, 2018 -

Burleson Nissan responded

Thank you for the amazing review! We love hearing great stories about our employees. If you ever have any questions or concerns in the future. Please don't hesitate to call or stop by anytime. Thank you for being an important part of our Burleson Nissan Family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

April 09, 2018

Very Professional Vanessa was my service adviser and she was great!!! She was friendly and very helpful and went out of her way to make sure that I got the best service More

by Jackiejones1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa
May 16, 2018 -

Burleson Nissan responded

Thank you for taking the time to recognize your Service Advisor, Vanessa Castillo. It is highly appreciated! Thank you for being an important part of our Burleson Nissan Family. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

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