Burleson Nissan

Great first time experience Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. More

Awesome Customer Service This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelli This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelligent! More

It was great and fast Came in without and appointment and I was helped quickly. Didn't wait long and I got my oil change and they washed my car. It was a good experience. Came in without and appointment and I was helped quickly. Didn't wait long and I got my oil change and they washed my car. It was a good experience. More

Buyers Beware they switch the finance numbers around and LIE on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and push off on you, our Salesman Delacruz kept coming in and out of the finance office with all these different numbers for the vehicle, he and the finance guy Smiley were in cahoots with shoving papers and numbers in front of us barely long enough to get 2 signatures, hours have gone by and we are attempting to finish up with the finance guy and the salesman is still transposing the numbers, this is a Holiday Weekend, we were stressed out, and frustrated with the high pressure of these vultures, they kept repeating $13,140.00 over and over to us as the finance guy was removing the GAP insurance and the other extras they try to add on, we kept telling him We did not want all of that on our loan. Smiley kept changing the numbers and would not allow us to see them, Delacruz told us that our finance company Capital One Auto finance wanted a $3000.00 Bank Fee from us before they would give us the loan, he kept telling us we had to pay they $3000.00 or else, finally my wife writes them a check for $3000.00 and after she hands it to them, the Salesman Delacruz comes back into the finance office and says to us, Well Capital One Auto now really only wants $1750.00 Bank Fee from you now, but would not give us back the check for $3000.00 so we could rewrite the check. We are going on 6 hours now, and finally started to sign paperwork, the dealership was getting ready to close down, Delacruz made sure he ripped off the price of the Vehicle on the sticker in the window before they put the paperwork in an envelope, we were whisked out the door with a Transmission going out on this vehicle, and broken windshield in the line of our vision to be told they would replace it next week (this vehicle should have never left with the windshield in this condition) very dangerous to see out of, we have to drive in the dark in the country! We get back home and see that the numbers of the price of the vehicle had been changed to $15,939.44 not the original purchase price of $13,140.00. Monday morning we tried calling the dealership, the salesman Delacruz would not answer our calls, we left messages, and tried to call the Smiley in the finance dept, no answers no return calls, we even tried calling the Manager of the dealership Justin Crane, we were told he was out of town for the week and call back the following week, which we did call numerous times and we left multiple voicemail's with NO return calls the persons answering the phones came to recognize our voices when we called we even left messages for the Female finance lady to call us back NO ONE at Nissan of Burleson ever returned one phone call to us! They have committed FRAUD and deceptive trade practices against us and Capital One Auto Finance which are now involved with this situation, Capital One Auto Finance said they NEVER ask for a dime from any customer they write a loan from, that Nissan of Burleson lied to us and Cap One Auto is very mad that Nissan lied on their name to pull such a shady deal on us! If Nissan of Burleson doesn't want to right their wrong, then we will be suing them, along with Capital One Auto Finance and Nissan will be Blacklisted with Cap One Auto Finance and will never get another customer financed through them, it's quite a legal team they have working on this situation! I hope that Delacruz and Smiley lose their jobs for being Con artist, We took the vehicle back in for repairs multiple times and the transmission is still not fixed, we were treated very rudely by the service department, Ron McGhee and especially Mike Kessler! More

Very Friendly and helpful! Angel Favela was so helpful and answered any question that I could think of. He is someone who remembers you even though I know that he has to help a Angel Favela was so helpful and answered any question that I could think of. He is someone who remembers you even though I know that he has to help a million people a day. I would recommend Nissan of Burleson to everyone looking for a vehicle. More

Great experience Went to look at a Nissan Frontier. Picked one out and work out a deal and got the truck I wanted. Everything went very well. My credit is far from per Went to look at a Nissan Frontier. Picked one out and work out a deal and got the truck I wanted. Everything went very well. My credit is far from perfect but was still able to get a good monthly payment. Jhonatan was a great salesperson. I highly recommend Nissan of burleson and Jhonatan. Thanks More

Amazing Service! I can not say enough great things about our experience. My husband and I went to Nissan of Burleson around 7:30pm (right before closing) to just look I can not say enough great things about our experience. My husband and I went to Nissan of Burleson around 7:30pm (right before closing) to just look at potential vehicles. Carlos Flores walked up to us with a smile and a hand shake. I was very clear that we were not buying that evening, just wanting to see/test drive different vehicles. Carlos, knowing that we were not purchasing that evening, was wonderful! He showed us all the vehicles we were interested in, let us take a test drive with the vehicle I wanted to drive, and answered all the questions I had. He walked around with us looking at cars until I realized how late it was (almost 9pm). We returned about a week later ready to buy our Rogue (I love my new SUV) and Carlos made the process to smooth!!! He was extremely professional throughout the whole buying process, making sure we were getting everything we were wanting along the process. I have returned to the dealership a few times since our purchase and Carlos always makes sure I am being taken care of! Everyone in the dealership is so polite. I recommend Carlos Flores (sales Consultant) and Nissan of Burleson to any one! More

Avoid them First these complaints could have been avoided had i been more detailed... 1. Was suppose to be tax tag and title out the door. Upon reflection of pap First these complaints could have been avoided had i been more detailed... 1. Was suppose to be tax tag and title out the door. Upon reflection of paperwork they snuck in over a thousand in taxes that i missed. 2. They didn't disclose dash damage that was very hard to see and research says its $1800 dollars worth of damage. I'm currently checking the laws regarding this type of blatant and misleading non disclosure. AVOID More

Disapointed Visit - Less than Stellar Experience Maybe it was because i showed up at 8pm on December 28th? I was in Arlington looking at SUV, I called this Nissan dealership about an SUV and they sai Maybe it was because i showed up at 8pm on December 28th? I was in Arlington looking at SUV, I called this Nissan dealership about an SUV and they said they were open and when i get there to talk to the sales manager, because the person i talked to was leaving. Ok, no problem, so i go over there to see this vehicle. The place is a ghost town, i walk in with my daughter and there is only the front desk girl (who appears to be packing up to leave) She clearly sees us walk in, but not even a "welcome to Nissan, etc" - ok, i can live without the welcome. So i go over and meet a salesman and tell him i want to see a specific vehicle and have a trade, that i called and they said to talk to bla,bla,bla. So we go see it and he appears to not know anything, or much about the vehicle, doesnt talk alot, but its clear to me, EVERYONE appears to be more concerned about going home, than earning my business. The sales person takes me to see the vehicle i am interested in and ready to buy, I was even going to pay the asking price. So after the test drive, they offer me $2000 less for my trade than 2 other dealers. I tell them i cannot accept that and if they could match the other dealers trade in offers - they basically say "No, ok, and bye". The next day, i get a call from a sales person asking if i went in, and if i was still interested in the SUV. I basically told them "NO" i am not interested in doing business with them, nor like the way i was treated, nor will ever buy anything from them." Its been 2 days later, and sales persons are still calling me to see if I am interested in the SUV. Everyone knows, the pressure one experiences, and the time it takes to going to a dealer and looking at vehicles. Everyone has different experiences with different sales persons and sales managers. Some are positive and some are not so positive, like mine. I feel since myself and daughter were the only ones in the dealership, besides the sales person and the guy sitting in the box. He could have just came over and talked to me personally, offered some alternatives, instead of the typical lone salesman going back and forth and wasting time by making us wait for at least 30 mins at a time. Perhaps i didn't appear ready to buy, or I appeared to be a high credit risk, or wasn't in my Sunday best clothes, or maybe because i knew more about the SUV than they did, but i was stereotyped and made to feel "lets get this over with cause your'e not gonna buy anyway." Doesn't matter, this dealer was not doing me any favors, I wasn't asking for anything free, i was interested in seeing and buying an SUV - they were more interested in making assumptions.They didnt care. Just know people - don't feel pressured to buy from any dealer, if you are not comfortable with a sales person - ask for someone else, if you dont feel you are getting the attention you feel you deserve - youre probably right and it's ok to leave. If you don't like the way you are being treated - especially when looking, then its not gonna be any better during or after the sale. Bottom line is, i am not disgruntled and writing this review as revenge. I am simply offering my experience at this dealership on a particular night. There are many dealers who treat buyers like this, and maybe its not the dealer, maybe its the salesperson or sales manager. But whether i am interested in buying a $10,000 car or $100,000 car - it doesn't matter, a customer should be treated with respect and patience, whether they arrive at 9am or just before closing time. This is why you have hours of operation - 9am - 9pm. Another thing is instead of your salespersons sitting in their little cubes, they should be out on the lot learning about the vehicles they are selling. Have your sales managers leave the comfort of their box throne and come meet customers. PS. That night while still in the NISSAN parking lot, i got a call from the other dealer sales manager asking me how it was going, did i make it ok, should they wait for me to come back that night, etc. I told them where I was at and that i would buy the SUV from them after all and I would be back the next morning. The next afternoon, I went back and bought the SUV from them. More

The place to Buy/Service a Nissan (insert model here). This dealership has been responsible for the maintenance and upkeep of my 2010 Nissan Pathfinder SE 4x2. Although I only mention Nick Oliver as my ser This dealership has been responsible for the maintenance and upkeep of my 2010 Nissan Pathfinder SE 4x2. Although I only mention Nick Oliver as my service department rep, I have dealt with two other representatives that were just as customer oriented as Nick was. This department was responsible for keeping my vehicle operational for the past two years. The members of their sales staff here are pretty good people to deal with. My sales person that I had an interaction was Nikole. Nikole is one of the friendliest sales people that I have dealt with. Our initial interaction was when I wanted to test drive the new 2016 Nissan Maxima when it was available 6 months ago. She patiently showed me and accompanied me to test drive different trim levels for the Maxima. Throughout this process, she was nothing but pleasant and patient. As my urgency stepped up to purchase a new vehicle, she was the one I repeatedly dealt with in regards to the Nissan Armada within the past 3 months. I test drove all three trims of 2017 Nissan Armada and she answered all of my questions about the vehicle. Today I notified her that I was not going to be able to purchase that vehicle from her and I had to go a different direction and purchase a different vehicle that was within my budget. She was very pleasant over the phone and should my purchasing path lead me back to a Nissan, she is the person that I am going to deal with. For her professionalism along with Nick ( service department rep ), I would highly recommend this place in regards to the purchase/maintenance of a vehicle manufactured by Nissan. More