Nissan of Burleson - Service Center

Poor customer svc skills, no QC took my month old Frontier in for paint repair (defective at time of sale). their "Body guy" is an outside vendor that waxed my truck in direct sunli took my month old Frontier in for paint repair (defective at time of sale). their "Body guy" is an outside vendor that waxed my truck in direct sunlight, in 100 degree weather. That is all he did. He did not polish the wax off on 1/2 the roof, and there was a LOT of spatter all over the truck. They had the truck ALL DAY. No one bothered to inspect it before calling me to come get it. After taking it home to clean the wax off myself, I found a paint chip, and the original problem had still not been fixed. The CSR was little to no help. In fact, I had to wait nearly 45 minutes when I dropped off the truck to get the loner car, and that was only after I complained at 35 minutes. These people are a joke, and will never touch my truck again. More

rude and have lost any business i couldve ever gave them. Brought my 2016 nissan in for tire rotation and oil change. That visit was fine. Until we left. Car pulls to the right real hard now. I called berr Brought my 2016 nissan in for tire rotation and oil change. That visit was fine. Until we left. Car pulls to the right real hard now. I called berry in service after my wife took car back to them 4 days later. ( we live 75 miles away ) She was told an oil change won't cause an alignment problem. She was talked to rudly and left almost in tears. I call and he talk to me like I was a degenerate. Told me he knows what causes alignment problems. Car was not pulling when it went into shop. The rotated tires and changed oil. So I call and he said bring car back and we will put tires back. Ok. I asked what if this doesn't fix it? It means something happened between service desk and your shop. He said no. We will not do anything else but swap tires back around. I said but if it is still pulling that means y'all did something. He refused to admit they could've messed up. He is rude. We will not be back. I contacted the dealer we bought car from and they said they would've made it right. Kuddos southwest nissan. But burleson nissan. You will never get any business from me nor my family and friends ever again. They refused to acknowledge that they could've done something to cause issue. I would understand if it was already pulling when it came in. But it wasn't. Rude rude rude. More

Service Advisor and Service Department Service Advisor Haley was very responsive and was able to ensure that the service needed was completed in a timely manner. The service department comp Service Advisor Haley was very responsive and was able to ensure that the service needed was completed in a timely manner. The service department completed the service to my satisfaction More

Overcharged for a coupon oil change I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint ins I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint inspection to be done for $9.99. I made the appt for 4:45 pm and got there early and waited for the service to be completed 1-1/2 later. I was told that the wait should not be long plus if I liked I could have my car washed for free. That sounded great and he stated that he would see about trying to get it washed after the oil change. I really was not that worried about the car wash since it is very overcast and signs of rain coming so it really was not a big deal. Well I have been to numerous other dealerships for other vehicles in my past and everything they do it is printed on the receipt. I did not see the fluids topped or multi point inspection listed on the receipt. Well I noticed that this receipt looks pretty much confusing with all the itemized charges and bottom line I did not expect to pay more than what was on the coupon. I say this because it I read and I understood that the filter was changed and only 5 qts were used in the change itself. So, if I do the math correctly with tax the total should have been $10.81 cents... The coupon does not state any additional fees incurred will be added for shop fee etc. The coupon says that the $9.99 is the price I would pay if I stayed under the total of 5 qts... It said nowhere on the coupon that I would get a discount of $10.00 after all the necessary fees and parts and labor have been tallied... To me this looks like a bait and switch and the customer comes out on the short end every time. I keep getting these specials and invites to purchase vehicles there over and over but I don't see myself going there anymore or referring friends and family if this is the norm. I have purchased 3 cars there already in the last 5 years between my wife and I and I feel that it will not take much to go somewhere else to continue future business. I am not going to ask for any refund or consideration since I feel that the work done on my vehicle was done for much less than a quickie lube but at the same time the confusing coupons should not be allowed if your dealership is not going to adhere to the written letter on them. Upset Client More

Superb Service and Great Staff I always use Jason as my service adviser, he is so friendly and helpful. Mike the service manager is awesome as well. I didn't purchase my Nissan Cube I always use Jason as my service adviser, he is so friendly and helpful. Mike the service manager is awesome as well. I didn't purchase my Nissan Cube from them, but you would never know it, they treat me as one of their customers whom did. More

Great first time experience Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. More

Awesome Customer Service This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelli This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelligent! More

Great job The service department is great and they fix my car with no problem at all I was glad that there was no hassle I will always come to them for my servi The service department is great and they fix my car with no problem at all I was glad that there was no hassle I will always come to them for my service More