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Nissan of Burleson - Service Center

Burleson, TX

4.7
435 Reviews

435 Reviews of Nissan of Burleson - Service Center

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July 28, 2017

Poor customer svc skills, no QC took my month old Frontier in for paint repair (defective at time of sale). their "Body guy" is an outside vendor that waxed my truck in direct sunli More

by CARGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron McGhee, Jason Vise
Jul 29, 2017 -

Burleson Nissan responded

Thank you for taking the time to tell us about your experience at our BURLESON NISSAN dealership. We appreciate your feedback since it helps us improve our dealership experience. As your Customer Relations Manager at Burleson Nissan, I was dismayed to hear that you were disappointed of Burleson Nissan not meeting your standards. Please accept my sincere apologies for the inconvenience caused to you in this regard. We would love the opportunity to change your opinion of us if possible. Please feel free to reach out to any of us directly. The General Managers information is Justin Crain – 817-484-3501 – Jcrain@burlesonnissan.com Your Service Directors information is Mike Kessler – 817-484-3502 – Mkessler@burlesonnissan.com Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

June 19, 2017

rude and have lost any business i couldve ever gave them. Brought my 2016 nissan in for tire rotation and oil change. That visit was fine. Until we left. Car pulls to the right real hard now. I called berr More

by unhappy2016
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Barry Ewald
Jun 27, 2017 -

Burleson Nissan responded

Good afternoon, We are attempting to reach out to you. Please contact Our Service Director - Mike Kessler 817-484-3502 or via the cell phone he provided in the voicemails. We hope this finds you and yours well. Have a Wonderful July 4th Holiday. Susan Shumway Customer Relations Manager 817-484-3421

June 12, 2017

Service Advisor and Service Department Service Advisor Haley was very responsive and was able to ensure that the service needed was completed in a timely manner. The service department comp More

by DevotedNissancustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department , Jerry Peppers, Haley Jacobs
Jul 19, 2017 -

Burleson Nissan responded

Thank you for taking the time to post this review for Miss Haley and Jerry. If you ever have any questions or concerns. Please feel free to call or stop by anytime. We look forward to seeing you again in the future on your next maintenance visit. Susan Shumway Customer Relations Manager

May 31, 2017

Overcharged for a coupon oil change I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint ins More

by dkc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Hughes
Jun 01, 2017 -

Burleson Nissan responded

Thank you for taking the time to tell us about your experience at our BURLESON NISSAN dealership. We appreciate your feedback since it helps us improve our dealership experience. As your Customer Relations Manager at Burleson Nissan, I was dismayed to hear that you were disappointed of Burleson Nissan not meeting your standards. Please accept my sincere apologies for the inconvenience caused to you in this regard. We would love the opportunity to change your opinion of us if possible. Please feel free to reach out to any of us directly. The General Managers information is Justin Crain – 817-484-3501-Jcrain@burlesonnissan.com Your Service Directors information is Mike Kessler – 817-484-3502 – Mkessler@burlesonnissan.com Kind Regards, Susan Shumway - Customer Relations Manager - 817-484-3421

May 02, 2017

Superb Service and Great Staff I always use Jason as my service adviser, he is so friendly and helpful. Mike the service manager is awesome as well. I didn't purchase my Nissan Cube More

by JenniMcConnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kessler, Jason Vise
May 04, 2017 -

Burleson Nissan responded

Thank you for taking the time to do this wonderful review! We try to ensure everyone receives a positive experience in every department no matter where you purchased your vehicle. I will be sure to pass your words of praise on to Mike and Jason. We look forward to seeing you again soon! Customer Relations Manager Susan Shumway

April 30, 2017

Great first time experience Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. More

by Ke Ke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Ewald
May 04, 2017 -

Burleson Nissan responded

Thank you for taking the time to do this review. I'm very pleased to hear that Barry was able to ensure your service was to your complete Satisfaction. If you ever need anything, please don't hesitate to let us know immediately. We are here to help throughout your vehicle ownership. Customer Relations Manager Susan Shumway

April 29, 2017

Awesome Customer Service This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelli More

by Ed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Ewald
May 04, 2017 -

Burleson Nissan responded

Thank you for the Awesome Review! We are thankful to have you as part of the Burleson Nissan Family. If you ever need anything. Please don't hesitate to contact any of us at anytime. We look forward to seeing you again soon for your next service. Have a Wonderful Week! Customer Relations Manager Susan Shumway

October 20, 2016

Great job The service department is great and they fix my car with no problem at all I was glad that there was no hassle I will always come to them for my servi More

by Gina4462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
Oct 21, 2016 -

Burleson Nissan responded

We are so glad that you had a great experience with our service department! We look forward to seeing you on your next visit!

Oct 21, 2016 -

Burleson Nissan responded

Thank you for taking the time to post this review. I am pleased to hear our service department takes good care of you. If you ever have any questions or concerns. Please don't hesitate to call or stop by anytime. Susan Shumway Owner Loyalty Manager 817-484-3421

July 18, 2016

Sales and Service Experience I bought a Preowned Nissan 2013 Altima From Burleson Nissan about 4 months ago and I have to say that is was a great experience and everything went sm More

by Gary2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kessler and Barry Ewald
May 02, 2016

Awesome service I had scheduled my pathfinder online for a small issue that we were having. Jason took good care of me and my pathfinder. I had to get a loaner becau More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and the guy who did got my loaner car wonderful friendly guy
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