Burnsville Toyota

Took my prius in for a new battery. . they got in done a day early! Great service! . they got in done a day early! Great service! More

I brought my car in for a routine oil change and tire rotation. After going over the paperwork, I was told it would be 30-45 minutes, and directed to the lobby. I waited two hours, and no one came to gi rotation. After going over the paperwork, I was told it would be 30-45 minutes, and directed to the lobby. I waited two hours, and no one came to give me a status update. Finally, I noticed my car was in the parking lot, so I went to the cashier and asked it if was done, which it was. I was told they should have sent me an email with a video (which no one told me about or that I should be waiting for that), so I checked my email. Sure enough, there was a video (with a note that said an advisor would be out to see me shortly, which never happened). I watched the video, to find out they didn't do the tire rotation because my tire tread was too low, and the air filter was in serious need to be replaced. I'm honestly shocked they put it back in the car, and didn't come out to recommend they replace it since they had the old one out and it takes only a few minutes to replace one. In the video, they also said the tire tread was almost gone, and just left a few tire recommendations in my paperwork. Again, no one came out to tell me any of this. When I got in my car, I also noticed that the mileage sticker for the next service was 35K lower than my current mileage, so I guess they put the wrong sticker in my vehicle. While the video was actually interesting to watch, telling people they will be getting it would go a long way, and if there are things that need urgent attention, taking a few minutes to come out and talk to them would be good customer service. Overall, just a very disappointing experience. More

Great service, professional employees. Easy to schedule service and easy drop off and pick up. Nice waiting area Easy to schedule service and easy drop off and pick up. Nice waiting area More

Tyler was wonderful in helping us find the perfect car! Everyone at the dealership was helpful Everyone at the dealership was helpful More

They’re good service and Nice people that why I am coming Hopkins mn ok Hopkins mn ok More

Great to work with! Highly recommend! Made the process very easy. Will be back. Thank you Tyler. Highly recommend! Made the process very easy. Will be back. Thank you Tyler. More

After having our Toyota laid up for 3 months with a local mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few hours. Staff were professional and communicated well in the process. Engine Light is still off!!!!🤞. More

Service is in the details and communication. Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the gl Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the glassed off area, wait maybe half a minute, no one ahead of us, finally eye contact and then, can I help you. Service took an hour which was expected. Then Jason comes out and hands me the multipoint inspection handout, and brings me to the cashier counter. Reviewed bill at counter, It said filter was replaced. Wanted to know what filter was replaced as it was suppose to be the cabin filter. I told the woman cashier to ask the service writer, she seemed afraid or reluctant to go and asked him. After discussion with the other cashier she went and asked him. It was confirmed that it was the cabin filter. When I got home I looked under the hood to check things out, make sure dip stick is in and oil cap tight etc. Windshield washer reservoir half empty or if you prefer half full!!! Can’t take the time to top off the windshield washer fluid. A good way to save a dime I guess, or not care. Reviewed the video of the visit …Mechanic shows the cabin and engine filter which he replaced. Thanks for the engine filter. When I was in the military and responsible for millions of dollars worth of equipment I made sure no one was afraid or unwilling to ask for help or advise (the lady at the cashier counter). Also, communication between staff was critical (communication regarding filter type and what was replaced). Attention to the details, communication and respect helped keep the aircraft working and many men alive. Challenge your staff to lead by example: the results will astound you. More

I was referred to Tyler from a friend. Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! More

It was easy to make an appointment to test drive a vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be sho vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be shortened and streamlined. Most staff was very friendly and accommodating. The manager and our sales guy were great to work with! More