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Burnsville Toyota

Burnsville, MN

4.5
1,501 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,501 Reviews of Burnsville Toyota

November 11, 2023

Waited for 2 hours (had an appointment) for a tire rotation. Unacceptable! Plus, we told them my husband’s cell # as he brought my vehicle in…I still rec’’d the text messages through out the appt More

by srmbrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Report | Print
Nov 14, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 11, 2023

Once again, you over-charged me. I was charged a tire disposal fee, although I took my tires home with me. You owe me $20. More

by lgrass23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tire specialist, Riley Flenniken
Report | Print
Nov 16, 2023 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 10, 2023

Cannot help with lost pieces to the car. Kinda force me into the car that I wasn’t sure yet. More

by Sllee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rocha Evangelista
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Sllee. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 10, 2023

Quality and trust but a little bit expensive. However, I would recommend friends and see you next service. More

by SOTHEARASUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Report | Print
Nov 14, 2023 -

Burnsville Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 10, 2023

Patty was great to work with - love our new vehicle. We have always had great service and support with Burnsville Toyota! More

by mandm
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Report | Print
Nov 14, 2023 -

Burnsville Toyota responded

Thank you for leaving us this review. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 09, 2023

I received the best service at Burnsville Toyota. Sean and his team do a great job keeping me safe and on the road. Thank you! More

by NJW1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 09, 2023

Mario was awesome to work with. ..got my car in and out quick for my 25k checkup! More

by ryanmallak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us, Ryan! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 09, 2023

Good experience as always. Wil be back for future service. Scheduling was much easier as I did not have to wait 2 weeks for an oil change appointment. More

by EFKMGK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 09, 2023

Mark did a great job reviewing the issue and determining how to proceed. Got us in and had the firmware update applied specified in the TSB. Great overall customer service. More

by MPLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 08, 2023

They are very nice people and respect customers and l like to said thank you 🙏🙏🙏🙏 More

by eyniyousuf51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price, Patty Coleman
Report | Print
Nov 13, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, eyniyousuf51. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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