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Burtness Chevrolet, INC.

Orfordville, WI

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Established in 1921 by Elmer Burtness, Burtness Chevrolet has grown from a small, agricultural Chevrolet dealership and Standard gasoline station into one of the most prominent Chevrolet franchises in southern Wisconsin. Although the gas pumps have long been forgotten, the Bowditch family, which currently owns the dealership, still prides itself on the same principles and values Elmer envisioned: being the leader in outstanding service to customers and their vehicles. With its small-town roots planted in Orfordville, Wisconsin, Burtness Chevrolet serves customers from southern Wisconsin and northern Illinois. Its customers are loyal. Many have purchased all their vehicles from Burtness. The employees are loyal, too. Burtness employs more than 35 family members, who have more than 400 years of combined dedicated service. Burtness strives to be the employer of choice in the area. Our award-winning sales department goes beyond the call of duty. If you are looking for a particular car, truck or SUV – with whatever color or options, Burtness will find the perfect vehicle for you at no additional cost. And, if you can’t get away from your busy home or work schedule for that needed oil change or service repair, our sales staff or courtesy drivers will pick up your Burtness vehicle from home or work leave you with a vehicle to drive. Your vehicle will then be returned to you promptly upon completion. Burtness Chevrolet boasts eight ASE-certified and master technicians working with state-of-the-art, factory-certified equipment, which ensures that your vehicle is fixed properly and efficiently the first visit. In fact, General Motors has referred customers to our service department for that hard-to-find electrical or drivability issue. For customers who purchase their new or preowned vehicle from Burtness Chevrolet, our service department has retained a fleet of 20 loaner vehicles for your use while your vehicle is being serviced. The Burtness Chevrolet family warmly invites you to become part of our extended family. Taking care of our customer is a tradition that Elmer Burtness started and the staff at Burtness Chevrolet still offers today in the same small town where it began more than 80 years ago.
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802 Genesis Dr

Orfordville, WI

53576

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Showing 674 reviews

March 20, 2024

Great team at Orfordville! It is easy to schedule to get needed service quickly and simply! More

by TODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We're delighted to hear that you had a great experience with our team at Orfordville! Making it easy for our customers to schedule service and get the help they need promptly is always a priority for us. Thank you for your kind words, and we appreciate your support. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!

March 20, 2024

Have been a Burtness customer since 1978. James Lee, Dan Klassy & Matt Nenneman are top notch. Go above & beyond. More

by jcboehning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bowditch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Klassy
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We greatly appreciate your loyalty as a customer since 1978! It's fantastic to hear that James Lee, Dan Klassy, and Matt Nenneman provided you with top-notch service and went above and beyond to meet your needs. We take pride in our team's dedication to customer satisfaction and aim to deliver exceptional experiences consistently. Thank you for your kind words and continued support over the years. We look forward to serving you for many more years to come!

March 20, 2024

Great people to work with, Easy too. get into when need. dan from service is always helpful. More

by gnjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We're thrilled to hear that you had a positive experience working with us! Making it easy for our customers to access our services when needed is always a top priority for us. It's wonderful to hear that Dan from our service department was helpful and provided you with excellent assistance. We truly appreciate your feedback and look forward to serving you again in the future!

March 20, 2024

Repaired my tire pretty quickly and got me back on the road. I was very pleased!! More

by dfoss30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We're delighted to hear that we could get your tire repaired quickly and efficiently, getting you back on the road with minimal delay. Customer satisfaction is our top priority, and it's always great to know when we've met or exceeded your expectations. Thank you for choosing us for your tire repair needs, and we look forward to serving you again in the future!

March 20, 2024

Smooth sales process, good price comparative to other dealers, easy communication. Would purchase again from Burtness Chevy. More

by cbklett@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We're thrilled to hear that you had a smooth sales process and found our prices competitive compared to other dealerships. At Burtness Chevy, we strive to make the buying experience easy and transparent, ensuring clear communication every step of the way. Thank you for choosing us for your purchase, and we look forward to serving you again in the future!

March 20, 2024

I am an online shopper. Reached out to get more pictures of the car mostly because we do not live in WI. They sent me a great video. Set up a test drive. They had the car More

by alexusmom2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Burtness Chevrolet, INC. responded

We're delighted to hear that you had such a positive experience with us, especially as an online shopper! It's fantastic that our team was able to provide you with more pictures and a video of the car, making it easier for you to make a decision. We're glad that the test drive went smoothly and that we were able to address the alignment issue promptly. Thank you for choosing us for your car purchase, and we look forward to assisting you again in the future.

December 19, 2023

I explained to my salesperson that I wanted to replace my 2019 Silverado LTZ with a 2024 Silverado with the same equipment. He ordered and because it was an LT it wasn't even close. No wheres near the same More

by davekol51
Recommend Dealer
No
Employees Worked With
James Lee
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Dec 19, 2023 -

Burtness Chevrolet, INC. responded

We sincerely apologize for the inconvenience you experienced during your recent purchase. We understand the importance of receiving a vehicle with the correct specifications, and we regret any confusion that may have occurred in the ordering process. Our team is committed to resolving this matter promptly and to your satisfaction. We have taken note of your concerns regarding the response time and lack of communication, and we assure you that we are actively addressing these issues internally. Brian Bowditch, the owner, is available to discuss your situation further and work towards a resolution. Please reach out to him directly at 608-879-2973. Your feedback is valuable to us, and we appreciate the opportunity to make things right.

January 19, 2023

Have sent several messages through cars. com on different vehicles and it takes them days to respond!!! More

by scms
Recommend Dealer
No
Employees Worked With
No one
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August 01, 2016

loyalty doesnt matter to burtness After years of buying cars and trucks from burtness Iwas insulted by the trade in offer from Burtness. there was no haggling in it. I went Finley Denk More

by new gmc owner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OLeary
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October 27, 2012

I contacted Lance to purchase a new vehicle - he searched for the vehicle I wanted - offered me many options (order, buy off the lot, use a loaner in the mean time, etc)... Long story short, I went with an More

by kristad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance & Brian
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