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Busam Ford Lincoln

Wilmington, OH

4.7
221 Reviews

1182 W Main St

Wilmington, OH

45177

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221 Reviews of Busam Ford Lincoln

July 12, 2025

The service was wonderful. Everyone was so helpful and explained everything I needed to know. I definitely use the dealer again. More

by MCCLANAHAN.JOYD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Baum, Rick Baughn
July 09, 2025

I had a very good experience. Junior was very communicative and kept me in the loop the entire time. Would recommend to family and friends! More

by ELISELPN98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Caldwell JR
July 09, 2025

I loved buying my ford bronco. This place is awesome. Thanks for everything. It's the best. More

by janet.florea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
July 09, 2025

Took forever for the paper work to get wrote up and the truck wasn’t even ready to leave the dealership and they failed to mention the major oil leak the truck has they said there was some seepage from a g More

by Mitch2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Seth Caldwell JR
Jul 09, 2025 -

Busam Ford Lincoln responded

Mark, You specifically said you wanted to take the truck with the parts? The service manager specifically spoke with you and explained what was going on. We had yet to fix the vehicle. We advised you we would fix it, but would take some time. You stated you were a 'diesel mechanic' and wanted to do it yourself. We actually gave you the parts to take with you. We were more than willing to fix the vehicle that had not yet been serviced and even offered to do so and bring it to you. The sales process did take some time, due to trying to secure financing for you with a lender that would approve your deal. We are willing to unwind your deal if unhappy. We do not want unhappy customers and are fairly surprised by your review. We rarely allow people to purchase vehicles until we have work completed. Please reach out, so we can take care of the issue!

July 07, 2025

The staff was very Friendly, thorough, timely, quick and reasonable and I have never had a problem with them More

by Kooldonkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
July 06, 2025

Great No issues, work was done quickly and properly,no problems at all Very happy with it all More

by RTBAUGHN00
Recommend Dealer
Yes
Employees Worked With
Service
July 05, 2025

Great service, no issues with scheduling or getting the problems resolved. Thanks again for the service More

by arolfe1665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
July 05, 2025

Had few oils changes went great but had to have minor work windshield wipers and water reservoir issue and it was the worst experience... was told 1 time we'll a part would need order and I would be con More

by D.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Smith
July 04, 2025

Terrible dealer from top to bottom,! The general manager refuses to talk or return phone calls after they get you to sign! Worst experience ever in my life! From the day I bought my car More

by TROYAMEND
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Baughn, Anthony Smith, James Hargis
July 03, 2025

Friendly, informative, great people, they do everything they can for the customers. Big selection of vehicles. More

by RONALDEVERETTTHOMPSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Caldwell
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