Busam Nissan

Comfortable Car Buying Process I worked with Mark and Ronnie and they could not have made the process any easier on me. They took all the time I needed to go over and back over my o I worked with Mark and Ronnie and they could not have made the process any easier on me. They took all the time I needed to go over and back over my options with me, and when it came time to buy I felt no pressure at all and got to make my own decision! I wouldn't buy a car anywhere else after the way I was treated here More

The Best Car Purchase Experience Ever!!!! Our experience with Busam Nissan was the BEST!! Brandon was our first point of contact. He was so kind and very professional. His follow up and assis Our experience with Busam Nissan was the BEST!! Brandon was our first point of contact. He was so kind and very professional. His follow up and assistance was A++. We worked with our sales team members Ethan & Ronnie they could not have been more helpful, genuine, or personable if they tried. I would HIGHLY HIGHLY recommend Busam Nissan. No pressure, pure personal assistance in selecting the best car for your individual needs. I cannot say enough good things about this Dealership - By far the best car purchasing experience ever and trust me we have purchased quite a few!!! Much thanks to the Busam Nissan Team!! More

Horrible Service Department The service department here is horrible. The first time I took my car here they kept it for 3 days (when they said it would be 4 hours) and didn't off The service department here is horrible. The first time I took my car here they kept it for 3 days (when they said it would be 4 hours) and didn't offer a loaner car or anything. Then after 3 days they told me the part they needed still wasn't in and they'd call when it came in - I never got a call that the part came in but I did notice my car was acting strangely. My air conditioner turned on anytime I started my car, it didn't beep when it locked anymore, the lights on my dash would flash sometimes, etc. Flash forward about a year to the second time I bring it in (for the same noise as the first time) and I find out they didn't put something back the right way the first time, which was causing all of the weird issues. This time they try to charge me to repair it because I'm a few weeks past my warranty, even though they never repaired it the first time. When I tried to tell them I didn't want the repair done, they pretty much tried to break up with me by telling me they can't do business with me anymore (since they already ordered the part. I'm still not sure why they can't just send the part back). Overall, it was not a good experience either time and I would never go back to this dealership. More

Unethical - Waste of Time Leased a vehicle from here; spent 10 hours at dealership across 2 days. Went in 2nd day to wrap up paperwork; done wrong previous day and had to redo Leased a vehicle from here; spent 10 hours at dealership across 2 days. Went in 2nd day to wrap up paperwork; done wrong previous day and had to redo the paperwork, which took another 4 hours. By the time they finished wrapping up the paperwork, they were trying to rush through it because the Finance Manager was about to leave for the day. When I went into the dealership, I already knew the exact vehicle I wanted to lease and did not need to conduct any test drives. Complete incompetence all around. More

What a great experience I did not expect to buy the day I went to look at their Rogues, but they gave me a deal I could not refuse. They were so nice and personable. I felt l I did not expect to buy the day I went to look at their Rogues, but they gave me a deal I could not refuse. They were so nice and personable. I felt like a family member by the time I left. My husband, who is critical of everything, was so impressed with them. I will DEFINITELY buy from them again and tell everyone I know to buy from them. More

Extremely Bad Experience This dealerships service department is a joke!! When I took my 2007 Murano in under warranty to get the tranny replaced I was given a list of repairs This dealerships service department is a joke!! When I took my 2007 Murano in under warranty to get the tranny replaced I was given a list of repairs that I needed to make before they would replace it. I had the repairs done at a local mechanic and took it back to Busam. I was then again hit with another list of repairs that they said needed to be done. When I refused to pay $2500 for a new exhaust I was told I didn't need it. They kept my vehicle another week and said I needed another repair that cost $300. When I told them to go ahead and make the repair, Steffen told me the next day that they just don't want to work on the vehicle at all. I had to get a rental for all of the time they had my car! The rental was about $500 for two weeks and my transmission was still not replaced. When I contacted the consumer affairs department I was told that they would "document" my complaint which doesn't do me any good. I would never go back to this place for any reason, especially being a female! More

poor business / sales experience I have attempted to purchase one specific pre-owned Nissan for over six weeks. Apparently this dealership does not want to sell cars as there is EXTR I have attempted to purchase one specific pre-owned Nissan for over six weeks. Apparently this dealership does not want to sell cars as there is EXTREMELY poor follow up.. Even the general mgr does not respond to close the sale. Requested an out the door price 3 times from one salesperson who refused to provide it in writing. They do not answer questions. They do not return emails nor texts nor phone calls. You cannot leave a vm after hours. Conclusion: the advertised price is false....just a marketing ploy to get you in the door. More

new car experience Roden great at what she does thanks nissan For the experience of great people I enjoyed working Ms Roden she was sweet to me and helpful Roden great at what she does thanks nissan For the experience of great people I enjoyed working Ms Roden she was sweet to me and helpful More

Would not recommend we were very disappointed in our experience at Bussam Nissan. First, the car we wanted to look at had not been cleaned up at all; it was dirty inside we were very disappointed in our experience at Bussam Nissan. First, the car we wanted to look at had not been cleaned up at all; it was dirty inside and out; we also felt we got the runaround as to what we needed to bring as far as paperwork, etc; made two trips and didn't get a thing accomplished, so we went elsewhere and got the car we wanted with no hastles or problems. John and Laurel Rager More

SERVICE CENTER! I was in your service center earlier today February 25, 2015 for about two hours. While there I read my magazines while I awaited the diagnostic test I was in your service center earlier today February 25, 2015 for about two hours. While there I read my magazines while I awaited the diagnostic test to be ran on my car. When John came over I was told my car needed over 1100.00 worth of work done. Immediately I was overwhelmed and called my family members who of course said get a second opinion. I DID get that second opinion not only was my car fixed within minutes and back to normal I was only charged for the part that was replaced and I was on my way. I wanted to come back but I was upset and that would not have been appropriate. I was (almost) completely taken advantage of! I am disgusted by the actions and care I received at this shop. I would never recommend this place again More