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Busam Subaru
Fairfield, OH
157 Reviews
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Showing 157 reviews
May 19, 2026
Best customer service ever. ..probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for lo ..probably saved me an emergency road assistance event! During routine oil change/checkout, techs found nail in side of tire. Anthony arranged for loaner until out of stock tire could be sent to Busam and mounted. More
by nanaof4
Employees Worked With
Anthony
May 13, 2026
This out fifth new Subaru from Busam. . Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes. . Everything goes smoothly and according to plan without any problems. We will probably be back when the time comes. More
by Gerry
Employees Worked With
Kyle Dirks and the business manager
May 02, 2026
Friendly and knowledgeable people. First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership First time I actually enjoyed buying a new car. My wife also has a Subaru which she purchased from your dealership More
by Wheels46
Employees Worked With
Jeff, and the finance guy
April 16, 2026
I recently went to the service department for routine maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the maintenance. The service advisor was very knowledgeable as he explained what would be needed at the visit. My service was completed quickly and the report was reviewed with me. I would definitely recommend Busam Subaru for both purchase and service. More
by Luv2trvl96
Employees Worked With
Charles
April 15, 2026
Dealership was very welcoming. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround. Everybody was pleasant said hi a dealership I would recommend my friends and family too. was nice to deal with folks I didn’t give you the runaround. More
by m.mcguire54
Employees Worked With
Jeff, Russell, Corey
March 24, 2026
We purchased a 2026 Subaru Crosstrek Wilderness about a week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and week ago. At the time of finalizing the deal, we were clearly told that the APR would be 1.9% through Chase. Based on that information, we agreed and took the vehicle home. However, today we received the official paperwork showing an APR of 2.9%, which directly contradicts what we were told. When we returned to the dealership to address this issue, the sales manager claimed that while all trims qualify for 1.9%, this particular vehicle is 2.9%. This was never disclosed to us during the purchase process. What makes this situation worse is that my uncle, who was involved in the purchase and has limited ability to read English, relied entirely on the verbal explanation provided by the dealership. It is unacceptable to give one set of information verbally and then present different terms in the written contract. I would not recommend this dealership to anyone. If you do consider purchasing from them, make sure to carefully review all documents and confirm every detail in writing before leaving with the vehicle. Otherwise, you may face similar issues. Buyer beware. More
by Purna
Employees Worked With
Lahsen
February 25, 2026
We recently purchased a Crosstrek from this dealership on Feb. 14th. The process itself was fine, quick, and easy. The service after the sale is where it all fell apart and has made it impossible to return t Feb. 14th. The process itself was fine, quick, and easy. The service after the sale is where it all fell apart and has made it impossible to return to the dealership for our future Subarus. The day after we brought the car home we tried turning on the heat and nothing, then tried the AC and again nothing coming out. We tried all the settings with no luck. Contacted the guy who sold us the car Jerry Anstaett, to see what could be done, if anything because I did sign a purchase as is form. He told me he would check on it and get back with me. Just like the blower in the car, I have received nothing. I have attempted to reach him 3 times and nothing. You would think they would know the issue with the car and disclose it at the sale. This dealership has lost our trust. We would have been fine with a response of we can not do anything since we signed that form, but they don't think enough of the customers after sale to give them that respect. I would think twice before purchasing from this dealership if I were you, or at least hit everything button and try every single setting the car offers before you hand them your money. More
by codymcmannes
Employees Worked With
Jerry Anstaett
February 20, 2026
I purchased my Legacy at Busam and have continued to have them service my car. They are always friendly when I call to make an appointment. Once there I’m treated like a special customer. This time I asked f them service my car. They are always friendly when I call to make an appointment. Once there I’m treated like a special customer. This time I asked for something extra. I’m 75, got a new license plate and was able to replace the old one myself. They were so kind to take care of that for me. I appreciate the great care, wonderful service and kind and friendly people at Busam. I will continue to take my car there for service. A huge thank you to them! More
by jnorth
Employees Worked With
Everyone from driving in, to service folks.
February 16, 2026
An outstanding purchasing experience. Kyle listened to our wants an needs and understood we did not have to purchased a car at that moment. Would highly recommend contacting Busam Sub Kyle listened to our wants an needs and understood we did not have to purchased a car at that moment. Would highly recommend contacting Busam Subaru if you are considering a Subaru purchase. More
by Kevin
Employees Worked With
Kyle Dirks
