Busam Subaru
Fairfield, OH
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I had a wonderful experience purchasing a new vehicle from Busam Subaru. Beginning with being able to approve my troubled credit to picking out my brand new vehicle was a seamless process. I felt like I from Busam Subaru. Beginning with being able to approve my troubled credit to picking out my brand new vehicle was a seamless process. I felt like I was in and out with out a hitch. They were able to help my pick out the best buckle to fit all of my wants and needs within my budget , I even ended up with more options then I expected (yay sunroof)! The sale went past normal operating hours due to my not getting there until after 5 but it did not seem to be a problem for the employees, I did not feel rushed at all. I will definitely recommend and will definitely buy from them again. Thank you again to all of the employees involved in my purchase and delivery, every one of you rock! More
I have leased five cars over the years from this dealership! This time a Subaru Cross trek. Lahsen was very helpful and answered all of my questions before the paperwork was signed. I highly recomme dealership! This time a Subaru Cross trek. Lahsen was very helpful and answered all of my questions before the paperwork was signed. I highly recommend Busam Subaru! More
I think 1 hour and 20 minutes is too long for an oil change and software upgrade considering I had an 8:30am appointment. I have an email confirmation for 8:30 five days in advance. Dealership says my a change and software upgrade considering I had an 8:30am appointment. I have an email confirmation for 8:30 five days in advance. Dealership says my appointment was for 9:30; I still have the email confirmation. I also thought the dealership normally offered to wash the car but no! More
Our purchase of a new Subaru Forester Hybrid was very pleasant. The entire staff were all very helpful and most professional. They made the new car buying experience very pleasurable. Kyle, Tyler, and Ja pleasant. The entire staff were all very helpful and most professional. They made the new car buying experience very pleasurable. Kyle, Tyler, and Jacob were great to work with during our purchase at Busam Subaru. We can highly recommend this dealership to all. More
Unfortunately, our Subaru Forester was in an accident, no one was hurt, and we needed the car repaired. We purchased the Forester from Busam and because of the great experience we had with the sales departme one was hurt, and we needed the car repaired. We purchased the Forester from Busam and because of the great experience we had with the sales department, I immediately contacted the Body Shop and spoke with Mike Koop. He said to bring it into the dealership and was available when I arrived. He examined the damage and gave me a copy of the initial estimate which he sent to our insurance company. Mike said it would probably be a few days to get the final approval from them, and he would call me when I could bring it in for repair. I had asked about a rental while it was being repaired, and he said no problem. He called a couple days later and said the insurance company approved the estimate and to bring it in at my convenience. I brought it in the same day, and the rental was already waiting. He estimated about a week or so for the repair and eight days later it was finished. It looked perfect to me and when I returned to the house it passed my wife's inspection, since it was her car. Last words from Mike were If you have any problems or questions call and ask for me personally. I will, but I don't expect there will be any need. A+ experience. Ed More
I knew what I wanted, and dealer Jeff helped me decided it I wanted the hybrid or not. I appreciated that he explained what was best for my needs. it I wanted the hybrid or not. I appreciated that he explained what was best for my needs. More
When I scheduled my service, Tammy informed me of the charges and that I would get a loaner. When I arrived, Alex greeted me and got my car prepped. When he came back in, I went over the items that I w charges and that I would get a loaner. When I arrived, Alex greeted me and got my car prepped. When he came back in, I went over the items that I was having trouble with. He reviewed this with me and gave a very thorough explanation of the pricing and what to expect for this service. He was very courteous and professional. When the paperwork was completed, he got the information he needed for the loaner and brought it around to me. He answered my questions about this unfamiliar model and I left the lot feeling confident that my problems would be evaluated. Alex called me when service was completed and gave me an overview of the maintenance performed and the results. When I arrived, Alex was not there but Matt did an outstanding job of completing the required paperwork. He was very knowledgeable and courteous. All of the staff I have met during my service visits have given me nothing less than outstanding assistance and support. Thank you. More

