Busam Subaru

We have purchased three new Subarus from this dealership, had all our service done here and until March 1, 2021 we were pleased. On March 1 I took my wife's 2012 Outback, with 18,000 miles on it, to have a had all our service done here and until March 1, 2021 we were pleased. On March 1 I took my wife's 2012 Outback, with 18,000 miles on it, to have a remote start added to it. When we arrived to pick up the car my wife noticed a dash trim piece looose and told the service department. After looking at it they said that they were not on that side of the car. I mentioned that it wasn't loose when I brought it in. They would do nothing. We are looking to buy a new car nad I told the service agent, Cody, that it will not be there because I have lost faith in them. Incidentally the following day my wife popped the trim piece back on. More

Excellent service department and body shop. Only dealership that my husband and I have used for 15 years. Very professional and courteous sales, service and parts department. dealership that my husband and I have used for 15 years. Very professional and courteous sales, service and parts department. More

This was a great place to buy a new car! Steve was very straightforward and helpful. I would highly recommend getting a car from here straightforward and helpful. I would highly recommend getting a car from here More

I always enjoy going into Busam Subaru for service because everyone is so friendly. Also, they explain in detail the service that has done and even gave me a diagram of my car which told me which are because everyone is so friendly. Also, they explain in detail the service that has done and even gave me a diagram of my car which told me which areas were serviced. More

I was met at the door before I even walked in to the dealership. I was shown the perfect car for me and I took it out for a spin. I didn't want the salesman with me to see I was going home for my checkb dealership. I was shown the perfect car for me and I took it out for a spin. I didn't want the salesman with me to see I was going home for my checkbook! The whole process was so easy and hassle free. The customer service at this place is way better than I expected. I can call on them for any issue or problem which would only be figuring out all the " bells and whistles" on this awesome vehicle. I recommend this dealership. I am a woman buying a car on my own. I never felt that they were taking advantage of that. I love my subaru. This is coming from someone who qualifies for a G M employee discount! More

Very RUDE and Incompetent Service Department. They lied about the work completed and told me that I must be using the wrong pedal to drive. I took it to a different Subaru Service Department and they fixed about the work completed and told me that I must be using the wrong pedal to drive. I took it to a different Subaru Service Department and they fixed the issue immediately. DO NOT WASTE YOUR TIME IN GOING TO THIS SERVICE DEPARTMENT! More

The sale was easy, without pressure. The dealership has been very helpful since the sale. The car has many features and Busam has a very informed and communicative person in Jeff Weiss to do explain them. been very helpful since the sale. The car has many features and Busam has a very informed and communicative person in Jeff Weiss to do explain them. More

They do a great job I am always happy with my service. They are very thorough and go over everything with me. They treat me like family! I wouldn't take my car anywhere e I am always happy with my service. They are very thorough and go over everything with me. They treat me like family! I wouldn't take my car anywhere else. More

Have bought 4 other Subarus from them. Tried to buy a CPO from them and the lazy used car manager would not even counter or at least walk the 25 feet to talk to us over a 995.00 difference. I guess being a l from them and the lazy used car manager would not even counter or at least walk the 25 feet to talk to us over a 995.00 difference. I guess being a loyal customer for all these years means nothing. More

Sales personnel friendly and helpful. Concierge very Sales personnel friendly and helpful. Concierge very knowledgeable of operating technology aspects of Outback. Was patient re-explaining when we did Sales personnel friendly and helpful. Concierge very knowledgeable of operating technology aspects of Outback. Was patient re-explaining when we didn’t understand the first time. Encouraged us to contact him at any time for assistance More