Butler Ford

Made an appointment for a safety recall and was told it would take about 2 hours. Dropped car off and returned 2+ hours later and was told they are still waiting for authorization from Ford so we left the would take about 2 hours. Dropped car off and returned 2+ hours later and was told they are still waiting for authorization from Ford so we left the car overnight with a promise it would be done in the morning, returned to dealer in the afternoon and was told "still waiting for authorization from Ford. Don't understand why "authorization" is required on a mandatory safety recall (door locks) it has been 10 months now still waiting for authorization. More

Very pleased with Butler Ford ❤️. I’m very bad at appointments, and the service department went over & beyond to make me happy. I’ll be going back. appointments, and the service department went over & beyond to make me happy. I’ll be going back. More

I was very pleased with the service I received at Butler Ford in Milledgeville. Willie and Matt went above and beyond to get me the car that I was looking for. They brought it in from another lot and delive Ford in Milledgeville. Willie and Matt went above and beyond to get me the car that I was looking for. They brought it in from another lot and delivered it to my home in Bogart. I give them 5 stars!. More

Mark is the best. He has always been friendly and very helpful and knowledgeable he has always been very professional and not trying to over sale service helpful and knowledgeable he has always been very professional and not trying to over sale service More

I had a factory recall done. I had made an appointment and they took it back right on time. I was called when ready. In fact, it was actually ready in less time than I was told. and they took it back right on time. I was called when ready. In fact, it was actually ready in less time than I was told. More

I had a very good experience the day I bought my car, and always had a good experience with the maintenance department. Thanks Butler Ford always had a good experience with the maintenance department. Thanks Butler Ford More

I tried taking my truck to get serviced this morning, an oil change and possible tire rotation. I didn't have an appointment, so I was already expecting to wait. I pulled up to the service lanes, three reps oil change and possible tire rotation. I didn't have an appointment, so I was already expecting to wait. I pulled up to the service lanes, three reps available, I walked in and I say "good morning" .. no one acknowledged (maybe no one heard, ok). I still have to stand there like a dummy to be acknowledged. When I'm finally asked "what can we do for you?" and I respond with an oil change. I'm asked about an appointment, which I said no. The rep proceeded to tell me that I would wait a long time until they can get to it...which I expected, so I said ok. He set that expectation, I wasn't worried. He continues to tell me he's booked through June, but will try to squeeze me in. Asked if I was leaving the truck, I told him I was going to wait for it and continued to tell me about the hours I'll be waiting. So clearly, he didn't want my business and I'll never take it back. Plus, last time I took my truck to get serviced by them, they nicked my wheel. Reps are rude and don't want to work. They talked themselves out of money today and any future business from me. Long time Ford customer and got treated like trash. If you don't like your job, quit, go find your happy place. This department needs training on how to work with people (sad) or get new people...and how not to talk themselves out of bringing in more money. More

Worked with Mark in the service department. Was able to schedule my service and got a call when everything was completed. Very satisfied with today's service. schedule my service and got a call when everything was completed. Very satisfied with today's service. More

The service department is always friendly and helpful. I’ve never had a bad experience. Mark is always ready to help with anything I need. I’ve never had a bad experience. Mark is always ready to help with anything I need. More

I took my Ford Edge in for an oil change. The service was outstanding. I had an appointment and they took it in right on time. The service personnel were very knowledgeable, very courteous and friendly. The outstanding. I had an appointment and they took it in right on time. The service personnel were very knowledgeable, very courteous and friendly. The waiting room was very clean. the overall service was excellent. More